Flamingo Cancun Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7243 reviews

• 

  Highly recommend

  We had a great time at Flamingo, Cancun. I am glad I did not read these reviews before going. Some of the very negative reviews have no ground. Not sure what people were looking for and why they went there. This is one of the last reasonable priced locations in what I see over-expensive Cancun strip these days (for sure was not the case 5 years ago). This hotel is a small tropical island in the vast sea of intimidating concrete in Cancun hotel zone. The hotel is small, old, and as such, the rooms are ok - dated. But also, it has only five stories for what I assume is the “newer” part, where the older, probably original hotel from early Cancun days, has just 3-4 stories with a nice architecture representing ancient Mayan temple. It is right on the beach separated by a small palm trees “forest”. Everything is within reach: the beach, the rooms, the inner pool, the outer pool, the buffet, the pizza bar next to the outer pool. It offers this great terrasse that is on the second floor when looking from the beach. The hotel has some 80 cabanas throughout the property. We spent the time on the cabanas by the pool. The hotel indeed has very few beach chairs, maybe 20 and similarly around the inner pool. The entire first floor looking at the sea has the rooms open to their own pool or the terrasse with their own beach beds and their own shade. If you are with small children, they have this cute kid’s area. Again, all in the same place. You can spent time on the cabana above the kid’s club and keep an eye on your little one. The beach is amazing, fine sand, wide clean from rocks beach. The water was very clean, no rocks in the water either. The beach seems to have been awarded Blue Flag. The workers kept cleaning the hotel all the time. There is this snack/burger part with few tables. Every morning the area was soap washed. They constantly wash and paint. On the time of departure, as our flight was late I saw our room, the floor being washed with soap. Checkout is at noon. They allowed us to keep our bracelets till 4pm, so we could eat without any problem. The food question. This is a small hotel, so the buffet is small and this means smaller food tables, less offerings. But there is enough food: salads, fruits and the main dishes. There offer two soups and plenty of desserts. The main dishes have some variety as every day there is a different theme. There were some pork skewers one day, fried rice with chicken another day. I think there is sufficient food without the four kinds of pastas, four kind of pizzas and no, there is no Sushi bar.. Again, small place. Thy do have fish and for the seafood lovers they have mussels and shrimps. Now, the a-la-cart restaurant, Albatross.. the food in this placer was absolutely amazing. They offer a lunch menu and a diner menu. They also have buffet for breakfast. The chef deserves applause as everything we tried was absolutely delicious: seafood soup, squid tentacles, steak, burger, etc.. We ate mostly at this place. Few times we had to wait a bit, but it is all worth it. It has this small terrace with own shade and also under the palm trees and right at the beach facing the sea. Well done, Flamingo. On top, during our one week stay, they once offered delicious paella by the pool, and another time, a salad bar: guacamole, shrimps and mussels. They offer burgers by the pool, small sitting area in the afternoon. And there is the pizza on the terrasse of the outer pool. In the evening, the pool bar offers tacos. You can eat from 7 a.m. in the morning till 11 p.m. Also, in the restaurants you can order cappuccino, what was also nice touch. The rooms have mini fridge with two cans of beer, three pops and two water bottles that they restock every day. On every floor there is water station and ice machine. Small hotel, no entertainment team. But we did have a Mexican night and another time a Mayan show. And one night they had Casino with funny money. Location is great. We walked one way ten minutes to La Isla mall. We purchased combo ticket: aquarium + Cancun wheel for 25 $USD. We also walked the other way, 2 km, to Coco Bongo area with some shops and souvenirs and large groceries store. Airport transfer took us less then 20 min with no stops. We have been to over 20 similar resorts in the past 25 years and this is towards to top in our own experience for relaxation and conditions. This place is perfect for 2-3 families. If you are looking for luxury and party, the hotel is not it. For those who decide to book the hotel, do pay the extra money and get an ocean view room. To the hotel management: - The beds have four pillows, but they are all very thick. Consider providing two thinner pillows for better comfort - The WiFI not being everywhere is not normal for the time we live in - And those rooms towards the main road, you should try replacing the windows. Not sure how the other hotels deal with the noise from the street, but newer windows should help. Too many motorcycles, old tracks and busses and driving higher than allowed speed.

