Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14361 reviews
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Oct 29, 2025A Wonderful Stay in a Beautiful Paradise!
This was my first time staying at the Palms. I stayed at the Suites last year. The rooms on the Palms side are not updated but they are quite comfortable. We stayed in building 29 which was just perfect! Margarita, our house keeper, kept our room spotless and well-organized. She responded to our needs before we could even ask! When she realized we were using the back door, she put a bathmat down for us at that door. We came back to wonderful towel art every day! Jose, with room service made our first night so special. After delivering our food, he found out it was our first night and came back with 2 glasses of champagne! And, for the rest of our 7 night stay, remembered our names. Our personal concierge was also named Jose, and he was so helpful with making our plans and reservations. There was quite literally, not a single staff member, that was not pleasant, friendly, and always willing to go above and beyond. A shout out to one of the new serving assistants, Alek, who really is a great example of the caring attitude that all staff embody. The entertainment was very good, live DJs, singers, musicians, and both the acrobatics and fire performers. My daughter went to the tequila tasting run by Jesus, and she learned a lot! She had been reluctant to go by herself to the tasting, but went anyway, and was very comfortable. Now, having stayed on both sides of the resort, I cannot pick a favorite side. Both have pros and cons. I loved the pool on the Suites side, but I love the beach on the Palms side. I liked how close everything is on the Palms side, and the frequent sightings of the raccoons, coati, and iguanas. You honestly cannot go wrong with a stay on either side. Our beachfront junior suite was literally steps from the beach. There were no issues with getting a lounge chair, or a Bali bed. Coming to this resort allows me to relax so quickly. I love that when you arrive, they tell you, "Welcome Home"!
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Oct 27, 2025Beach front vs Oceanview
We love Mexico so we decided to stay at an all-inclusive adult only resort for our honeymoon. We paid $90 US extra per night for oceanview yet when we arrived the beach front was just the palm trees. Were very disappointed the rum didn’t have any amenities for honeymooners and to pay extra for Ocean views, and our beachfront was disappointing.
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Oct 24, 2025
We’ll be back!
Its our first visit to Seaside Palms and everything from pre-arrival to departure was excellent. Private transfer, rooms, beach, culinary experience but best of all was staff. Our initial interaction was with Isabel and frankly without her our stay would not have been the same. We were celebrating a birthday and she was able to arrange all the little extras. She assisted us (as members) through everything making the experience at a beautiful resort even better. Butlers have a lot to learn to equal the other El Dorado resorts but they didn’t detract from our stay.
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Oct 24, 2025
Can’t wait to come back
Always love coming to this resort! I’ve been coming to this resort for about 10- 15 times. The staff is amazing and always willing to do whatever it takes to make you happy! The activity staff including Luis, Jose, Carlos, Maria, Ixchell and Benjamin made our trip better than we could’ve ever imagined—-they were SO MUCH FUN!! Can’t wait to come back in one month again :)
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Oct 21, 2025
Needed holiday
Luis, Maria and Jose the entertainment staff are truly amazing we had so many great times with them round the activity pool, they are so funny and so so helpful with any thing you need they make your experience truly remarkable.
