Resort Details
- 2 Restaurants
- 3 Bars
The bar closed at 10 PM nightly.
- Room Service
Room Service is available for the Ocean View room categories and the Sky Ocean View room categories.
- Premium Sky Top Super SaverBedding: 1 King Size Bed plus 1 sofa bed or 2 double beds.
Occupancy limits: 4 adults, 2 children, Maximum 4 guests.
Child age limit: 4-11 years.
Additional Amenities: Rooms include 32" Plasma TV w/Cable, Beach Towels in Room, Radio/Clock alarm & private balcony with cocktail table and two chairs.
- Alarm clock
- Balcony/Lanai/Terrace
- Mini Refrigerator
- TV
- Sky Oceanvew Super SaverBedding: 1 King Size Bed plus 1 sofa bed or 2 double beds.
Occupancy limits: 4 adults, 2 children, Maximum 4 guests.
Child age limit: 4-11 years.
Additional Amenities: Room include , 32" Plasma TV w/Cable, private balcony with cocktail table and two chairs.- Balcony/Lanai/Terrace
- TV
- GardenView Super Saver
Bedding: king or 2 doubles
Occupancy Limits: 4 adults, 2 children, 4 total including infant
- Air conditioning
- Balcony/Lanai/Terrace
- Cable television
- Hair Dryer
- Mini Refrigerator
- Telephone
- Oceanview Super Saver
Bedding: 1 king or 2 doubles
Occupancy Limits: 4 adults, 2 children, 4 total including infant
- Air conditioning
- Bathroom amenities
- Cable television
- Hair Dryer
- Mini Refrigerator
- Telephone
- Deluxe
View- Ocean View
Bedding- 2 doubles or 1 king size bed.
Occupancy limits- 2 adults, 0 children, 2 total
No children allowed in this category.Additional Amenities- These are suite sized rooms with an ocean view; there is no division between the room and sitting area.
- Air conditioning
- Cable television
- Hair Dryer
- Refrigerator
- Shower only
- Telephone
- TV
- Oceanview
Bedding- 2 doubles or 1 king size bed.
Occupancy limits- 4 adults, 2 children, 4 total combined.
Family Policy - Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4-11 are surcharged.Additional Amenities- All rooms include private balcony or terrace, and room service. Rooms in the South Tower are regular superior size and offer ocean view.
- Air conditioning
- Balcony/Lanai/Terrace
- Cable television
- Hair Dryer
- Shower only
- TV
- Gardenview
Bedding- 2 double beds or 1 king size bed.
Occupancy limits- 4 adults, 2 children, 4 total combined.
Family Policy - Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4-11 are surcharged.Additional Amenities- These rooms are in the North or South Tower
- Air conditioning
- Balcony/Lanai/Terrace
- Cable television
- Hair Dryer
- Shower only
- TV
- Sky Oceanview
Bedding-1 King or 2 Double beds
Bedding requests are strongly recommended, however are not guaranteed.Occupancy limits - 4 adults, 2 children, 4 total combined.
Family Policy - Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4-11 are surcharged.
Room service is available for this room category.
- Air conditioning
- Bathroom amenities
- Cable television
- Hair Dryer
- In-Room Safe
- Shower
- TV
- Wireless Internet Access
- Deluxe Super Saver
Bedding- 2 doubles or 1 king size bed.
Occupancy limits- 2 adults.
- Air conditioning
- Cable television
- Hair Dryer
- Refrigerator
- Shower only
- Telephone
- TV
- Premium Sky TopOccupancy limits- 4 adults, 2 children, 4 total combined.
- Air conditioning
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Mini Refrigerator
- Shower
- TV
- Wireless internet connection
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand*
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand*
- Golf, Offsite*
- Housekeeping - daily
- Laundry/Valet service*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports*
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
* Fees may apply
- Children's poolThere are 2 children's pools on-site.
- Children's program, onsiteDaily activities for kids age 5 to 12-years-old at the Kids Club. The kid’s activity program is professionally staffed for maximum fun and peace of mind.
- Direct access to a beach
- Fitness center on-site *
- General *Mini golf
- Hot tubThere are 2 outdoor hot tubs.
- Motorized Water Sports *
- Non-Motorized Water SportsSnorkeling lessons and tour (no boat)
Scuba diving introductory lessons
Bike tour
Kayaking (1 hour)
Snorkeling equipment (1 hour)
Mini golf
Aerobics
- PoolThere are 3 pools on-site. One covered and 2 outdoor swimming pools.
- Spa *
- Tennis court
- Other Local AttractionsThe island's scattered, crumbling ruins are testimony to Cozumel's role as a Mayan ceremonial and commercial center. Most ruins are small, low-to-the-ground square buildings (don't expect giant pyramids).
Fury Catamarans, Glass bottom boat tours, The Sub Sea Explorer, Jungle Safari Jeep Tours, Horseback riding, Atlantis Submarines.
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7937 reviews
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Aug 24, 2026Friendly staff
The location is ok- about a 10-15min ride from the airport and into town where the shops are. When we arrived we were not greeted with welcome drinks but we were a bit early. The staff is really very friendly and there to make your stay enjoyable. The room is in much need of an update- the toilet and shower area was very dated and seemed yucky but was clean- the soap and shampoo appeared to be old; the faucets are in much need of scrubbing and need to be updated. There was only one working outlet in the room. The outlets in the bathroom did work however you really need to have the outlet near the bed working. The lanai was a good size and had a table and chairs. The TV did not work however we did not request it to be looked at. It appeared the restaurant area was being renovated, which we were not aware of and there weren't a ton of food options. The food was ok. And the drinks were ok. Very small Wine list. There is a small beach area, which was very nice and the sand was beautiful. The pool was nice. It did have a swim at bar.
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Aug 23, 2026It was an overall, good experience our 10 trip at Cozumel, we have always stayed at the El Cozumeleno resort
Resort is old,but very clean food needs to be updated , menu repeats itself, not really a buffet anymore Room was nice and clean ,bed was bad rooms with king-size bed ,was missing the couch
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Aug 16, 2026
Great time with family
The hotel staff were very friendly, Our room was clean and comfortable. The beach in the hotel was clean and free of sargassum, and the public areas were very clean and good maintained.
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Aug 14, 2026
Great place
The staff were very welcoming and kind, the sea was stunning, and the pool was huge; the only downside was the malfunctioning shower in the room, but otherwise, it is highly recommended.
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Aug 11, 2026So good love everything
LOVE #bussin #greatesttimeever #kevin
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel a resort fee of $15.00 US per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThese funds are being used to protect, maintain and conserve the extraordinary beauty of the area. Resort fee is $8.00 USD, per person per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed