Generations Riviera Maya is Mexico’s premier All Suites, All Ocean Front, Family Resort where couples, wedding parties and families savor a Experience, a vacation that fosters togetherness. This hotel with 162 suites, winner of the prestigious AAA Four Diamond Award and Winner of The Magellan Gold and Silver Award 2014, by Travel Weekly, stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. The Hotel is located just steps away from El Dorado Casitas Royale, in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. 25 minutes south of Cancun International Airport, 20 minutes north of Playa del Carmen, just 10 minutes away from Mayakoba championship golf course, 25 minutes away from the Playacar Golf Club, 5 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun. All guests (18 years and over) are welcome to use the facilities at the Adults Only El Dorado Casitas Royale and El Dorado Royale
BALLROOM / GENERATIONS RIVIERA MAYA:
Whether you celebrate a yearly family reunion, wedding or friend’s getaway, we adept accommodating groups for any occasion working to uphold our culinary mastery and personalized service. There is wide area at the Ballroom at Generations Rivera Maya for 160 people as classroom set up or 200 people for a gala dinner transforming a group gathering in to unforgettable memories.
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6287 reviews
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Dec 10, 2024Boring, too laidback. Service, especially at restaurants, not very good.
We were attending a wedding. This resort is so boring, not too many activities in the evening especially. The service was terrible. You order room service, and they take forever (1-2 hours). When the food comes in (we ordered Pizza one night), it was lukewarm. In the restaurants (Palms) food came almost an hour after we ordered. The soup was cold. Coffee in the evening at one of the restaurants took 45 minutes, and then they had to go and get cream and sugar, but did not get the spoon or anything to stir the coffee. Totally laid back atmosphere (in a very negative way), no hurry in attending to customers in restaurants. The actual food in the resort restaurants were okay, nothing great. The staff and everyone working for the resort were friendly. The Chef's Market restaurant had some really great staff (Eduardo, Eddie, Elena), who went over and beyond to help while eating there. But overall, pretty disappointing with the services at the resort. And oh, not their fault, but the weather in December is too cold to swim in the ocean by the beach. Even the many swimming pools were pretty cold.
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Dec 02, 2024Lots of screaming kids
I visited Generations shortly after it opened around 10 years ago. My memories of the resort were excellent with top shelf alcohol and exceptional food and service highlighting my previous visit. Things have changed...the resort is beginning to show it's age with poor upkeep and a lack of workmanship with what has been done. Coupled with screaming kids, and and oceanfront that is absolutely littered with the ugliest concrete triangles, it all adds up to a very average experience. After being transferred from the airport by Lomas transport (waited in the van for about 30 mins before leaving airport, grrrr) checkin was quick. Upon arrival, no cool towel, no champagne; just completely lacking the extremely high end feel of when I had previously visited. It's important to note that this used to be a Karisma resort which is no longer the case and it shows. In those days you could pre arrange your preferences from pillows, to linens to scents used in your room. That's all gone as well now. The guest rooms are large and somewhat contemporary but a lot of the wood work has warped and generally deteriorated over time. Little things like towel racks need adjustment, bottom of doors disintegrating, dirty grout in shower, water marks everywhere, mirrors not clean, chrome not shiny .... just overall nowhere near 5 stars. I've stayed in many high end resorts and hotels and know the difference. The TV (2 in my king suite) dangled treacherously from the wall mount and offer a very average selection of channels in stunning STANDARD definition....wow. The one upside is that the rain shower is very good. If the phone rang, I would have to answer it in the bathroom, lol. The desktop set, was constantly updating and acquiring IP address. Speaking of IP addresses, there was no internet connectivity for over a day. When everything is done with the app that's a problem, from concierge, to reservations, requests etc. The first room I was given was on floor one, building 20. I had reserved an Oceanfront View, Swimout. It should be called a Palm Tree View...there was no sign of the ocean anywhere. Needless to say I insisted on being moved...My next room was on the 3rd floor which had a nice view of the Ocean this time. For my entire week's stay there was no possibility for siesta in the afternoon as the guests above me saw fit to allow their children to use the room as a gym; the noise coming from above was unbearable. I ended up spending very little time in my room due to this. The noise emanating from these extremely rude and inconsiderate people ended at around 11 pm EVERY day of my stay. Thankfully guests staying at Generations can enjoy ElDorado Casitas and ElDorado Royale. This is where I spent the majority of my time. Should be noted there are several weddings or events each night. On one morning I was greeted by the most assaulting cacophony of a parade touring the property as it's their custom to do so; in my opinion when you have guests paying thousands of dollars to stay this sort of custom should probably be policed by the hotel to be considerate of all the guests' experience. 9AM is a little early for an obnoxious DJ screaming into the mic over blaring music as a group of 100 plus people are screaming at the top of their lungs, parading alongside guestrooms first thing in the morning. Meals and food ranged from very good to below average. D'Italia, Fuentes (extra cost) and Jade was very good while La Isla, Kicks and other more casual choices were well below average. Even Jade had me sitting there for over 15 mins prior to even filling a water glass let alone taking a drink order. Poolside service was brutal (ElDorado Royale side). Very unfriendly lady serving the entire pool area single handedly so it's understandable why her attitude was sour. After a couple of tries with her, and waiting 30 mins to have her serve others but forget about me, I opted to visit the swimup bar where all the bartenders were tremendous; it should be noted I did reward them accordingly in the form of tips. For the remainder of the trip the bartenders got all my tip money. Bellinis was very quiet with not much atmosphere. The Lobby Bar had an exceptional bartender (Michael) who did a great job of mixing drinks and entertaining everyone at the bartop. The grounds throughout all the properties were very well groomed and cared for. Very beautiful property to walk around and soak up the natural beauty. Many birds, butterflies, geckos, iguanas, Agoti and the cats roam the property freely. Use the Lomas ElDorado app to communicate with your concierge, book restaurant reservations, make requests etc. Overall this is not a property that I'll be returning to. Not great value in my opinion.
