Step into an atmosphere of casual elegance and personalized service during visits to this inviting Family friendly beachfront retreat. Nestled in the heart of the Hotel Zone, guests enjoy contemporary Colonial-style décor complimented by a full-service spa, upscale restaurants, an exciting kid’s club and a bi-level sun-deck with three Jacuzzis and a massive swimming pool.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1989
Last Renovation: 2018
Accessible rooms: 1
Floors: 8
Total rooms: 507

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 16037 reviews
  • 5.0 star tripadvisor rating
    Great Trip, Great Venue

    We were at FAC thirteen years ago and loved it then. They had gone through ownership changes since then complete with upgrades. Honestly, this trip was way better than the first! Where to begin. The food is really exceptional and quite frankly, some of the best out of all the all resorts we have stayed at in Cancun. The service is truly impeccable-from the bartenders to the cleaning crew. The staff was plentiful and you never wanted for anything. I know the sargassum (seaweed) has been historically bad however, Quantano Roo State has done a remarkable job of containing it. There was not any when we visited and the beach was really awesome. The only disappointment (if I would even call it that) was the on-site Mexican restaurant was just ok. We are already planning our next trip to FAC this fall!! We would highly recommend!!

    Apr 18, 2024
  • 1.0 star tripadvisor rating
    FRAUD!

    I don't usually leave reviews but others need to be aware of the fraud we experienced at this resort. My husband, 5 yr old son & I arrived at the resort on Feb. 10/24 around 8pm. Upon check in we were shocked when told that our son was not listed on the reservation. We had pre-booked this package with Expedia a few months prior. We were able show our confirmation to prove that he was on the reservation; He would not have been able to board the plane if he was not! After showing the man at the check in, he then went in the office behind the desk where we waited 20 minutes for him to come back and show us that our son is on the reservation but listed as a 4 year old instead of a 5 year old. He then wanted to charge us an extra $100 USD/night because of the age difference! Obviously we were not happy about this so he gave us a "deal" which worked out to an extra $550.81 CAD. At this point we were all tired and hungry from a long travel day so we handed over our visa and decided to sort it out later. Fast forward to our return home, we were able to confirm that our son was indeed listed on our reservation with the correct date of birth (again, would have been stopped at airport if passport did not match booking) and emailed this information to the resort on Feb.18th to request a refund. They replied back on Feb. 20th showing the invoice was cancelled. It has been over a month and we still have not received our money back! Have sent follow emails but no reply. disgusting. FRAUD!! Where's my refund Sergio? It is not Expedia that owes us money as your reply suggested in my Expedia review, it's your resort! Update April 17: Now the resort is saying we booked my son as an infant?! They have yet to reply to my emails or show proof. They can't get their story straight.

    Apr 17, 2024
  • 5.0 star tripadvisor rating
    Wedding on the beach

    We hosted family for our daughter’s wedding. The staff was incredibly attentive, there was great variety of food and activities, and the wedding coordinator (Alma) was fabulous. It was a wonderful overall experience. We highly recommend and look forward to a return trip!

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    Great family resort

    This is a great family friendly resort. The staffs are very nice and accommodating. The kid club that takes care of kids older than 4 is amazing. My son loved it and wanted to go back there. The kids pool is nice too. I am attaching a photo from my room. The photo shows the next door hotel though which is equally nice.

    Apr 15, 2024
  • 5.0 star tripadvisor rating
    Fun family friendly experience

    I had such a wonderful time during my stay here. Pools are big, beautiful beach and delicious food. My favorite part of this trip was the entertainment team and how they always worked to make sure we had a great time. I want to shout out Esteban and Oscar as they always went above and beyond every time I saw them to make sure everyone was having a great time.

    Apr 15, 2024