Resort Details
- Barefoot Grill
Enjoy casual, fresh-off-the-grill favorites just steps from the pool — ideal for barefoot afternoons in the sun, with tropical vibes and ocean breezes.
- Barracuda
Relax at the beach bar and indulge in some delicious cocktails while soaking in the beautiful view. Perfect for a casual day by the beach!
- Bluewater GrillServing premium cuts and seafood with views of the pool and ocean, this elegant open-air grill offers a refineddining experience by day, and an intimate steakhouse feel by night.
- BordeauxAn intimate, adults-only escape where French fine dining meets candlelit romance. Savor delicate sauces, elegantpairings, and a sophisticated ambiance perfect for a memorable evening.
- Coco Café
The heart of the resort is for coffee lovers and night owls alike. Enjoy barista-style drinks, pastries, deli bites, and comforting snacks — from early mornings to late-night cravings.
- El PatioA celebration of authentic Mexican cuisine, with bold regional flavors, refined presentations, and warm, rusticdécor that immerses guests in a culinary journey through Mexico
- GohanPerched on the adults-only rooftop, Gohan is a stylish oceanview sushi bar serving delicate rolls, fusion flavors, and creative cocktails in a breezy, intimate setting. With just 42 seats, it’s a hidden gem for Dreams Sapphire Club & Villas guests looking for a unique, contemporary dining experience above it all.
- Club & Villas guests only- Adults only (16+)- Dinner – Fusion cuisine a la carte - HimitsuA unique Asian dining experience featuring sushi, wok specialties, and Teppanyaki tables where chefs dazzle withshow-cooking flair — perfect for groups and memorable evenings.
- PortofinoRomantic and stylish, Portofino serves the heart of Italy with handmade pastas, rich sauces, and regional wines — all in an elegant indoor-outdoor setting inspired by the Amalfi coast
- RendezvousTreat yourself to a delicious cocktail at this welcoming lobby bar—perfect for relaxing and unwinding.
- ReviveSavor delicious smoothies, refreshing juices, tasty salads, healthy snacks, and more at Revive Bar!
- Scores
• Catch the big game at this casual bar offering four spacious areas with flat screen TVs, plus a main giant screen
• Beverage service is available from 2 p.m., and the full bar is open from 3 p.m. to closing at 1 a.m.
• At 9 p.m., this location becomes adults-only; children are not permitted in the bar after this time
- Seaside GrillA beachfront favorite with elevated ambiance, Seaside Grill offers an à la carte breakfast daily. Now only open for breakfast
- Sky Bar• Rooftop bar with swim-up section• Exclusively for Club & Villas guests only• Adults only
- Sugar ReefEnjoy our swim-up bar at the main pool, where you can indulge in a selection of premium brand beverages. It's the perfect spot to relax and refresh yourself!
- The Reef• Preferred Club only pool bar• Adults only (16+)
- World Café
An upscale international buffet offering a vibrant array of global cuisines, live cooking stations, and seasonal specials in a spacious, modern setting perfect for families and groups
- Junior Suite Tropical View King
View - Lush tropical gardens
Bedding - 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults, 2 total.
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Junior Suite Tropical View Double
View - Lush tropical gardens
Bedding - 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 Adults and 1 child or 2 adults 2 children, 4 total.
Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Preferred Club Junior Suite Tropical View King
View - Lush tropical gardens
Bedding - 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults, 2 total.
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Preferred Club Junior Suite Tropical View Double
View - Lush tropical gardens
Bedding - 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults and 1 child or 2 adults and 2 children, 4 total.
Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Preferred Club Junior Suite Oceanfront Double
Bedding - 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 Adults 1 child or 2 adults 2 children, 4 total.
Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Bathroom amenities
- Safe
- TV
- Preferred Club Junior Suite Oceanfront King
View - Ocean Front
Bedding - 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - Bedding - 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults, 2 total.
- Air conditioning
- Alarm clock
- Bathroom amenities
- Safe
- TV
- Preferred Club Junior Suite Ocean Front Swim Out DoubleView - Beach Front
Bedding - 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits - 3 Adults 1 child or 2 adults 2 children, 4 total.Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Bathroom amenities
- Safe
- TV
- Preferred Club Junior Suite Ocean Front Swim Out King
View - Beach Front
Bedding - 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults, 2 Total.
