Fiesta Americana Condesa Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17877 reviews

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  Disappointing Mother-Daughter Getaway – Far Below Expectations

  My 21-year-old daughter and I stayed here in December 2025 for a quick getaway, and while my review is a bit delayed, I felt it was important to share our experience. I am typically not a complainer; we are easygoing travelers who just want a relaxing vacation, but I do believe in speaking up when things are wrong. We chose this resort based on its high ratings, but I am honestly confused as to how it gets such good reviews. I book 2 AI vacations every year. We have previously stayed at the Marriott, JW Marriott, Iberostar Selection, and Hard Rock in Cancún, as well as several Riviera Maya resorts. Fiesta Americana Condesa was by far the worst of the group. The Room & Check-In Experience We booked a Premium Garden View room through Costco Travel. Upon arrival, check-in took an hour despite only having three people ahead of us in line. When we finally got to our room, it was extremely dated and dirty. Worse, instead of a standard patio door, it had a strange sliding window. There was no balcony of any kind—not even a Juliet balcony—which was never mentioned or shown in any resort photos online. The windows felt incredibly claustrophobic, almost like a prison cell. Our "view" looked directly at the neighboring property's trash and employee service area, making it both unsightly and very loud. If I stuck my head out and turned sideways, I could see a tiny sliver of the ocean. To make matters worse, I had a severe allergic reaction to either the chemical cleaners used in the room or mold. Within 20 minutes, my entire body was covered in hives. I went to the lobby in that condition to ask for a room change. It took multiple trips back and forth over the next day to get answers, even though the resort was not full. I was eventually moved to a room with a small balcony, which at least allowed me to breathe fresh air, but it was located almost identical to the the first room one floor below with the exact same loud view of the trash area. I wanted to switch resorts entirely, but neither Costco nor the hotel would offer a partial refund. The resort shared misleading photo's to Costco showing both views to claim garden view. Both photo's used were leaning out to the side and facing the ocean, not the actual view. While the resort says they were accomodating, they were, after a lot of back and forth. And the room view is still misleading. Pool & Beach • Pool: The water temperature was great, and the pool was large enough for everyone. However, there were missing and loose tiles along the side and bottom. On the positive side, I never had an issue finding a lounge chair here. Staff very helpful if you couldn't find a seat. • Beach: Finding a lounger on the beach was much more difficult. The pictures show a deeper beach, but it was one row of chairs against the wall and then it dropped down. Literally, if I pulled my seat out a bit from the wall my seat was hanging off the drop. Maybe this was fixed by now since my review is old. Service here was hit-or-miss, but the servers were working hard covering both the pool and the beach, and they were very kind. Food & Service The food overall was passable, but certainly not the best, even by all-inclusive standards. Not a big selection, food often not hot, Brasa served us raw chicken twice. Also had to wait in line to make reservations in the afternoon just to be told there aren't any available. (restaurant half empty when we were eating). tacos in the lobby were wonderful and the best part of the food options. Pool food options were lacking but what we had was good. Room service was prompt and better than some of the food we had in the restaurants. Overall, the staff was hit-or-miss. Some were so friendly they felt like family, while others seemed annoyed by our presence. At the main lobby bar, we encountered two bartenders who completely ignored guests unless cash tips were visibly held out. There were other lobby bar bartenders that were the exact opposite and amazing. Final Thoughts During our stay, I overheard numerous guests complaining at the front desk, so we were definitely not alone in our experience. While the location is good and the exterior grounds are pretty, the rooms and restaurants fall incredibly short. I can't understand how this place has so many positive reviews and we felt duped. We will not be returning.

  Oct 14, 2026
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  Fiesta Fun

  Best all inclusive in Cancun. Friendliest staff in the world… GM Fernanda, Chefs Chelito & Jesus, Staffs Heraclio & Pedro

  Oct 14, 2026
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  Excellent place all around

  Employees kind and sincere, vey genuine, truly their employees is their biggest asset Hotel extremely clean Food outstanding Rooms very comfortable, the beds are great Location super good, buses, pharmacy, car rental a mini market right outside of the hotel !

  Oct 12, 2026
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  Fantastic!

  We had an amazing stay and are so appreciative of the wonderful service we received throughout the week. A special shout-out to Eladio and Jose for their exceptional hospitality, attentiveness, and care for our family and our needs. Maggy was also fantastic, always happy to accommodate requests, answer questions, and help make our vacation memorable and fun. Super clean 24-7 The resort was conveniently located just a short trip from the airport, and with so much to enjoy on-site, we never had a reason to leave! The food and entertainment were excellent throughout the week, with plenty of options for everyone. The beach was beautiful, and the beach service was a great touch. We especially loved the ocean-view pools, which quickly became our favorite spots to relax and enjoy the views. The taco bar was another highlight and a perfect option for afternoon meals. Overall, we couldn't have asked for a better experience. The outstanding staff, fantastic amenities, great food, and welcoming atmosphere made this a memorable vacation for our entire family. Thank you to the entire team for making us feel so well taken care of.

  Oct 10, 2026
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  Great staff

  Juan Carlos from the buffet was excellent. Also, Adelis, from the coffee shop was great to talk to very morning. Last bout not the least, Andreas from social club was very helpful and a very happy person.

  Oct 10, 2026