Fiesta Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5373 reviews

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  The Macondo restaurant is great

  Really good. Try the pumpkin cheesecake. Elias waiter is amazing.

  Aug 21, 2026
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  The worst all inclusive ever

  The place looks trashy and old, the A/C doesn't works for moments. The food is not always fresh and the customer service is the worst. There is a guy called Daniel at the front desk who was agressive

  Aug 11, 2026
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  Terrible service, book elsewhere.

  The service has been extremely disappointing, and I haven’t even arrived yet. My family has a trip planned this weekend (about 15 people), and I’ve been trying for days to contact the front desk so I can reserve a table at the resort’s restaurants in advance. Unfortunately, the front desk phone is either unavailable or redirects me to the reservations line. When someone finally answered, he realized I wasn’t calling to book a room, responded rudely, and abruptly ended the call instead of helping or transferring me to the appropriate department. What concerns me even more is that many of the reviews here mention the same communication issues. In response, management repeatedly apologizes and says they will use the feedback to improve, yet the same complaints continue to appear. From a guest’s perspective, it doesn’t seem like meaningful changes have been made. My family has rooms booked from Friday, August 7, through Sunday, August 9. At this point, I still haven’t been able to reach anyone to make restaurant reservations for our group, despite making multiple attempts before our arrival. It’s frustrating that I’m already having problems with customer service before I’ve even checked in. Good communication should be one of the easiest aspects of running a resort, especially when guests are trying to plan ahead. If I had seen these reviews before my family booked this trip, I would have encouraged them to choose another property. I sincerely hope management addresses these ongoing communication issues so future guests don’t have the same experience.

  Aug 03, 2026
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  5/10

  Guests & Entertainment: A large majority of the guests were locals, and most activities and entertainment were conducted entirely in Spanish. While I never felt unwelcome—the staff and other guests were friendly and kind—it made it difficult to participate in many of the scheduled activities if you don’t speak Spanish. Food – 9/10: The food was one of the highlights of our stay. The nightly buffet featured a different theme each evening, and everything we tried was very good. My favorite was the Asian-themed night. Drinks – 5/10: The cocktails tasted good, but the alcohol seemed very diluted, so they weren’t particularly strong. Location – 0/10: The location was the biggest disappointment. The beach directly at the resort wasn’t suitable for swimming or relaxing, and the nearest swimmable beaches were about an hour away. There also wasn’t anything within walking distance, such as shops, restaurants, or a downtown area. If you don’t speak Spanish and aren’t planning excursions, there isn’t much to do besides spending time in the pool. Resort Excursion – 0/10: We booked the aerial tram excursion through the resort for $450 for two people. Transportation was provided in someone’s personal vehicle rather than a tour van, which felt unprofessional for the price. The excursion also included a brief drive through Jacó and a stop at the crocodile bridge viewpoint, both of which are free attractions. Overall, we didn’t feel the experience justified the cost. The rooms were also outdated and you can expect creepy crawly bugs in your room.

  Jul 25, 2026
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  Fiesta Costa Rica review

  I will rate this resort 3. Nice layout but improvements are needed. The main restaurant needs more management. Several occasions I saw flies on the food, meat etc. There are lack of hotel personnel at varies food station thus people are cross contaminating the food when helping them selves. I sense the restaurant is not swept at the end of the day because being first at breakfast you will see food crumbs on the floor etc. The labels on the food in not accurate all the time, because a dish with beans and meat are labelled beans. You got to be careful. The premium rooms need a face lift- painting and cleaner corridors. The pools are spread out, nice depth and drinks are well mixed. Excellent facility for relaxation. The beach is not really for bathing. Staff are generally courteous.

  Jul 24, 2026