  Feb 05, 2026
• 

  First time in Mexico

  We stayed at the Flamingo Hotel and, honestly, we were a bit nervous going in after reading the reviews (you know… the good, the bad, and the dramatic 😅). But we absolutely loved it. The service was amazing. The staff works incredibly hard—always cleaning, always smiling, always moving. Our room was spotless, and our fridge was never without beer and water. The location is great. We could walk everywhere, the mall is about a 10-minute walk, and there’s a bus stop right in front of the hotel. The only downside is that it’s on the main drag, so at night you might hear traffic or the occasional Fast & Furious moment—but honestly, that’s city life. The food was great. We rotated between the buffet, à la carte options, and the amazing homemade pizza (which deserves its own shoutout 🍕). We did have a small booking mix-up and were given the wrong room at first. When we went to the front desk to ask if a room change was possible (for another reason), they immediately caught the mistake and upgraded us to an ocean-view room. Moral of the story: be nice—it really does go a long way. This is not a 5-star resort—so don’t expect kisses on your feet or 12 restaurants. It’s a smaller resort, but they truly go above and beyond to make guests happy. Beautiful beach, good food, Wi-Fi in the room without paying extra, and genuinely kind staff. This was a great first experience for us. We’re super happy with our stay and our vacation. Thank you, Flamingo team 🦩 From two happy Canadian travelers 🇨🇦

  Feb 01, 2026
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  Not good stay somewhere else

  Location is great easy to get around bus in front of resort (12 pesos each way ) atmosphere is boring no entertainment staff no music only elevator music playing rooms are basic and out of date need upgrades value font waste your money stay somewhere else cleanliness is poor Noise level is good has long you don’t have a room facing the street then very loud service there is no service to be had amenities no amenities to be had

  Jan 25, 2026
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  Cold food , only 8 beach lounge chairs

  Check in we were given a room for couples trip with 2 double beds and a noisy street view bring ear plugs if you want to get any sleep The next day we upgraded to ocean front with swim out room of course for a cost Beautiful room with king bed (room # 225 ) Pictures are view from room Gorgeous beach BUT only 8 beach lounge chairs for those sun lovers Gotta be up to reserve cabanas and lounge chairs by 7:30 AM Zero daily or nightly entertainment no music or anything Food selection at the 2 restaurants was very little and cold same stuff served every day We spoke with a lot of people on the resort and food was everyone’s biggest complaint Not all inclusive coffee shop charges for coffee and is expensive (star bucks ) No place to exchange money Bartenders not very friendly with long wait times for drinks No drink menus available No pool or beach service Bars close at 11 WIFI pretty slow Watch out for time share people on the resort pestering Save yourself a bad experience and go elsewhere

  Jan 24, 2026
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  HORRIBLE

  We travelled with another couple January 12-19/2026. We never do this, but need to warn people who are thinking about booking this resort. First our bus drops us off on the side of busy road because we find out it doesn’t fit up the narrow ramp, so here we are dragging our luggage up this steep ramp, with no help from any staff , in fact we had to help an elderly couple too! Get to front desk, our friends go to the bar to get us a beverage to find out the bars in the entire resort all close at 11pm!! Including any food( no late night food available) We immediately ask to see a manager, none on duty till morning they said. So we get our room that we upgraded prior to trip which was a deluxe walk out to pool, only to find we walked out to patio area, no water( pool) directly off our room as advertised, next our door lock sticks and doesn’t lock, shower spout spraying water everywhere, the patio doors don’t lock easily, you have to constantly jiggle the handle to get it to lock, the handles on our bathroom door just fall off and finally the ultimate….by Wednesday a leak from the ceiling is constantly dripping over the toilet seat. So we got there Monday night , Tuesday went to desk to complain to manager to come across an individual claiming to be assistant manager with “attitude “ tells us we cannot change rooms because they were booked and if we wanted we would have to downgrade our room! Took them till Wednesday to fix lock door issue (3 attempts) , we didn’t even bother with the leaky ceiling because we were so upset with the horrible service. Now our friends room (standard room) that faces major roadway super loud from vehicles and motorcycles. Now the pools, 2 only, one with NO loungers the other with maybe 9 or 10 ! Now the beach, the beach itself was beautiful, but once again NO Loungers! Just cabanas! what resort has little to no loungers for pools and beach that’s why we’re there!!! Once again address management, just to get run around , attitude and no results!!! No background music and no entertainment also! No money exchange at front desk either. Food was good, that’s it. Very disceiving advertising and pictures on their site that clearly show loungers and tiki huts that don’t exist. Overall horrible experience.

  Jan 22, 2026