El Dorado Royale, a Spa Resort - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17846 reviews

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  Don’t go - worst vacation experience ever!

  Where do I even start - to say I was disappointed is an understatement. Only pro - I didn’t get sick drinking their ice and drinking the water they provided. Cons: - The food is TERRIBLE, my boyfriend & I waited to eat until we got to the airport our last day. -They have a “dress code” and I was denied entry into breakfast in my workout clothes. It would be one thing if the food was top notch, fancy….but we are talking the lowest of the low. - You cannot take any food out of the restaurant, you have to be seated and eat it there…no to go so you can’t even it if by the pool or beach. - There is reservation system for dinner and after checking in the earliest option they could provide us to eat dinner was 9:15pm - what a joke. - The resort has a long coastline of beach but you can’t even go in the ocean, it’s all coral and rock! I found one pocket where I could walk out through rocks to a sand area…my boyfriend and I were the only ones in the water there the whole time. Overall, I would grade this as a tier lower than carnival cruise. You couldn’t pay me to go back. 5 star resort my ass….

  Jan 26, 2026
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  A very tired resort. Needs updating. Most staff great

  The vast majority of the staff at the hotel were lovely. They were helpful and courteous and nothing was too much trouble. However the staff on reception were mostly awful, unhelpful discourteous and gave us conflicting information. They were very sarcastic about our requests and I single out Alejandro as the worst of these. He seemed to take delight in telling something would be fixed when he clearly had no intention of doing so. At booking we asked for a king size bed and we got a twin. Not a huge issue, we got one 3 days later but we had to move our own bags and the assurances we got about the help we would get for this turned out to not be true and we were gaslit with regard to this. The resort is very tired, lots of old furniture some rotten on the balcony. Our safe didn’t work. The maintenance guy instructed us to hit it to make it work. Our jacuzzi didn’t work. Despite asking several people, several times we only ever got coffee bags on our first night. It’s very difficult to book the restaurants even off peak. The access to Nickelodeon was great

  Jan 24, 2026
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  Definitely not a 5* like so many say.

  Definitely not a 5* like so many say. The property is very large but the problem is a lack of signage. Lots of luck locating many things. They give you a map too small to see anything. There is hardly any beach so get up at 6 if you might want to get a chair. Difficult to find out what/where any activity is. Make all your dinner reservations as soon as you arrive with your concierge. The concierge did attempt to help us with some small problems…example..took 3 requests to get Diet Coke in our fridge as they just seemed not to come by. Worst of all was how DIRTY the area around our swim up was. We showed them pictures and they made a small attempt but the area was filthy. Enjoyed the Italian and Santa Fe restaurants the best. Not sure if we would return.

  Jan 21, 2026
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  Beautiful Resort, Disappointing Front-End Service

  Resort Overview: The resort itself is attractive and very clean. Rooms are spacious, well maintained, and comfortable. Some rooms are renovated while others are not, but overall room quality was good. Property Layout & Transportation: The resort is very large with little to no signage, making it difficult to navigate. Golf cart shuttles are often full and drivers do not stop at designated pick-up areas, which makes getting around the property frustrating. Food & Dining: Breakfast: Excellent buffet with a wide variety of options. Lunch: Very good selection throughout the resort with options to suit most tastes. Dinner: Disappointing. The only buffet is located at a sister resort, which is inconvenient. All à la carte restaurants require reservations, and despite booking on our first day, the earliest available dining times were after 8:30 p.m. À la carte food was average at best. Pool & Amenities: The pool area is great, and service at the pool and pool bar was outstanding. However, there are not enough loungers available. Too much space is taken up by cabanas, leaving limited seating unless guests pay extra to rent one for the day. Service (Major Concern): Service at the front desk, from Lomas Hospitality, and from the concierge was poor. From arrival onward, staff were unhelpful and failed to provide basic, important information. Lomas staff were consistently unaccommodating and at times rude. The concierge, who is supposed to provide resort orientation and information, was not available until the second-to-last day of our stay. For a large group, this lack of communication significantly impacted the experience. These departments play a critical role in guest satisfaction, and they fell well short. Overall Impression: The resort itself is nice, and the service staff in restaurants and at the pool were excellent. Unfortunately, the lack of support and professionalism at the front desk, concierge, and with Lomas Hospitality negatively affected the overall stay.

  Jan 21, 2026
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  Everything was wonderful except the concierge could have been more helpful. It would have saved us a lot of time in grie

  We spent 5 days Jan 12 -17th 2026. It is a beautiful and clean property. The food was very good. The rooms were spacious, the bed was very comfortable. The shower was amazing with great water pressure. Our waiter Antonio was amazing. They kept our refrigerator stocked with the items we preferred. The housekeeper we had was excellent. I had two instances where I had to call maintenance and they sent somebody within 30 minutes and remedied the situation quickly. The maintenance people were extremely friendly. The issue I had with this property is upon arrival after a long day of traveling, the check-in seemed lengthy. They sent us to the concierge because you have to make reservations for most places that you eat. The concierge was not helpful at all. Nothing was explained. We were a couple days into the vacation and didn't even know that there was an app you could use. We just had a lot of confusion during the trip and talked with other travelers who felt the same way. The initial day we spent quite a bit of time with them but they really didn't tell us anything. This area could greatly improve. The concierge needs to come up with a streamline way to explain the property and how everything works. It's worth stating again how wonderful our waiter Antonio was. He really made the restaurant experience delightful. He is such a wonderful person. My advice to future travelers is to really research how the property works so you don't have any confusion when you get there.

  Jan 20, 2026