- Air conditioning
- Alarm clock
- Bathroom amenities
- Safe
- TV
- Preferred Club Master Suite Ocean Front KingView - Ocean Front
Bedding - 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults and 1 child or 1 adult and 2 children, 3 total.- Air conditioning
- Alarm clock
- Bathroom amenities
- Safe
- TV
- Club Junior Suite Ocean Front Swim OutBedding: 1 King bed or 2 Queen beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total combined.- Air conditioning
- Alarm clock
- Bathroom amenities
- Safe
- TV
- Club Junior Suite Ocean Front KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults and 1 child or 1 adult and 2 children, 3 total.- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Club Junior Suite Ocean Front DoubleBedding: 2 queen beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 4 total.- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Club Junior Suite Ocean Front Swim Out KingBedding: 1 King bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 3 total.- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Club Junior Suite Ocean Front Swim Out DoubleBedding: 2 queen beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 4 total.- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Club Master Suite Ocean Front KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 4 total.- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Club Master Suite Ocean Front Swim Out KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 4 total.- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Club Two-Story VillaBedding: 1 king bed + 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 6 adults, 8 total.- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Two Bedroom Family Suite Tropical ViewBedding: 1 king bed and 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 6 total.- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Preferred Club Master Suite Ocean Front Swim Out KingBedding: 1 King bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 3 total.- Air conditioning
- Bathtub
- Coffee/Tea Maker
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Junior Suite Tropical ViewBedding: King bed or queen bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: Max Adult 3, Max Child 2, Total - 4- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Club Junior Suite Ocean FrontBedding: King bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: Max Adult 3, Max Child 2, Total 4.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Preferred Club Junior Suite Ocean Front Swim OutBedding: King bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limit: Max Adult 3, Max Child 2, Total 4.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Preferred Club Governor Suite Ocean Front KingBedding: King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limit: Max Adult 2, Max Child 1, Total 3.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Junior Suite Tropical View 2Bedding: King bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limit: Max Adult 3, Max Child 2, Total 4.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine*
- Babysitting*
- Children programs
- Concierge desk
- COVID test onsite
- Golf,Offsite*
- Pool*
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine*
- Babysitting*
- Children programs
- Concierge desk
- COVID test onsite
- Golf, Offsite*
- Pool*
- Spa*
- Tennis court*
- Water sports*
- Your special day will be spectacular in our sparkling wedding space facing the sea. A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean sea and an outdoor terrace that is capable of fitting up to 120 people, helping couples celebrate their special day in a breathtaking setting.
* Fees may apply
- BeachRelax and unwind out on the private stretch of white sand beach.
- Children's program, onsite
A lot of fun awaits the little ones in our hotel! The new additions to the Explorer´s Club for children include an aquatic experience which offers slides, games and much more!
A splash park for the kids at the Explorer’s Club, featuring a wading pool equipped with mini slides, splash toys and more.
- Fitness center on-site *
Air-conditioned yoga room available. Adults can take some time for themselves to enjoy our renovated fitness center featuring updated equipment, beautiful views and a new yoga room.
- General *VR motorbike racingCinema
- Gym *A brand new gym located in front of the main pool.
- Pickleball *Dreams Sapphire proudly introduces the ultimate game-changing trend:
8 pro-grade pickleball courts where “Pickleball Hub of HIC” isn’t just a trend—it’s the premier pickleball destination with certified pros, exclusive AGV packages, and key agency partnerships.
From our signature Annual Open and VIP clinics to dynamic social content, we aren’t just adding an amenity—we are creating an unmatched, revenue-driving destination for the ultimate pickleball experience!
Product
Pickleball Court Capacity | With 8 courts, Dreams Sapphire enters the top tier and every other HIC property in the region.