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Nov 16, 2024Excelente Butlers Jose Cruz and Luiz!
We recently visited Generations and had our usual wonderful and pampered service from our butlers, Jose Cruz and Luiz. Jose was always so upbeat and was smiling no matter what. He would greet us via text each morning (since we like to sleep in!) and tell us our Bali bed was ready when we were. He was ready with his golf cart any time we needed a lift! He was cheerfully ready with any request we had, and followed through with everything. Luiz was wonderful as well. He helped us upon arrival to make preliminary dinner reservations and was always able to make last minute changes when we decided on alternate plans, no matter how impossible the request seemed. He helped to make sure we used our benefits to the fullest and was always ready to take us all over with the golf cart. We enjoyed conversing with both of our butlers and sharing our stories. We were amazed at the excellent English skills they both possessed. Thanks a million to you, Jose and Luiz!! Hope to see you again very soon!
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Nov 16, 2024
Ask for Luiz and Israel
Best place hands down...Luiz and Israel went beyond to help us on anything. Someone in our large group had gotten an ear infection we askd about pharmacy at resort but they were closed. Luis and Israel left resort to find a local pharmacy for us. Like they went way beyond to help us. Best all around
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Nov 14, 2024
Just okay for our family...
My family of 4 has been traveling down to the Rivera Maya for the past 10 years. Every year we have stayed at a different resort as we haven’t found the “perfect” one for us yet. This resort left us with mixed feelings that I’ve broken down below: Service – 5/5 What makes this resort not get a lower rate is the service. We had a personal concierge assistant during our stay, Israel E., who was amazing! He organized dinners, excursions, birthday decorations for my son and was always ready to answer any questions we had. He sole handedly made our stay fabulous! We also experienced good service at the restaurants and bar, never waiting long. Food/Drinks – 3/5 I consider myself a realist and don’t expect to have Michelin star dining at an all-inclusive. For the price point of this resort, I would say the food is just average. The breakfast buffet was always the same but inconsistent on quality. Sometimes the food was hot and sometimes it looked like it had been sitting out for a long time. Often times the stations (omelet, crepes, Mexican) didn’t have employees working so they were empty. Lunch and dinner were again just okay. Be prepared for long waits on room service. I would have liked to see more fresh fish and grilled options vs. fried food. Our favorite restaurant was Haab which was Indian. The drinks were also inconsistent. For example, I ordered a mojito at the pool bar 3 times and each time it was made different (once correctly, the second time just lemonade with rum and the third time it was margarita mix with rum). I ordered a Singapore Sling at the Sling bar and the bartender had no idea what that was even though the bar is named after it. Rooms – 3/5 We had a one bedroom ocean view. The room had an incredible view of the ocean, comfortable beds and we loved the sliding door that separated the living area from the bedroom to separate where the kids slept from us. That being said, the rooms need some major TLC. The dresser cabinets wouldn’t close and were ready to come off their hinges. The fridge wasn’t level and would shake anytime the motor turned on and the bathtub fixtures would literally fall off when we tried to turn them. The hotel sent a maintenance guy up and he just said, “be careful when you turn the knobs”. Pool/Beach – 2/5 I loved the Bali beds on the beach, however you will have a hard time swimming in the beach due to the concrete structures sticking out that many others have mentioned. The resort also needs to do a better job of cleaning the pool. First thing in the morning the pool is clear and clean. By midafternoon, the pool was murky with trash floating all around. It really grossed us out. I’ve been to a lot of different resorts and never seen this before. Kids activities – 2/5 We have a 9 and 10 year old that this review is based on. The reason this is not a 1/5 is because of the more inclusive option of going to the Nickelodeon waterpark. The kids absolutely love this park. The activity team also had daily activities by the pool which were all kid friendly. The kids club needs a complete revamp. One of the reasons we love all-inclusive resorts is that we can spend quality time as a family but also have the option to have date nights and/or time without the kids. 95% of the resorts we’ve visited, our kids love the kids club. They do tons of activities with the kids such as sand castle competitions on the beach, treasure hunts around the resort, pajama parties at night, etc. At this resort, the kids are stuck downstairs in a basement like room and don’t ever leave. The toys and play area downstairs are centered around small children like 5 and younger so when my kids went to the kids club, they ended up only playing video games (when it worked) and were extremely bored. This is the first time we’ve gone to Mexico that the kids did NOT want to go to the kids club. Overall for the price point we paid for this resort, it didn’t meet our expectations. For a similar price, we could have stayed at Paradisus or Moon Palace both of which surpass this resort.