Hotel Promotions
Non-Refundable Category
This category is non-refundable at time of booking. This supersedes any other hotel cancel policies. 
Applicable Dates:
Booking Dates: 13 Mar 2020 onwards
Travel Dates: 13 Mar 2020 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Unlimited-Luxury Inclusions!

UNLIMITED - LUXURY® INCLUSIONS

  • Limitless access to gourmet à la carte dining options without reservations required
  • Unlimited international and domestic top-shelf spirits
  • Unlimited natural fruit juices and soft drinks
  • 24-hour room and concierge services
  • Pool and beach wait service
  • Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
  • Daily maid service
  • Endless daytime activities and live nightly entertainment
  • Theme parties, oceanfront bars and entertainment venues
  • No wristbands required
  • All taxes and gratuities
  • Enjoy free Wi-Fi and free international calling to the US, Canada and local landlines with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more.
Applicable Dates:
Booking Dates: 01 Nov 2018 onwards
Travel Dates: 01 Nov 2018 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Barefoot Grille
    Delicious grilled favorites are served beachside.
  • Barracuda

    A barefoot bar on the beach serving tropical drinks.

  • Bordeaux

    This restaurant is for Adults Only.

    Enjoy a la carte French cuisine in a romantic atmosphere with a wine cellar.

  • Coco Café
    Premium coffee & snacks in a casual and relaxed atmosphere. 

    Late Night Bites served.
  • Desires
    Enjoy the night in our sports bar lounge featuring two unique terraces, serving international and national beverages
  • El Patio
    A la carte restaurant offering authentic Mexican cuisine

  • Himitsu
    A la carte restaurant specializing in Pan-Asian cuisine.

  • La Cocina Mágica de Lupita
    A magical, multisensory dining experience featuring a five-course menu that highlights Mexico’s rich culture and
    gastronomy. Regional flavors are paired with vibrant visual projections that celebrate the country’s culinary traditions in
    an engaging and unforgettable way.
  • Manatees
    Swim-up and enjoy a cocktail in the main pool, offering tropical drinks and wait service in the pool area
  • Oceana
    Variety of fresh grilled local and international seafood specialties served a la carte.
    Approximate seating capacity: 82
  • Portofino
    Recently renovate a la carte restaurant featuring the authentic flavors of the Mediterranean & Italian.

  • Rendezvous
    Located in the main lobby, enjoy drinks and live music at our delightful lobby bar
  • Revive
    Guests can enjoy cool and natural drinks while relaxing after a nice spa treatment
  • Romantic Dining Experience
    For your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
  • Seaside Grill

    A newly renovated, exotic grill of selected fish, poultry and beef in the evening served à la carte.
    • Located by the beach 

    • Preferred Club guests only for breakfast & lunch, open to all guests for dinner 

    • Approximate seating capacity: 60 

  • Sugar Reef
    Relax in the sun or shade at the main bar while enjoying cool cocktails including international or national brands,
    juices and soft drinks
  • World Cafe
    A newly renovated, buffet-style restaurant serving local and international specialty items and classics. 
    Approximate seating capacity: 202
Room Type
  • Deal of the Day
    • Air conditioning individually controlled in room
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • TV
  • Premium Deluxe Tropical & Garden View - King

    Bedding: 1 King bed. 

    Occupancy Limits: 2 adults, 1 Children, 3 Total

    • Air conditioning
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
  • Premium Deluxe Tropical & Garden View - Double

    Bedding: 2 Double beds.

    Occupancy Limits: 3 adults, 2 Children, 4 Total

    • Air conditioning
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
  • Premium Deluxe with Plunge Pool King Bed

    Bedding: 1 King bed. 

    Occupancy Limits: 2 adults, 2 children, 3 Total

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Satellite television
  • Premium Deluxe with Plunge Pool double

    Bedding: 2 Double Beds. 

