Resort Details
- Various Lounges/BarsPalenque Lobby Bar: Exotic cocktails in a musical atmosphere.
Las Palmas Bar: Tropical cocktails and snacks at pool side. - Various Restaurants
La Fuentes - Facing the Caribbean Sea, offers buffet for breakfast, lunch and dinner service. International cuisine.
Albatros Restaurant and Bar - Beachfront restaurant and bar offer a la carte lunch and dinner service. International cuisine
Don Roberto´s Bar & Pizza - Open from 10:00 am – to 6:00 am with homemade Pizzas
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Children welcome
- COVID test onsite
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Children welcome
- COVID test onsite
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Internet Access
- Coordination of the wedding events. Different prices are applied.
† Fees may apply
- Bike rental †
- Direct access to a beach
- Fitness center on-site
- Kayaking †
- PoolThere are 2 pools on site. Our main swimming pool has a bar and is located at the heart of the Hotel between the la Fuente Restaurant.
Our caribbean pool overlooks the Caribbean Sea and it is the choice of guests who want to feel the ocean breeze and sun in a quiet atmosphere. This Property has Swim up Bars. - Volleyball †
Beach Volleyball
- Golf †Golf Course located within 5 Miles of Property.
- Other Local AttractionsFlamingo Cancun Resort within walking distance to the principal shopping malls, discos and restaurants. "An excellent location to take advantage of all the activities available in Cancun.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6629 reviews
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Jan 15, 2025Definitely would come back and recommend it to friends and family. A great getaway and great price. The food was good.
It was a very nice room and great view on the balcony. The staff was super nice and interactive. It was nice to walk straight onto the beach right near the bar. A really nice getaway that was affordable. The food was good and the rooms were very clean.
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Jan 15, 2025
Great
I like the resort, the food is good and the bartenders are great. Nice beach access and lots of chairs on the beach with umbrellas. Rooms are big and have a lot of space to place personal items. Beds are comfy, as well as the pillows. I really enjoyed my time here and would recommend to others! Also gave us a free bottle of champagne our first night!!!!
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Jan 11, 2025
Exelent
Roel! room service is exelent he's very friendly. If I ask something he's give me answer and politely, friendly . Anyway everyone is very friendly and helpful and perfect service. I love so much here. This is a first time in Cancun.... In Mexico❤️❤️
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Jan 09, 2025Terrible,horrible
Terrible" horrible, pls check the reviews before booking this hotel we didn't and our vacation was ruined because of that NO WIFI AT ROOM, POOL OR LOBY, NO WIFI AT THIS HOTEL.. The room is full of mold, everything inside get humidity, the smell is so strong, that heat you up when you open the door, they don't clean bathrooms properly, no towels in the rooms ,if you want to ask for it you have to walk to the front desk because the phone doesn't work at room.Staff is rude, especially in breakfast at LA Fuente. sparkling wine, is not included !!! JUST WANT TO THANKS VICTOR FROM ALBATROS , THE BARTENDER OF EL PALENQUE AND VICKY FROM PIZZA PLA CE, THey are the best of this hotel.
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Jan 08, 2025
My stay was perfect!
From day 1 to day 14 the Lobby, Pool and Don Roberto bar staff: Christian, Carlos, Joshua, Rogello, Victoria, Juan and Justin was incredibly friendly and attentive! I was completely impressed with their professionalism and customer service. Thank you guys for creating such a wonderful atmosphere, hospitality and memorable stay!
- AdvisoryFrom now on, the front desk staff will request at the check-in a deposit for the amount of $100 USD or its equivalent in Mexican pesos per room, per stay for services with extra cost that the client may request, or as a guarantee for damages to furniture, facilities, etc. If not required, this deposit will be returned 100% on the check-out day.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $6.50 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.In an effort to protect the vacation and tranquility of our adult clients, we are not accepting students, spring-summer breakers or unaccompanied young people.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed