El Dorado Royale, a Spa Resort - All Inclusive- Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17857 reviews

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  Beautiful resort with some considerations

  My husband and I stayed at EDR for 12 nights from January 25th. The resort is beautiful and well maintained but the beach is not swimmable as may have reported. The cold front across the U.S. brought unseasonably cooler weather except for a few days. We definitely would have enjoyed ourselves more if the weather was warmer. Just for context, we've been to over 35 all inclusive resorts throughout the west and east coast of Mexico over the years. Here are my personal observations. Transportation: If you do the Costco included transportation which is the company W2M BDXperience, you may want to consider private instead of shared transfer. Our flight was delayed and when we arrived at the Cancun airport we had to wait close to an hour for a shuttle. It was very frustrating. However, on our returned we were picked up in a private shuttle as I gather no one was leaving around the time of our flight. Staff: The staff who work at this resort are the best we've experienced in all the resorts we've been to. Too many names to mention. You can't go by a staff/worker without a "Hola" greeting from them They are a friendly, helpful and happy bunch of of workers. A big shout-out to Cindy at the Guest Services desk in the lobby. I reached out to her before my arrival for distilled worker for my CPAP machine and she was able to order it and also helped me with some of my dinner reservations. Restaurants: We didn't have any complaints. The food was very good at most of the restaurants...better than most all inclusive resorts we've been to. Reserve when you get there with your Concierge close to your building. There is also a QR code you can get from your concierge or guest services to get onto an app to book your restaurants. We had early reservations at 6:30 so it was easier to get. Our Room: we had a premium room in building 52 which was recently renovated so it was quite nice. Altho we didn't have hot water for the first couple of days but was fixed. The shower was great. The woman who cleaned our room was fab...had turned down services most nights...lots of towels and items like coffee etc. were replenished daily. Maroma Beach - this was a part of the more inclusive package. Clearly a highlight of our trip. Beautiful beach and food and drinks were included and good as well. Also included a three hour catamaran ride with snorkeling. Mobility issues: If you have mobility issues this resort may not be for you. There are no elevators at this resort and it's massive connecting three resorts. The shuttles for the most part were decent except after dinner hours less frequent to get. There are lots of stairs to your unit unless you have a ground floor swim-up unit. There are also stairs to the lobby and a number of bridges with stairs to the various pools where we stayed. BTW...the two pools near Spot and Fuentes restaurant were beautiful but water was cold. For us, the resort was too big and spread out. We were at EDR 25 years ago before Casita and Generation resorts were built. It was a smaller resort then and we enjoyed it more. Anyway, if the weather was warmer this time, our experience may have been different. But we made the best of it, we enjoyed the food and met some wonderful folks there.

  Feb 11, 2026
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  Great for Desitnation Wedding or intimate Vacation

  I traveled here for a destination wedding and truly couldn’t have asked for a better stay. From the travel agency, Forever in the Sand, to the exceptional hospitality from Lomas and the resort itself, everything was absolutely seamless. The resort is beautifully spread out, never felt overcrowded, and offers plenty of food options. The restaurants were excellent, 24-hour room service was a huge plus, and the golf carts running around the clock made getting anywhere quick and easy—though even walking to destinations was enjoyable. Overall, it was a perfect experience from start to finish.

  Feb 11, 2026
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  You deserve better

  I have some experience at resorts in Mexico; this is not worth going to. BEFORE EVEN ARRIVING we were misinformed on where/how to find our shuttle FROM THE AIRPORT which took over an hour, causing us to miss our first group event. The base rate rooms are literally falling apart(pics) and room service takes an hour IF they answer, offering < 10 items; all trash. "Orientation" is a painful 2 hour time-share sales pitch. The offered activities are hard -impossible to look up (so we missed nearly all of them) and the rocky beaches are literally unswimmable (literal red flags are your only warning). We were shuffled between 3-4 different companies for our concierge service, several of whom were rude and annoyed with US for having been given the wrong info, including the correct shuttle BACK TO THE AIRPORT. The wifi is the only decent thing there.

  Feb 10, 2026
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  Treated like Royalty...

  We were treated like Royalty by the lovely Mexican staff, right from the doorman, receptionists waiting and bar staff, and all the cleaners.

  Feb 10, 2026
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  Unexpected charges

  Overall our stay was decent. I agree with a lot of what others say. Poor beach, not enough chairs around pools. People putting towels out at 7am and then not showing up for hours. But our main complaint and ruined it for us because we will not return. We had made reservations our first day at Fuentes for a 5 course cooking dinner. There was a $37 up charge which we were fine with because we all thought it would be a fun experience. The morning of we were called by our concierge and said that they were overbooked and they had to conceal our reservation. ( there were 7 of us) We were told as a courtesy they would put us in a private room at Kampai because it’s the only place we could get in. All we received was a room off to the side of the main dining area. We did not receive a special menu, different drinks etc. it was the same menu as the main dining area. When we went to check out there was a $150 charge on our account. We were told it was our “special dining experience” I tried to dispute it at the front desk and was told I had to take it up with the concierge. The concierge said he told us there was a charge when he told us about the cancellation initially. However 3 of us were present at the time and none of us walked out knowing there was a charge. They essentially would not give us our shuttle pass if we didn’t pay it. Very disappointing.

  Feb 09, 2026