Flamingo Cancun Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7290 reviews

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  cobro indebido de US$ 125

  I was unfairly charged US$125 for allegedly smoking in my room, which I categorically deny. The security guard who checked the situation reported smelling an odor on the balcony, not inside the room. Despite this, an employee named Israel pressured me to pay, threatening to call the police or cause problems if I refused. He also claimed that simply having a box in the room justified the fine, although I could not find this rule in the hotel’s written policies. His behavior was rude, intimidating, and unprofessional. I have formally requested evidence and a full refund. I strongly recommend that management investigate this incident and review its staff’s conduct.

  Oct 18, 2026
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  AVOID AT ALL COSTS

  We went last year Place was nice then the horror started. Had to eat out every day food was horrendous. Staff was rude. We was having a drink at night and they turned the lights on us. You have been warned. Go to the Riu cancun instead.

  Oct 16, 2026
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  Stay far away from this resort

  Please if you are black do NOT stay here!! It’s not safe for you! This place has every bit of racism going on, they will talk about you in Spanish and think you don’t know. The food is awful, they will steal your good items, they do not stock up on towels, and terrible customer service.THIS STAY IS THE ABSOLUTE WORST STAY IVE EVER HAD

  Sep 01, 2026
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  Cancelled our booking, then put us in a room with black mould

  We arrived at the Flamingo Cancún Resort after an exhausting delayed journey — already a day and a half behind schedule due to a cancelled flight — only to be told at the front desk that our booking had been cancelled entirely, despite having a confirmed reservation made months in advance through a package holiday provider. Rather than honouring the booking or proactively resolving it, we were placed for a single night in what was described as a "sister property," which was not comparable to what we'd booked and paid for. The room condition was genuinely poor — the mattress was in an unacceptable state, and there was visible black mould in the room, which is not something you expect to be dealing with at any point on a family holiday, let alone as the "solution" offered after a resort cancels your confirmed booking. After that one night, we were left to source and pay for a different hotel entirely ourselves, with no meaningful help from the resort to fix the situation they had caused. To add to the frustration, we later paid directly for an additional night at the Flamingo in an attempt to salvage part of the original booking — and even that separately paid night wasn't properly honoured. For a resort that had already cancelled a confirmed reservation on arrival, failing to deliver on a night we'd paid for on the spot was a genuinely poor way to handle an already difficult situation. After a booking failure of this scale, on arrival, with a family in tow, I wouldn't trust this property to hold a reservation and would not stay here again.

  Aug 03, 2026
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  Better than expected!

  Reviews showed 3.5-4 stars. We have always stayed in 5 star bigger resorts, took a chance with Flamingo, and to our surprise… much better. We will definitely be back! Rooms are a little dated, but you only sleepin there. Food was tasty, grounds kept very clean, staff super friendly, and happy to serve you.

  Aug 01, 2026