    Occupancy Limits: 3 adults, 3 children, 4 Total

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Satellite television
  • Family Suite Premium

    Bedding: 1 King bed and 2 Double Beds.

    Occupancy Limits: 4 adults, 4 children, 7 Total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
  • Family Suite Preferred

    Bedding: 1 King Bed and 2 Double beds.

    Occupancy Limits: 4 adults, 4 children. 7 Total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
  • Preferred Club Ocean Front Honeymoon Suite
    Bedding: 1 King bed. 

    Occupancy limit: Total 2 adult.
    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Non-smoking
    • TV
  • Preferred Club Ocean Front Master Suite
    Bedding: 1 King bed. 

    Occupancy limit: 3 adult, 2 children, Total 5.
    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Non-smoking
    • Safe
    • TV
  • Deal of the Day Preferred
    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • TV
  • Premium Deluxe King
    Bedding: 1 King bed. 

    Occupancy limit: 2 adults, 0 children, 2 Total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Premium Deluxe Double

    Bedding: 2 Double Beds. 

    Occupancy Limits: 3 adults, 3 children, 4 Total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Preferred Club Tropical View King Bed
    Bedding: 1 king Bed.

    Occupancy Limits: 2 adults, 1 child, 3 Total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Tropical View Double Beds
    Bedding: 2 Double Beds.

    Occupancy Limits: 3 adults, 2 children, 4 Total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Ocean Front Bridal Suite
    Bedding: 1 King bed.

    Occupancy: 2 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Wireless internet connection
  • Premium Deluxe Tropical & Gardenview King
    Bedding: 1 King bed. 

    Occupancy: 2 adult, 1 Child, 3 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Tropical View King
    Bedding: 1 King bed. 

    Occupancy: 2 adult, 1 Child, 3 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Oceanview King
    Bedding: 1 King bed. 

    Occupancy: 2 adult, 1 Child, 3 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Ocean View & Pool Front King
    Bedding: 1 King bed. 

    Occupancy: 2 adult, 1 Child, 3 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club with Plunge Pool King
    Bedding: 1 King bed. 

    Occupancy: 2 adult, 1 Child, 3 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Premium Deluxe Tropical & Gardenview Double
    Bedding: 2 Double beds.

    Occupancy: 3 adult, 2 Child, 4 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Prefered Club Tropical View Double
    Bedding: 2 Double beds.

    Occupancy: 3 adult, 2 Child, 4 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Oceanview Double
    Bedding: 2 Double beds.

    Occupancy: 3 adult, 2 Child, 4 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Ocean View & Pool Front Double
    Bedding: 2 Double beds.

    Occupancy: 3 adult, 2 Child, 4 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club with Plunge Pool Double
    Bedding: 2 Double beds.

    Occupancy: 3 adult, 2 Child, 4 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Premium Deluxe Tropical View King

    Bedding: 1 King bed.

    Occupancy Limits: 2 adults, 1 Child, 3 Total

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Premium Deluxe Tropical View Double

    Bedding: 2 Double beds.

    Occupancy Limits: 3 adults, 1 Child, 4 Total

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Premium Deluxe Plunge Pool King

    Bedding: 1 King bed.

    Occupancy Limits: 2 adults, 1 child, 3 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Tropical View Double
    Bedding: 2 Double Beds.

    Occupancy Limits: 3 adults, 2 children, 4 Total.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean View room king

    Bedding: 1 King bed.

    Occupancy Limits: 2 adults, 2 children, 3 Total

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean View room double

    Bedding: 2 Double Beds.

    Occupancy Limits: 3 adults, 3 children, 4 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean and Pool Front View king

    Bedding: 1 King bed.

    Occupancy Limits: 2 adults, 2 children, 3 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean View and Pool Front double

    Bedding: 2 Double Beds.

    Occupancy Limits: 3 adults, 3 children, 4 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Premium Room with Plunge Pool king

    Bedding: 1 King bed.

