Resort Details

OnSite Dining
  • Various Lounges/Bars

    Cevichería
    Jamaica bar 
    Lobby bar
    Swim-Up bar

  • Various Restaurants

    Kambu Restaurant

    Kalmia Cocina

    Rosato Ristorante

    El Mexicano

    Trattoria

    Sushi Corner

    The Grill

    Deli Cafe

    Pizzeria

    Cenaduria

    La Cevicheria

    San Telmo Steak House

    Panadería

    Thai Kunn

    Healthy Corner

    Some restaurants may operate on select schedules. Reservations may be required. Expect dress code requirements. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • 24-hour room service†
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Conference facilities†
  • COVID test onsite
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Meeting rooms†
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna†
  • Shopping mall, Offsite†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Wireless Connectivity
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kid's Club - For children ages 4-12 years old, available from 9:30 AM - 6:00 PM.

    Teen's Club - Video games, 3D TV screens, modern music MTV, Wi-Fi connectivity, movies, computers.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    2 outdoor hot tubs.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    There are 2 pools and 1 children’s pool. This property also has swim-up bars.
  • Sauna †
  • Spa †
  • Steam bath †
Off-Site Recreation
  • Golf †
    Golf course located within a mile of property.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16695 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Customer service second to none

    Room AC is not the strongest, rooms are dated. Some items broken, breaking. Location is premium. You will not find better customer service, friendliness. Food is ok, they do have several premium steak, meat choices for an additional fee. Chichén Itzá is about 2 and half plus hours away via tour.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Birthday Weekend

    Nice cold hotel rooms Excellent spa- wished I had booked this 2 days in a row. Drinks were amazing! Very nice staff Clean and safe facility. No longer need a dinner reservation- show up to be added to the list. Pool closes by 8pm- a little too early for me. I wish it was a little later.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Cancún’s Amazing Resort

    We were so impressed with this resort. All the staff were friendly and welcoming! Anel, our housekeeper kept our room clean and restocked with everything the resort provided daily. Eladio, would approach us during our stay to make sure everything was going well. The food choices were are all delicious. They have more restaurants than others I’ve been to. I enjoyed having privacy in the pool due to the size, avoiding crowds if you choose. The drinks are amazing. It’s beachfront resort and the beach and water are very clean. We made priceless memories. We plan on returning with our kids. This resort is well maintained and extremely clean throughout. This resort is very tropical as well with many places throughout to sit. Don’t leave without having a crepe and a message. Elly gave me an amazing deep tissue massage.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing experience

    Eladio from the food court was great. His customer service was amazing he was very quick to find us a table at any time of the day. Mario from housekeeping was great. Always very friendly when he saw us on the hallway. Mario always left our room very clean and organized. All the staff here was extremely friendly and polite. I will defenetly recommend this hotel to all my friends and family.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Stay

    Best service and experience thank you Eladio good food and clean facilities really recommend this stay to any one looking for good service !aaaaa A!aaaa !aafhhgfdhytrgh Ajjjhbbbbb Aaaa Aaaaaaaaasssssssssssdddfggggggyyyyyyyyyuuuuu

    Feb 16, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
  • AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Pet Policy : Pets Not Allowed

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