Resort Details
- Café MayaFrom sunrise to sunset this market café serves mouthwatering pastries, classic deli favorites, gourmet coffees and ice cream.
- El Puerto Restaurant
El Puerto Restaurant is the place to enjoy fresh Caribbean lobster, pastas, steaks grilled to perfection and daily fisher market delicacies. Open for dinner. Reservations required.
Consult the hotel for hours of operation, reservation policies and dress codes.
- In Room DiningEnjoy Fairmont's always satisfying menu selections 24-hours-a-day in the privacy of your room or the peaceful seclusion of your terrace or balcony.
- La Laguna Lounge
Featuring a cozy and casual decor with an indoor sitting area and an outdoor terrace with views of the lagoon and mangrove, La Laguna Lounge is the ideal place to relax before or after dinner. Live music in the evenings.
- La Laguna RestaurantLa Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace. This relaxed yet enchanting location features a vast menu that includes light and healthy alternatives, and Mexican specialties.
- Las Brisas Restaurant and Lounge Bar
Beachfront restaurant offers an eclectic global contemporary cuisine menu under the heights of a graceful palapa and with views of the Caribbean Sea. Open for dinner.
Lounge Bar offers a specially crafted menu served alongside a variety of boutique wines and hand-crafted cocktails which can be enjoyed while taking in views of the Caribbean Sea.
Consult the hotel for hours of operation, reservation policies and dress codes.
- Las Brisas TerraceLocated on the terrace area of Las Brisas Restaurant, Las Brisas Terrace with its al-fresco concept, is the ideal place to indulge with all time favorite cocktails, fruit infused sangria, cold beer, Mexican wines and regional cold beverages.Our lunch menu offers a great selection of items, from our famous 100% beef burgers to local flavorful dishes and appetizers. Las Brisas Terrace menu is also available to be ordered at the beach and pools. Open for lunch.Consult the hotel for hours of operation, reservation policies and dress codes.
- Las Olas and Aqua Pool Bars
Located in the main pool area. Aqua Pool Bar is an adults only water lounge located on the Island Water Park.
- The Lobby LoungeTasty botanas (Mexican term for tapas) and siesta reviving afternoon refreshing drinks, tea and coffee service are served in an enchanting authentically local atmosphere. El Lobby Lounge features live music nightly.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs†
- Concierge desk
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs†
- Concierge desk
- Elevators
- Exercise gym†
- Golf†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan
- Non-smoking rooms available
- Pool
- Restaurant†
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports†
- Business Services†
- Internet Access†
- Contact Hotel for details.
† Fees may apply
- Bike rental †
- Children's program †
Discovery Club and Adventure Camp offers dynamic, cultural and educational activities to spark the creativity of even its youngest campers. Kids 4 to 12 can enjoy epic adventures in the sacred Mayan jungle and learn about planet Earth’s natural and cultural wonders, with the guidance of Iggi the iguana, Chamu the monkey and Balam the jaguar, create unique handcrafts such as “Penachos” (Mayan inspired head dress) or make colorful paper banners, piñatas or Origami, among many other fun activities.
- Direct access to a beach
Beach is reached via a pathway across the mangrove and gentle dunes - a pleasant stroll or ride from the main resort building and just steps from the beachfront casitas.
- Fitness center on-site †
- Golf †
Mayakoba Community is home to El Cameleon, an 18 hole, par 72 course designed by Greg Norman.
- Hot tub1 Indoor Hot Tub
- Non-Motorized Water Sports †Diving, snorkeling, kayaking, sailing, and fishing
- Pool
There are five swimming pools throughout the property including a 10,000 square foot free-form pool and waterslide, a children's play pool, and an adults-only infinity edge pool overlooking the lagoon.
- Sauna †
- Spa †Willow Stream Spa features 37,000 square feet of space and 20 treatment rooms.
- Steam bath †
- Tennis court †
- Playa Del Carmen
- Xcaret
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8472 reviews
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Jan 18, 2026Great Property. Terrible Service. Indifferent Staff.
Fairmont Mayakoba is a beautiful property - that lacks empathy. We have stayed in some of the best resorts across the world and have never encountered the indifference that we did at the Fairmont. We stayed for 5 nights on a breakfast included package. One of the days we had to leave the resort by 645am for a day long trip. The hotel's breakfast starts at 7am. I had spoken to the night-manager to request if we can come by early and take a croissant to-go as we head out and she had agreed. The next day when we went in to breakfast at 645am. The breakfast spread had already been laid out (see attached pic). Pamela Cuevas was the manager in charge. Pamela refused to let us touch the breakfast - all because we were a few minutes early. She insisted that she could not let us touch the breakfast before 7am. Despite requesting her that we would head out directly and that she would not even have to serve us, and despite having paid for breakfast - she insisted that she could not let us near the breakfast until 7am! My husband is diabetic who had to have his food and this rigidity was painful to experience. We have stayed in several of the best resorts across the world and something as trivial as this would not be an issue at all. Staff like Pamela require training in empathy and hospitality.
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Jan 17, 2026Good with some aspects it could do without and do better in
The resort is quite spectacular in terms of its setting and layout. While there are many pros, there are also some cons, pretty strong ones as noted below --Very friendly and attentive service at all stages except very disappintingly at the lobby front desk, where staff tends to be business-like to borderline rude and unyielding to requests of any kind - a fellow guest wanted a late check out, which was summarily denied despite what seemed like a half-empty resort. -- Breakfast is superb with an incredible selection of fruits, Mexican choices, and of course a custom omelette and a host of other great offerings. However, the food at Bassano restaurant is unworthy of such a fine place. The pastas were flavorless and sub-par, and would not have passed muster in any major US metropolitan city's Italian restaurants - Rooms are well designed, particularly the villas, but have RIDICULOUSLY thin walls. You can hear EVERYTHING in the next room and the villa below!!! Further, the quality of the construction is not great as some of the slats on the sliding doors leading to the terrace had cracked with the door coming off its railing. The noise was the worst - highly annoying and disruptive! -- The resort has plenty of bicycles to move around, besides a constant flow of golf carts staffed by very friendly drivers willing to take you pretty much anywhere, almost all the time! - Did not use the SPA, but the fitness center is excellent with every possible piece of equipment one could ask for.
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Jan 17, 2026Gaia is a delightful experience
I had an amazing experience at Gaia. The food was fresh, flavorful, and beautifully presented—especially the grilled octopus and the seared tuna, which were outstanding. What truly made the evening special, though, was the service. Our waiter, Roberto, did a fantastic job. He was attentive without being intrusive, knowledgeable about the menu, and gave excellent recommendations. He made sure everything was perfect from start to finish and always checked in with a genuine smile. Thanks to his professionalism and warmth, the entire meal felt relaxed and enjoyable. Great food paired with exceptional service made this a memorable visit. I’ll definitely be coming back—and I hope Roberto is working when I do.
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Jan 17, 2026
Really awesome resort family friendly
Butlers were great and everyone teas super friendly. High quality service with great golf. The penthouse and pool and jacuzzi were a great addition
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Jan 17, 2026
Boat tour
Boat tour was amazing. Iker took us out on the boat and explained all the mayakoba properties to us. He was patient with our questions and explained it all to us. He is very sweet. We appreciate his kindness to share all the information. Thank you
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe state of Quintana Roo will be charging a government fee of $1.90 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $38.00 USD (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. - Pet Policy : Pets Not Allowed