    Occupancy Limits: 2 adults, 2 children, 3 Total

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Plunge Pool Double

    Bedding: 2 Double Beds.

    Occupancy Limits: 3 adults, 3 children, 4 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Honeymoon Suite
    Bedding: 1 King bed.

    Occupancy limit: Total 2 adult.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Master Suite Ocean Front
    Bedding: 1 King bed.

    Occupancy limit: 3 adult, 2 children, Total 5.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean Front Governor Suite
    Bedding: 1 King bed.

    Occupancy limit: 3 adult, 2 child, Total 5.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Governor Suite Ocean Front
    Bedding: 1 King bed.

    Occupancy limit: 3 adult, 1 child, Total 4.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean Front Presidential Suite
    Bedding: 1 King bed.

    Occupancy limit: 3 adult, 2 child, Total 5.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Presidential Suite
    Bedding: 1 King bed.

    Occupancy limit: 3 adult, 1 child, Total 4.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Premium Deluxe Ocean View king

    Bedding: 1 King bed. 

    Occupancy Limits: 2 adults, 1 Children, 3 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Premium Deluxe Ocean View double

    Bedding: 2 Double beds.

    Occupancy Limits: 3 adults, 2 Children, 4 Total

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
On-Site Amenities
  • All-inclusive meal plan
  • Babysitting*
  • Bicycle rentals
  • Boutiques/stores*
  • Children programs
  • Concierge desk
  • COVID test onsite
  • Health club*
  • Laundry/Valet service*
  • Nightclub*
  • All-inclusive meal plan
  • Babysitting*
  • Bicycle rentals
  • Boutiques/stores*
  • Children programs
  • Concierge desk
  • COVID test onsite
  • Health club*
  • Laundry/Valet service*
  • Nightclub*
  • Outdoor pool
  • Pool
  • Restaurant*
  • Spa*
  • Water sports*

* Fees may apply

On-Site Recreation
  • Bike rental
  • Children's program
    Explorer’s Club - A fully supervised children's program for kids ages 3 to 12, featuring daily activities and entertainment, including Euro Bungee, a pyramid climbing wall, arts and crafts, and much more. Arcade – Featuring video games and a foosball table. Open to children ages 10 and above.
  • Outdoor pool
    3 outdoor swimming pools
  • Pool *
    Dreams Riviera Cancun has three pools and two hot tubs located on property. There is one main infinity pool adults only overlooking the ocean, an activities pool and a children’s pool. There is one outdoor hot tub located on each side of the resort for use by all guests. There is a Splash Park.
  • Spa *

    DREAMS SPA offers a sublime atmosphere of pure indulgence that combines hydrotherapy and indigenous treatments and creates a refreshing, invigorating and peaceful experience. Swiss showers, saunas, steam rooms, private showers and relaxing areas are here for you to enjoy. Massages, body treatments, facials, manicures, pedicures and a full service beauty salon are all available to you.

    Spa facilities include:
    - Massage and body treatments cabins 

    - Relaxing, aromatherapy and sport massages

    - Reflexology
    - Main hydrotherapy area
    - Cold plunges
    - Outdoor cascading whirlpool
    - Exfoliation treatments
    - Facials
    - Bathrobes, towels and slippers
    - Yoga classes
    - Steam room and dry sauna
    - Hair and beauty salon, manicures and pedicures
    - Elegant locker, vanity and dressing areas
    - Shampoo, body gel, body cream, deodorant
    - Main lounge for men and women
    - Spa boutique

  • Volleyball
Off-Site Recreation
  • Golf *

* Fees may apply

Designed to reflect the charm of the Mexican Caribbean, the Dreams Riviera Cancun Resort & Spa is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. Spacious octagonal rooms and suites are luxuriously appointed. Nine gourmet themed restaurants, six fabulous bars, an Explorer’s Club for Kids plus a fully-equipped fitness centre and a world-class Dreams Spa provide guests with an array of amenities for every age and interest.