Dreams Sapphire with 4 dedicated + 4 dual-use courts
would be the ONLY HIC property capable of hosting official
4-court pickleball tournaments.• 4 dedicated courts + 4 dual-use = 8 playable courts
• Professional nets, lighting, sport-specific surface
• Resident certified pickleball pro / clinic staff
• Equipment loaner program + pro shop corner
COMMERCIALEvery event here is more than just a tournament; it’s a marketing goldmine of pure inspiration. Our world-class facilities are designed for high-fidelity livestreaming, capturing the heartbeat of the game and broadcasting it to the world.• Dedicated Pickleball Package rate code in ALGV
• Formal agreements with top pickleball agencies
• FAM trips Q1 2026 for 3 key producers
• ALGV 2026 official pickleball partner status
64+ Players
Per Full Tournament
BRAND & CONTENT
Dreams Sapphire, officially crowned the Pickleball Hub of HIC. As the first tournament-capable property in the Hyatt Inclusive Collection, we are the definitive choice for enthusiasts. From high-energy tournament livestreams to group-led content programs, we offer an unmatched, buzz-worthy atmosphere. When your clients demand the best Pickleball experience in your portfolio, look no further.
Dreams Sapphire is the ultimate baseline for luxury and play.• Dreams Sapphire – Pickleball Hub of HIC narrative
• Social content: reels, tournament livestreams
• User-generated content program with groups
• Press release: first HIC tournament-capable property
EVENTS & PROGRAMMINGDreams Sapphire, officially crowned the Pickleball Hub of HIC. As the first tournament-capable property in the Hyatt Inclusive Collection, we are the definitive choice for enthusiasts. From high-energy tournament livestreams to group-led content programs, we offer an unmatched, buzz-worthy atmosphere. When your clients demand the best pickleball experience in our portfolio, look no further.
Dreams Sapphire is the ultimate baseline for luxury and play.• Annual Dreams Sapphire Pickleball Open (own event)
• Monthly weekend clinics for FIT guests and add-on
• Corporate team-building package with courts
• PFA / APP sanctioned event partnership - Pool *
• Available pools are 4
• Bluetooth speakers are not allowed at any pool
- Spa *Spanning nearly 1,950 square feet, the on-site spa offers a full menu of spa packages and à la carte treatments.
For those guests seeking a sanctuary for the senses, our Spa, offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Hot tubs and treatment rooms, a relaxation lounge, sauna, steam room and private showers are available, as well as pedicures, manicures, facials and a full-service beauty salon. - Tennis court *Offering guests tennis/tennis lessons.
- Water activities *
- Hobie cats
- Catamarans
- Sailing
- Kayaking
- Windsurfing
- Water aerobics
- Water polo
- Snorkeling*
- Deep sea fishing*
- Scuba lessons in the pool *- Rollercoaster*
*Additional costs may apply.
Minimum height is 3 ft 6 inches (1.1 m) to ride the slides
- Golf *
Designed by PGA champion and golf course designer Nick Price. Hit the rolling greens in the beautiful Riviera Maya while overlooking the gorgeous Caribbean Sea.
- Indoor/Outdoor Activities- Family-friendly entertainment
- Beach and water volleyball
- Beach soccer
- Ping pong
- Board games
- Big-screen movies on the beach
- Theme nights
- Yoga
- Euro-bungee
- Bicycle tours
* Fees may apply
The newly renovated Dreams Sapphire Resort & Spa, a AAA Four Diamond award-winning resort, offers an Unlimited-Luxury® getaway perfect for couples and families. This tropical landscape of palm trees, soft sand, and sea is just 25 minutes from Cancun International Airport and is ideally located near the charming town of Puerto Morelos, as well as some of the Riviera Maya’s most iconic natural and cultural wonders.
Guests will find 568 suites with comforts like a daily mini-bar, plush robes, slippers, and private balconies with tropical or ocean views. The open-air design, gardens, and beachfront create a relaxed, refined atmosphere—ideal for romantic getaways, family trips, or weddings. The Preferred Club offers an upgraded experience with a private adults-only pool, lounge, and premium amenities.
Dreams Sapphire offers numerous amenities, including unlimited gourmet dining at 11 outlets: five à la carte restaurants, a buffet, a grill, and a café, with exclusive options for Club & Villas guests. Seaside Grill only for Club & Villas guests during winter season. New Gohan Sushi Bar offering a rooftop lunch experience with fresh sushi and sashimi (family-friendly restaurant area), exclusively available for Club & Villas guests. Stylish bars and lounges serve unlimited top-shelf spirits. The Sip, Savor & See program lets guests dine and enjoy nightlife at nearby Dreams Resorts & Spas. 24-hour dining options, like Coco Café and room service, are available day or night.
Stepping outside offers various activities, including water sports, a water park, land activities, nightly entertainment such as theme parties and movies, an oversized pool, a fitness center, and motorized water sports for a fee. Golf courses nearby have special green fees. The spa offers traditional massages and hydrotherapy treatments. Kids can enjoy the Explorer’s Club, staffed by Red Cross-certified personnel.
All the wristband-free fun is included at Dreams Sapphire Resort & Spa!
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16125 reviews
-
Oct 05, 2026Just keeps getting better!
We visited Dreams Sapphire for the 5th time from September 26 - October 3. As in the past we had a wonderful time! The resort is very clean and the layout is very easy to get around! The food is great! Every day you can have hamburgers, hotdogs, pizza, and tacos at the outdoor grill, truly amazing! Enjoy every evening dining at the restaurants and/or buffet, menus are updated with some fabulous dishes, you will not go hungry! Our room was cleaned daily and air conditioning was very comfortable. The bed was amazing! Entertainment team kept guests busy with some fun and competitive games for all ages. The staff everywhere were wonderful and so welcoming, always had a warm smile. I want to recognize the following people who made our week so much fun: Jonathan-restaurants José-Bordeaux Marco-Bordeaux Francisco-world cafe Daniela-concierge Felix-pool waiter Carlos-Pool Concierge Jose-pool waiter Eleuterio-Portofino waiter Antenor-Himitsu chef Miguel Perez-Food and Beverage Manager And last but not the least Salvador Gutierrez-General Manager ! Just amazing thank you all, see you again!!
-
Oct 04, 2026
Great!!
Fantastic music!! Celebrating our sister’s birthday and he played all the special songs we requested!!
-
Oct 04, 2026Terrible stay
Not able to use beach/ocean. Food choices were minimal. Not a good experience and will not be back. Paid for swim out and had to look at piles of seaweed and smell was terrible.
-
Oct 04, 2026
Worth it!
The hotel service was great! The food, ambiance, staff, evening entertainment, bar service, and all the fun extras really made the experience enjoyable. We went to celebrate my son’s 18th birthday in late September, and the restaurant staff went above and beyond to make it memorable. Late September is considered off-season, so there were fewer people at the resort, which was a big plus for us. The only downside is that it’s also seaweed season. There was a noticeable smell, although you eventually get used to it. Unfortunately, the beach water wasn’t really enjoyable for swimming because of the seaweed. The facility is older, but it is very well maintained. I’m giving it a 5-star rating rather than 4 because you can tell the property is well taken care of. Overall, we had a great experience and would definitely come back. However, we’re Costco travelers, so we need to try some of the other Costco resorts before we make our way back here! 😎
-
Oct 03, 2026
Wedding experience
Our August 2026 wedding at Dreams Sapphire Resort & Spa was truly everything we dreamed of and more! We had over 80 family members and friends join us, and every single guest enjoyed the resort, amenities, activities, and overall experience. Seeing everyone having such a wonderful time made our wedding even more special. We could not have done it without our incredible wedding planner, Vianey. She was amazing throughout the entire planning process and on our wedding day. Her communication, organization, attention to detail, and dedication made everything so much easier and allowed us to truly enjoy our special day. A huge thank you to our butlers, Valeria and David, who were always on top of the daily activities and available whenever we needed them. Mirela, our maid, did an exceptional job keeping our villa spotless. She was trustworthy, kind, and truly wonderful. The wedding venues were absolutely beautiful, and the entire wedding team was fantastic with communication and bringing our vision to life. Our photographer, Abigail, deserves a special thank you. We aren't the most photogenic or comfortable people in front of a camera, but she was so patient and guided us every step of the way. She made us feel comfortable and captured beautiful memories we will cherish forever. Our officiant, Socorro Jimenez, was also amazing. She followed our wishes perfectly and created a beautiful, personal ceremony. Her experience as a Cancun wedding officiant really showed, and she made our ceremony feel seamless and meaningful. Overall, Dreams Sapphire exceeded our expectations. From the resort and beautiful venues to the incredible staff, our destination wedding was truly a dream come true. We are so grateful to everyone who helped make it unforgettable. We would absolutely recommend Dreams Sapphire to anyone planning a destination wedding in Cancun! ❤️
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.