Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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DISGUSTING
DO NOT BOOK. This resort is an example of being lazy. There is ZERO attempt to provide quality. The rooms were DIRTY. The food was disgusting. They do nothing to manage the sargassum (seaweed) or mosquitos that are popular this time of year. Many other resorts will spray for mosquitos and put up barriers to catch the seaweed along with have employees clean up the beach. At generations the beach was so covered with layers of seaweed that the entire resort STUNK of it. Stray cats roaming around. Unfriendly and rude staff. Spend your money elsewhere.
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Unfortunate Experience!
I’ve never had a more frustrating experience at an all inclusive. While walking to our room, we meet the concierge Tony right near the elevators to our rooms. Tony asks about our interest in the Aqua Nick park and if we could take a “90 minute” presentation (it was much longer) we would get a lot of benefits and a tour of the aqua Nick park and associated property. Unfortunately we had a terrible experience! The day of our “experience”, he joins us on the golf cart to enter the park. He takes us to breakfast at the restaurant. After, then he drags us into his sales office and says his staff we’ll take it from here. We place our bags and wait.. Short presentation, to gauge interest and then left in limbo. And we wait… and wait… and wait…. And there goes our entire day, more waiting in the office rather than the water park… 2pm rolls around we finally get some movement (since 9Am). A presentation in which we have zero interest in. At this point, since 9:00AM, we have had no food, none of the experiences that Tony promised (private slime, lunch @nick bistro (it’s 2pm), and a hungry baby… We never even received a lunch!!! Tony promised a lunch… didn’t happen! Tony promised a private slime.. didn’t happen Tony promised lunch at nick bistro… didn’t happen Tony promised seeing the pineapple penthouse… never happened . We even voiced our concerns with him the next day in person! He claimed to have an answer for our disappointment via text. He had no answer, unsurprisingly, for our lackluster experience. This in my opinion was all untrue(would prefer to use a different word). Tony is the worst and ruined our experience here! He single handedly ruined my trip given how short we stayed. This was supposed to be the highlight of our stay and instead it was anything but!
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Highly recommended
We had a great experience. We loved our time. We truly appreciated our personal butlers, Luna and Diego. They made our experience very personal and sweet. We can’t wait to go back!
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Excellent all around, will be back again!
We went to Generations in February and July of this year and our experiences were awesome! Beautiful setting, excellent service, and a great time had by all. Our butler service from Luiz, Gerardo, and Israel was top notch (my kids especially love Luiz and were excited to see him again on our 2nd trip). Relaxing massages, quality meals, hours of pool and beach time... just wonderful all around. Friends and family who traveled with us agree. We've already booked another trip back!
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Excellent service, and great room
The service at Generations was wonderful. I would like to thank my butlers Luna, Diego, and Ervin. They were very responsive, and wonderful to talk to. If one wasn’t available, they told me who would take care of my request. The rooms were well maintained, and I appreciate the evening turn down service. The rooms all have shared pools per wing which was a great way to relax. The resort was very kid friendly with plenty for them the enjoy. It is really not for a quiet adult relaxation due to the number of families, but the private (ish) pool does compensate, and access to the El Dorado adults only pools. You also have access to the El Dorado restaurants next door, but that is adult only. I would do this resort again with my grandkids, nieces and nephews.