Location: Within 3 miles of Puerto Morelos town square. Approx. 20 minutes from Cancun International Airport.

- Wine tasting and tequila tasting available (at an additional cost)

Property Information

Year Built: 2009
Total available rooms and suites: 486
Carretera Federal 307, Chetumal-Puerto Juarez, Benito Juarez, Puerto Morelos, 77580, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 14939 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Bordeaux (French Restaurant)

    The French restaurant, Bordeaux had excellent service from Aturo and Hector and the food was fabulous very high quality

    Sep 07, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Would Not Return – Very Disappointing Stay

    I have stayed at this resort chain many times at different locations and have generally had very positive experiences, which is why this particular stay was such a huge disappointment. The biggest issue was the food. The quality was simply not good, and the buffet had virtually no variety. It was essentially the exact same food every single day. At other resorts we are used to seeing different themes, rotating menus, and various food stations throughout the week. Here, there was none of that. After a few days, eating the same limited selection became extremely disappointing. Even more frustrating was that the buffet would randomly be closed on certain evenings without us being aware ahead of time. One night, we arrived for dinner with our kids only to find the buffet completely closed. The à la carte restaurants were all full and had waits of approximately 30 minutes to an hour. Our kids were starving, and we were left scrambling to find somewhere for them to eat. It was incredibly frustrating and turned what should have been a relaxing family vacation into an unnecessary hassle. I am particularly disappointed because this is not the level of experience we have come to expect from this chain. Having stayed at several of their other properties, the difference in food quality, variety, and overall dining experience at this location was very noticeable. Unfortunately, based on our experience, I would not recommend this particular resort and would not return.

    Sep 06, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Happy vacation

    World CAPP MAGOALENA GOSSES MAURICO MANAGER Dinner Buffet Manager of the dining room buffet was so polite, respectful, friendly, and made me and my daughter feel so comfortable. I was here last year. He was the same way then I really enjoyed myself and hopefully because of it and because of all the nice people who work here we can come back as a family of A maybe about 20 of us next year thank you so much for the way the whole place is set up. I will spread the word to all my friends and family.

    Sep 06, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Underwhelming Time at “Dreams” Riviera

    I was very disappointed in my experience at dream Riviera Cancun. I expected to have a better time than I did and I’ve enjoyed other resorts more than Dreams Riviera. Food at resorts are usually not five star, but the food was worse than I expected it to be. There was limited entertainment for adults and it seemed the resort prioritized children over adults. I wasn’t given the room I requested I was made to believe that I booked the wrong room even though I showed proof of the room that I did book. I likely would not be to returning to this resort, if I am to visit Cancun again. I will say I expect more from a Dreams resort.

    Sep 03, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best service ever

    ⭐⭐⭐⭐⭐ An Amazing 10-Day Stay! We had an absolutely wonderful 10-day stay at this resort, and we honestly couldn’t have asked for a better experience. From the moment we arrived, we felt welcomed, comfortable, and truly cared for. A special thank you to the buffet staff extra thankful for MAURICIO MANAGER, to OUR SERVER ALEX AND GiLBERTO LAURA THE OMELET LADY who went above and beyond to make us feel like family. Their kindness, smiles, hospitality, and attention to detail made every meal feel special. They remembered us, my daughter name and she smiled every time we went to eat they took care of us, and always made us feel right at home. ❤️ It’s the people who make a resort memorable, and the staff here truly made our vacation unforgettable. By the end of our stay, it felt like we weren’t saying goodbye to staff—we were saying goodbye to friends and family. Thank you for making our 10 days so special. We will always remember the wonderful hospitality and the amazing people who made us feel so welcome. We can’t wait to come back! 🌴☀️❤️ Highly recommend this resort! 10/10! ⭐⭐⭐⭐⭐

    Sep 03, 2026
Hotel Advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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