El Cozumeleño Beach Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7821 reviews

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  Excellent resort to relax

  Paulino was an amazing waiter while we sat on their beach relaxing away. Food was very good also. Water is clear & good for snorkeling.

  Jan 03, 2026
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  Misrepresented, Unsafe, and Unhygienic – Our Worst Travel Experience

  We stayed at El Cozumeleño Beach Resort for 6 nights (Dec 20–26, 2025) as part of an “all-inclusive” vacation package. Unfortunately, this was the worst travel experience our family has ever had, and the resort was materially misrepresented. Safety & Health Concerns A strong propane gas smell in and around our initial room; maintenance later acknowledged it was a previously reported issue that had not been resolved Unsafe electrical connections (a light fixture visibly spliced with electrical tape) A seized balcony door, requiring force to open and raising serious egress concerns Moldy, dirty showers and toilet seats, with persistent odors in the rooms Broken stairs and deteriorated walkways throughout the property No visible fire alarms, smoke detectors, or fire extinguishers Each night, the resort turned off most lights and closed services around 10 PM, effectively forcing guests back to their rooms Around 11:30 PM one night, prolonged loud honking woke guests; with no alarms present, many believed it was an emergency—only to learn it was a garbage truck honking to signal the hotel During the stay, both my wife and I developed rashes, which improved only after returning home—raising serious concerns about environmental and hygiene conditions. Hygiene & Food Handling A blood-stained towel was delivered by room service Buffet food was reused across multiple days with minor changes (e.g., lentils reappearing as lentil-and-corn salad) When requesting pancake syrup, a waiter served a partially used container taken from a neighboring table Room-service dishes were left on a 7th-floor railing in a windy area above an active guest walkway—a serious safety hazard. I moved them myself to prevent injury. “All-Inclusive” Misrepresentation Alcohol options were very limited and low quality The swim-up bar was never open We later discovered an unadvertised “secret” food menu that was only marginally better than the buffet The gym is not functional Advertised free access to Mr. Sancho’s Beach Club was unavailable; we spent approximately USD $90 on taxis only to find it closed Time Lost, Extra Costs & Attempted Resolution We were required to change rooms three times and spent over two days of our six-day vacation trying to resolve issues with the hotel and our travel provider. We were offered the option to move to other resorts, but only by paying an additional USD $4,000–$7,000, and the quality of those alternatives was unclear. Given the circumstances, this was not a reasonable solution. Ultimately, we stopped using the resort and paid out of pocket to spend time off-property just to salvage the remainder of the trip. Final Thoughts A few individual staff members (notably Hugo, German, and Federico) were kind and did their best, but the issues here are systemic and managerial. Most guests we spoke with were unhappy or underwhelmed. This resort is not as advertised. If safety, hygiene, and honest representation matter to you, do not stay here.

  Jan 02, 2026
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  Overall I was satisfied! I would definitely go back!

  Resort was super easy to get to from the airport. It is a little older, but the staff was great! The buffet was good, needed a little more variety. We loved having lunch and drinks brought out on the beach to us!! Sit down restaurant was great too. Room was always cleaned very well. Noise was not an issue at all. We were greeted at check-in with a drink, which was very nice. They also provided a photographer for a 20 minute photo shoot. Even though it rained on our scheduled day, the inside pictures we took were very nice. They even give you one free, and the fee for the other pics are extremely affordable. I would recommend upgrading the room from the section we were in (510). It seemed to be the older section of the resort. Not horrible, not dirty at all, but looking at the pictures from other rooms available, I would upgrade next time. The beds were pretty hard to me, but I do like a softer mattress. Pillows were comfortable. Bathroom was huge!! No iron or ironing board in the room. I’m sure we could have called for one, but just didn’t bother. We only booked one excursion and that was the 5 hour snorkeling trip. I would not recommend that trip. I did not realize when I booked that there would be as large of a group. The staff for the boat was great, but there were so many people trying to snorkel that you could not enjoy the experience. We prefer a smaller group to snorkel with. The food and atmosphere on the boat was fun but way too crowded for my taste. If you are looking for no stress and to take your time and enjoy snorkeling, try a smaller boat.

  Dec 31, 2025
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  Don't do it.

  This property has a great beach location but that is it. The experience from check in to checkout is not worth it. Do not expect any assistance from the front desk. In fact, no phones in rooms to call front desk. The property was probably nice in the early 2000's. There are no amenities to speak of. The beds are terrible, no refrigerator in 3 of the 4 rooms we had. Food is repetitive and not good. The swim up bar did not open the entire 8 days we stayed. The condition of the resort is not worth it. The putt-putt course is collapsing as well as the outdoor chess pieces.

  Dec 31, 2025
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  Beyond amazing

  We had a wonderful stay at El Cozumeleño, which is the place our family always chooses for our vacations. The staff are incredibly friendly and always willing to help, making us feel welcome from the moment we arrive. The rooms are clean, comfortable, and well maintained throughout our stay. The food offers a nice variety, with something enjoyable at every meal, and the drinks are always refreshing. The beach is absolutely amazing and perfect for snorkeling, with clear water and plenty of marine life just steps from the shore. Overall, El Cozumeleño provides a relaxing and memorable family vacation every time.

  Dec 31, 2025