Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9007 reviews
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Oct 18, 2025Best place in Puerto Vallarta
Ricardo was our butler he was very attentive helpful with everything we asked he also suggested great places to go visit and also eat. I recommend everyone to visit dreams it’s a great place very very great service and everyone is super friendly very great food also
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Oct 13, 2025it was pleasant
The hotel is extremely well staffed, it’s very pretty, they have quite a variety of restaurants as well. The beach is not what I had hoped for, it is not a white sandy beach, it is very narrow and the ocean is rough. They did have several pools to choose from and the bars and food service around the pools was terrific. However, the tile around all the pools is very slippery and with all the water from people getting in and out of the pools, it was very dangerous. Kudos to the hotel staff - they were phenomenal. We had a wedding planned on an island that got canceled three hours before the event due to weather. The hotel stepped in and put together a fantastic wedding for the bride and groom in less than three hours. They went above and beyond.
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Oct 02, 2025
Great stay
I came here with my son to celebrate his 18th birthday and we were pleased with our stay. There is not much night life, which was okay with us, and activities weren’t as prevalent as other all inclusive resorts we’ve visited. Food was typical for an all inclusive, we enjoyed the beach Bali bed multiple days and couldn’t have been happier with the service from Aurelio. My glass was never empty and no request was too much for him. He was friendly, kind, and gave great recommendations. Give that man a promotion!
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Oct 01, 2025
Ehhh
Best things were the views and drinks! Check in process did not go smoothly. We paid for preferred club, best thing was the top shelf liquor. But other than that it was lackluster. Our room was not ready at check-in. We finally got our keys and not only did we NOT get the king best we reserved but the room was dirty. Toothpaste all over the sink/mirrors. Brown stains over light switches, spills on floor, stains on almost every pillow case. For how much was paid it was unacceptable. We spoke to front desk and not once was there any apology let alone any urgency. The tone of the employees gave off as if we were being bothersome when in reality we just wanted a correct/clean room. After TWO rooms change we settled. Regarding the food. Buffet was decent with good variety. But preferred buffet food over restaurant food. It wasn’t a bad experience as I had great company but truthfully, I don’t believe I’d ever come back or recommend.
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Sep 29, 2025Overall hotel appearance is perfect but not the staffs
Not so much of a wow factor because of their not so friendly staffs. Looks unhappy staffs are working here. You could do better