Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6411 reviews
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Nov 19, 2025Another 10/10 stay
Just came back from yet another incredible week at Generations. We had a couples only trip so we were able to venture into the adults only side as well. This review covers all 3 sides of the resort. While the weather was a bit cooler and wetter than we expected, we were still far from disappointed. We have been coming to this resort as well as the casitas and Royale for 11 years. What amazes us the most is the loyal staff. Some have been here 23years like Adal at the Martini bar who if you check in to the Royale side will great you with a smile and a beverage and maybe a story or two. The food is consistently 5 star. Our best meals included Fuentes which is a culinary treat to say the least. The mashed potatoes were so delicious I think they were laced with heaven. Thank you as always to Eduardo the Somalier and Pablo who we see year after year providing a unique, consistent and quality show. We did the chefs table at D’Italia which was the best meal we have ever had in our 11 years of coming here and that is saying a lot. Wow! It would cost hundreds and hundreds of dollars for that meal at home. The wine pairing delivered by the house Somolier Fabiola was extraordinary! The best part was our server Rodrigo who was incredibly professional, kind, sweet and an all around excellent server 10/10! Every morning we got to smell, hear and feel the sea while enjoying breakfast at Palms. I wish I could have breakfast here everyday for the rest of my life. We were greeted daily by the biggest smile ever from Isreal. He is so genuine and kind and his presence just makes you feel calm and welcomed. Gracias Isreal We were able to enjoy two spa days, one at Generations and one at Casitas. Both were amazing. Generations is smaller but they have packages for children which is lovely. Thank you so much to Samuel and Stefanie at Casitas spa. We felt like jello after that. What we love about Generations is that most rooms are swim up, even on the upper levels. We were able to swim in virtually a private pool over looking the ocean every day. Yes there are children but as a couple this did not bother us at all. The kids around were having fun and it was nice to see the families really enjoying themselves. It did not feel overcrowded at any point. What impresses me about ElDorado is the continuous upkeep. The workers work continuously on keeping the resort looking beautiful. Every day they are out there cleaning, fixing, upgrading, maintaining. It is not bothersome at all. It shows how much this resort invests in its infrastructure. It looks beautiful all the time. Our favourite restaurants are always Palms, Kampai, D’Italia, Fuentes and wine kitchen. We had one disappointing experience at Jade but that was one chef and one server and really a one off I think. As members we get some perks which included two of the most incredible butlers ever! We were so lucky to have Ana for a second year and she is the best of the best. Truly. She is so good at what she does. Every time I see her I just want to give her the biggest hug and chat about everything. Her sidekick Gerardo was always available to help and had the sweetest demeanor. He helped us get change for our pesos which was during this time very difficult. I guess they are having some issues with the bank that provide smaller bills. So come prepared with smaller bills in either pesos or USD. We went to a few shows, but on the Dorado side. We have been to generations shows and they are good for kids. The shows we loved the most at Dorado were Burlesque, Dream show and karaoke. They did have karaoke at Generations which was fun for the kids that came out :) Huge hello and thank you to Araceli who has worked here for years and is loved by everyone. She is a tiny, tough and efficient worker who will bring your drink order in a flash. Love her! Thank you to Emiliano ( Emi) casitas concierge who we see every year and who holds a special place in our hearts. He always finds time to come see us for the best chats. As members we were able to enjoy wine and painting, wine and chocolate and mixology! These perks never get old to us, we love them so much. There is so much more to say and share but this review is long enough already. In the end, we keep coming back here because it truly is something special for families and couples alike. If you can go, go! It’s a Gem.
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Sep 29, 2025DISGUSTING
DO NOT BOOK. This resort is an example of being lazy. There is ZERO attempt to provide quality. The rooms were DIRTY. The food was disgusting. They do nothing to manage the sargassum (seaweed) or mosquitos that are popular this time of year. Many other resorts will spray for mosquitos and put up barriers to catch the seaweed along with have employees clean up the beach. At generations the beach was so covered with layers of seaweed that the entire resort STUNK of it. Stray cats roaming around. Unfriendly and rude staff. Spend your money elsewhere.
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Sep 15, 2025
Unfortunate Experience!
I’ve never had a more frustrating experience at an all inclusive. While walking to our room, we meet the concierge Tony right near the elevators to our rooms. Tony asks about our interest in the Aqua Nick park and if we could take a “90 minute” presentation (it was much longer) we would get a lot of benefits and a tour of the aqua Nick park and associated property. Unfortunately we had a terrible experience! The day of our “experience”, he joins us on the golf cart to enter the park. He takes us to breakfast at the restaurant. After, then he drags us into his sales office and says his staff we’ll take it from here. We place our bags and wait.. Short presentation, to gauge interest and then left in limbo. And we wait… and wait… and wait…. And there goes our entire day, more waiting in the office rather than the water park… 2pm rolls around we finally get some movement (since 9Am). A presentation in which we have zero interest in. At this point, since 9:00AM, we have had no food, none of the experiences that Tony promised (private slime, lunch @nick bistro (it’s 2pm), and a hungry baby… We never even received a lunch!!! Tony promised a lunch… didn’t happen! Tony promised a private slime.. didn’t happen Tony promised lunch at nick bistro… didn’t happen Tony promised seeing the pineapple penthouse… never happened . We even voiced our concerns with him the next day in person! He claimed to have an answer for our disappointment via text. He had no answer, unsurprisingly, for our lackluster experience. This in my opinion was all untrue(would prefer to use a different word). Tony is the worst and ruined our experience here! He single handedly ruined my trip given how short we stayed. This was supposed to be the highlight of our stay and instead it was anything but!
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Sep 11, 2025
Highly recommended
We had a great experience. We loved our time. We truly appreciated our personal butlers, Luna and Diego. They made our experience very personal and sweet. We can’t wait to go back!
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Aug 03, 2025
Excellent all around, will be back again!
We went to Generations in February and July of this year and our experiences were awesome! Beautiful setting, excellent service, and a great time had by all. Our butler service from Luiz, Gerardo, and Israel was top notch (my kids especially love Luiz and were excited to see him again on our 2nd trip). Relaxing massages, quality meals, hours of pool and beach time... just wonderful all around. Friends and family who traveled with us agree. We've already booked another trip back!