Flamingo Cancun Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7239 reviews

• 

  Not good stay somewhere else

  Location is great easy to get around bus in front of resort (12 pesos each way ) atmosphere is boring no entertainment staff no music only elevator music playing rooms are basic and out of date need upgrades value font waste your money stay somewhere else cleanliness is poor Noise level is good has long you don’t have a room facing the street then very loud service there is no service to be had amenities no amenities to be had

  Jan 25, 2026
• 

  Cold food , only 8 beach lounge chairs

  Check in we were given a room for couples trip with 2 double beds and a noisy street view bring ear plugs if you want to get any sleep The next day we upgraded to ocean front with swim out room of course for a cost Beautiful room with king bed (room # 225 ) Pictures are view from room Gorgeous beach BUT only 8 beach lounge chairs for those sun lovers Gotta be up to reserve cabanas and lounge chairs by 7:30 AM Zero daily or nightly entertainment no music or anything Food selection at the 2 restaurants was very little and cold same stuff served every day We spoke with a lot of people on the resort and food was everyone’s biggest complaint Not all inclusive coffee shop charges for coffee and is expensive (star bucks ) No place to exchange money Bartenders not very friendly with long wait times for drinks No drink menus available No pool or beach service Bars close at 11 WIFI pretty slow Watch out for time share people on the resort pestering Save yourself a bad experience and go elsewhere

  Jan 24, 2026
• 

  HORRIBLE

  We travelled with another couple January 12-19/2026. We never do this, but need to warn people who are thinking about booking this resort. First our bus drops us off on the side of busy road because we find out it doesn’t fit up the narrow ramp, so here we are dragging our luggage up this steep ramp, with no help from any staff , in fact we had to help an elderly couple too! Get to front desk, our friends go to the bar to get us a beverage to find out the bars in the entire resort all close at 11pm!! Including any food( no late night food available) We immediately ask to see a manager, none on duty till morning they said. So we get our room that we upgraded prior to trip which was a deluxe walk out to pool, only to find we walked out to patio area, no water( pool) directly off our room as advertised, next our door lock sticks and doesn’t lock, shower spout spraying water everywhere, the patio doors don’t lock easily, you have to constantly jiggle the handle to get it to lock, the handles on our bathroom door just fall off and finally the ultimate….by Wednesday a leak from the ceiling is constantly dripping over the toilet seat. So we got there Monday night , Tuesday went to desk to complain to manager to come across an individual claiming to be assistant manager with “attitude “ tells us we cannot change rooms because they were booked and if we wanted we would have to downgrade our room! Took them till Wednesday to fix lock door issue (3 attempts) , we didn’t even bother with the leaky ceiling because we were so upset with the horrible service. Now our friends room (standard room) that faces major roadway super loud from vehicles and motorcycles. Now the pools, 2 only, one with NO loungers the other with maybe 9 or 10 ! Now the beach, the beach itself was beautiful, but once again NO Loungers! Just cabanas! what resort has little to no loungers for pools and beach that’s why we’re there!!! Once again address management, just to get run around , attitude and no results!!! No background music and no entertainment also! No money exchange at front desk either. Food was good, that’s it. Very disceiving advertising and pictures on their site that clearly show loungers and tiki huts that don’t exist. Overall horrible experience.

  Jan 22, 2026
• 

  Hard working staff

  I have mixed feelings about this resort. There are definitely pros & cons. PROS Beautiful white sand. Friendly staff Great service Very clean Beach beds are very comfortable Pool chairs are great Clean beach towels always available CONS Food is very repetitive There are no beach lounge chairs at beach No entertainment Hotel is lacking sitting areas Front lobby had a very pungent floral fragrance that is unbearable Beach area is beautiful but street area surrounding hotel is run down and sketchy 11 PM it’s lights out at the resort.. no food or beverages available. No sunwing/WestJet rep anywhere to be found? If you have really high standards, this is definitely not the place for you, however if you’re looking for a cost efficient / clean / quiet resort, this is the place for you!

  Jan 21, 2026
• 

  Bring a chair and earplugs

  The facilities and the food are a standard three star hotel. As with most hotels in Mexico, the staff makes it better. There are not nearly enough chairs for the amount of people at the resort and there are no loungers at all on the beach. This is very strange as all the people just lay on their towels in the sand. All the rooms on the road side are extremely loud all night long as the road is very busy and they’re on a lot of loud motorcycles. During our week stay we heard nonstop complaints from all the other guests. I would not let her on this hotel unless it was extremely cheap.

  Jan 11, 2026