Step into an atmosphere of casual elegance and personalized service during visits to this inviting Family friendly beachfront retreat. Nestled in the heart of the Hotel Zone, guests enjoy contemporary Colonial-style décor complimented by a full-service spa, upscale restaurants, an exciting kid’s club and a bi-level sun-deck with three Jacuzzis and a massive swimming pool.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1989
Last Renovation: 2018
Accessible rooms: 1
Floors: 8
Total rooms: 507

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16483 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    The sweetest people you will ever meet!

    My husband and I stayed at the Fiesta Americana Condesa from October 26 to November 1. The service? 100 out of 10. Some of the kindest, most helpful staff working there. People would come up to us multiple times a day asking us if we needed anything, if they could get us a drink, etc. It wasn’t super busy, maybe because we went there end of October. But everyone was so attentive! Housekeeping: 10/10. Everyday, the mini fridge was restocked, the room and bathroom was tidied up so well. It was so nice coming to a clean room and bathroom after a long day at the beach/pool!! Food: 5/10. You have to keep in mind that at all inclusive restaurants, they make a large quantity of food to appease everyone so you’re not going to get perfectly seasoned, delicious food. Many times the food was cold or hard. Breakfast at the Kalmia had the same things everyday (French toast, cereal, waffles, omelet station, fruit, cold cuts). It was good at first but just got very repetitive after a few days. Lunch would be the same every other day (pasta station one day and fried rice station next day), and when you’re there for seven days, you get really sick of the food after four days there. If they could offer more of a variety each day, that would be perfect. I LOVED Magdalena, Nayeli, and Eladio at the Kalmia. They’re SO kind and take time to speak with you and remember your face and little details. I especially loved Magdalena- just such a sweetheart!! It was so lovely seeing her big bright smile every morning! ROSATO and Mexican restaurant - these two were a miss for us. The staff were again very kind and helpful, but the food was just really bad (to us- again personal preference!! You might like it!!) The San Telmo, steakhouse was pretty good. We went there for dinner three nights, and the food was the best of the three restaurant options. They did have a Thai restaurant which I wanted to go to (I LOVE Thai), but unfortunately they said it was closed for the week we were there, which was a disappointment. All in all, it is a great resort for your money. The staff is INCREDIBLE, the rooms are clean and beautiful, the food is meh, but again that’s to be expected at an all exclusive when food is made at a focus of feeding such a large quantity, rather than quality. I don’t think we will be back here- only because next time we visit Mexico, we want to divulge more into the local culture. The resort was exactly what we needed after this crazy year, but we definitely want to come back to Mexico later in the future and experience more of the local culture!!

    Nov 02, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    The staff is absolutely amazing!!!

    Great resort overall. Great food. Amazing beach! Just based on the staff, I would give this resort 6 out of 5 stars. The staff is So friendly, so polite and willing to help. Especial shout out to Diana at the spa Miluma that made me feel like royalty when I was there. Also Elmar the server at the pool! Always anticipating the needs of my husband and myself. Last but not least Vladimir the server of our romantic dinner. He went above and beyond, and I will remember this dinner because of the great service that I experienced!! - Our negative issue was that Unfortunately the water at the shower in our room was not very hot, no matter how long we waited. For people with arthritis that is an important issue. But overall, I loved my stay! Me and my husband felt appreciated as customers and treated like family. I had a great vacation.

    Nov 01, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Management Team

    I have stayed at the Fiesta Americana Condesa many times over the past 40 years and have loved every visit. I experienced an issue with using the KIVAC (point system) to make a future reservation and asked for assistance from the management team. Mr. Sergio Valencia, David Miranda and Roberto from reservations provided exceptional customer service. Mr. Miranda ensured I was completely satisfied and Roberto worked with me to get the best rates. This hotel treats their guests as part of their family and have given me and my family some of the best memories of my life. Thanks to some of the nicest people you will meet and for always making you the customer their number 1 priority!!

    Nov 01, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Incredible Time

    The staff at this hotel were incredibly welcoming and helpful throughout our stay. They also know how to make customers feel at home and create a long-lasting relationship by exceeding our expectations. The staff at this hotel went above and beyond to make our stay enjoyable. Everyone was so friendly and attentive especially Felix, Antonio, Javier, and Eligio.

    Oct 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time

    Staff are the friendliest. Always a good time. We keep coming back. Shout out to JJ, Eligio, Oscar . Silent disco. Pool side service. Great food, restaurants, shrimp tacos, drinks, atmosphere, kid friendly. Comfortable rooms. Won’t break the bank

    Oct 29, 2024