$150 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 4 nights.
The hotel discount is already reflected in the vacation price.
Package includes:
• Free Daily Cooked-to-order Breakfast
• Complimentary Wi-Fi in Public Spaces
Resort Details
- El Patio RestaurantLatin cuisine, tapas, sangria and wines.
- The E'terieGrab 'N Go, specialty coffees, pizza, sandwiches, salads also sundries and souvenir shop.
- Metropolcuban cuisine
- RoomService
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Children welcome†
- Children's nursery†
- Communal bar area†
- Complimentary buffet breakfast†
- Concierge desk†
- †
- Air conditioning†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Children welcome†
- Children's nursery†
- Communal bar area†
- Complimentary buffet breakfast†
- Concierge desk†
- Connecting rooms†
- Elevators†
- Evening reception†
- Exhibition/convention floor†
- Fitness Facilities†
- Food and beverage outlets†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- On-Site parking†
- Outdoor pool†
- Parking†
- Parking - controlled access gates to enter parking area†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Wheelchair access†
- Wireless internet connection in public areas†
- Business Center†
- Ethernet Connectivity†
- Fax Machine†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
- Outdoor pool †Lagoon style
- Playground †Kids playground by the pool
- Sightseeing tours †Tour Desk available
- Beach †Isla Verde Beach with a Beach concession (towels, chairs and umbrellas for our guests)
- Bowling alley †Bowling alley
- Gambling †Oasis Casino, San Juan's friendliest Casino, has a diverse selection of slot machines and gaming tables. On site and open daily.
- Golf †Golf
- Jet-ski †Jet-ski
- Jogging trail †Jogging trail
- Pool †Pool
- Sailing †Sailing
- Scuba diving †Scuba diving
- Snorkeling †Tour Desk available for bookings
- Walking track †Walking track
- Water-skiing †Water-skiing
- Whirlpool †Whirlpool
- Windsurfing †Windsurfing
- City Center
- El Morro Fort
- El Yunque Rainforest
- Historic Old San Juan
- Isla Verde Beach
- Luis Munoz Marin Intl. Airport
- Plaza Las Americas Shopping Mall
- Puerto Rico Art Museum
- Rio Camuy Caves System
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3377 reviews
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Jan 25, 2026Horrible service at the lobby bar
This is my tenth visit to Puerto Rico and one of my favorite vacation spots. Full disclosure, I’m not staying nor have I ever stayed at the Embassy Suites but I love the Casino there. My husband and I walked over for some drinks and play time. Upon arrival, we went to the lobby bar to grab a beer before entering the casino. There were literally 5 people at the bar and maybe 3 tables occupied. We stood for 15 minutes waiting to be acknowledged. During that time the party to our right left as they could not get another round of drinks. The bartender disappeared for about 10 minutes and returned with food for a patron. We were completely ignored as was everyone else at the bar. I was beside myself at the lack of service. When we FINALLY got waited on we took our beers and headed to the casino where luckily the level of service greatly improved. The dealers were nice and the staff attentive. The table service was excellent and very quickly after sitting at a table the waitress came by and continued to do so for the few hours we were there. Had a great time and glad I stayed as I was so put off by the poor bar service I almost walked out. I get “island time” but this was beyond ridiculous and insulting. Next time I will skip the bar all together and head right to the tables.
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Jan 25, 2026Our at the Embassy Suites
We genuinely loved our time here. It was brief since we were headed out for a cruise, but stayed 2 nights before the cruise. We had 3 children and 2 adults. We stayed in a suite, which was enough to accommodate us all. The kids loved the pool and hot tub. The adults loved the laundry, breakfast and restaurants. There were parties happening in the ballrooms both nights, which we loved. We were super close to the beach. They saved chairs, umbrellas and set everything up for us. People would come around selling drinks and wares. They weren't too pushy. The beach access was perfect. The beach was clean, water was crystal clear, super close to the hotel, and we just loved it. There was close access to shopping, a cvs, grocery stores and old San Juan. They also had tour options that you could purchase out of the hotel. We didnt go into the casino but enjoyed the bar food and restaurant close by. We plan to visit again.
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Jan 23, 2026
Great stay good vibes.
This trip was a gift for my grand daughter sweet 16. We all had a wonderful time. The room was clean and staff was friendly and welcoming. We enjoyed the hot tub and pool. The restaurant near casino had excellent service , food was great. I want to stay here again but I am hesitant after reading comments about being charged for smoking .i am a smoker and I followed the rules and went to the designated smoke area to smoke.I cannot understand why people are being charged for smoking in a room when they have not done so. That’s really scary.
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Jan 05, 2026Noisy nights
Loud canned lobby music all night Great hotel, would have given it 5 starts, except Elevator type music plays all night and is easily audible on the 8th floor. Calls to front desk to turn it down were useless. Note: this review being written at 2:45 am.
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Jan 03, 2026
Don’t stay here
Don’t stay here. My husband and I who are non smokers were falsely charged with a smoking violation during our stay. We spoke with the Manager Sam Cuevas who dismissed us and basically told us the system has been tested. We explained that it is all over the Internet and he still did not want to listen. He basically was calling me a liar. I saw someone posted today that the same thing happened to them as well. With so many people complaining you would think that they would reverse the charge. I strongly encourage those who have had this violation against him to write the following folks as I will be: Hilton Highgate- company that oversees this property and Sam Cuevas boss Puerto Rico’s Tourism Company Jose Carlos Aponte Dalmau-mayor of Carolina Puerto Rico Jennifer Gonzales- Colon- Governor of Puerto Rico
- AdvisorySome hotel services may not be available or may be limited during your visit.The following services and amenities are available, but with reduced service: Fitness Center, Breakfast, On-site Restaurant(s), Pool, Spa.The following services and amenities are currently not available: Complimentary Evening Social, Concierge, Room Service, Valet Parking.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryDaily Resort Charge includes: WiFi (4 devices); beach services with chairs, umbrellas & towels; pool toys & games; bike rentals; 2 bottled waters daily; 50% discount on second entre at lunch/dinner; 15% off massage; casino bet credit; premium Puerto Rican coffee.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21