Generations Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6362 reviews

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  Amazing for Family

  Hola! We came to generations for a first time with our whole family. The girls absolutely loved it every day and our butlers, Pablo and Jose were absolutely amazing! 🤩 they were always available when needed and so kind. When we went to Chefs market, Eloise was so sweet and kind. This whole trip was memorable for the whole family and extremely grateful! ☺️

  Jul 09, 2025
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  Great Family reunion

  We had a wonderful experience, the 3 ladies that helped me check in at the Exotic members desk with the Family reunion group of 10 rooms were magical. 1 of the 10 rooms had passport issues and did not arrive. There was an issue with the type of rooms we had booked. I was told many times on the phone with reservations that we had a block of 10 rooms, 5 presidential with my benefits and 5 non presidential without benefits, The 10 rooms were to have a privacy slide between the king bed and the sofa. Glad we came 1 day before the rest of the family to find out the rooms did not have any privacy sliding doors The ladies went to work with a manager on duty and magically upgraded us to 1 bedroom suites. We were given to Pablo and Geraldo the butlers who also created magic for the whole group. My only negative was that Generations really does not have any swimming area in the ocean or lagoon.

  Jul 06, 2025
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  Vacation bliss

  We just returned from a relaxing weeklongstay at Generations resort Riviera Maya. My two kids and I stayed in a swim up suite, kept neat and clean by Elizabeth. We loved waking up to the swaying palm trees, and dipping into the pool with a perfect temperature. The staff were very welcoming. Our Butlers José Luis and Imelda went above and beyond to make us feel at home. In the morning, everyone who served us at the Market buffet impressed us with their attentive service. They would even remember a drink preference the following day. We also loved seeing Israel at Palms, who took every opportunity to make us feel comfortable. The chef at Palms also did a wonderful job. Another chef and team that really stood out was Marco, Julio and Bradio who made and served the chef’s table at the wine bar. This was such an amazing meal that we can’t stop thinking about with each course carefully crafted. Irene and Nancy at the spa, treated my brother and I to incredibly relaxing massages and nail treatments. It was the staff that made this trip extra memorable. We look forward to going back one day!

  Jul 04, 2025
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  Great family resort, even for those with preteens/teens!

  Beautiful resort. Great excursions offered with the more inclusive package. Food was great. Employees were kind and friendly! We had the BEST butlers, Luna and Eddie! They were amazing and made everything so easy! We plan to go again!

  Jul 03, 2025
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  The vacation we didn’t know we needed ❤️

  We just returned from an amazing week at the Generations Riviera Maya. Although there were some minor things that occurred it was outdone by the amazing people that run this beautiful resort. My husband, 10 yearold daughter and I booked a very last minute trip and got a great deal for a one bedroom swimout room. Likely reason for the good deal was the unfortunate sargassum problem that the resort worked tirelessly on from morning until night. At times you do experience some seaweed smell but it was not often and didn’t take away from the gorgeous resort. My husband and I in addition to the Generations also had full access at all times to the El dorado Royal and El dorado Royal Casitas, There was a very long boardwalk along the water tying together the 3 resorts. Children were only allowed at generations however. My husband and I love playing pickleball and they have 3 new courts which we took full advantage of almost every day. Part of our stay for one week was 2 visits to the Aqua Nick water park which you reserve with the hotel and the shuttle takes you. All food and drinks and included at the Aqua Nick too. It was lots of fun for all. Another excursion that was included though we did not have time was a katamaran outing at Maroma beach but we heard from others that it was great as long as it was a good weather day. Our daughter absolutely loved the kids club and could not get enough of it. She adored all the girls and we are so grateful to Daniela, Ingrit and Wendy ❤️ Restaurants were wonderful and food was very good. Our favourite lunch place was the Palms. They had a delicious aguachile and a charming waiter named Alex. We didn’t get a chance to try all the restaurants but I am sure there were more good things to eat. One thing the Generations was missing was a lobby area to hang out and a coffee shop. I ventured over to el dorado in the morning on my morning walk but others who would just want a coffee would have to go into the buffet. Due to the sargassum mentioned we could not swim in the ocean but there was no need on our part as we had our swimout from our balcony that we used every day. Over at the el dorado they also had a large salt water pool. Our cleaning lady Reyna did a great job with our room 19371. There is a website app that you do all your reservations through and stay up to date on activities. The last few days it was not updating activities which was unfortunate as it was easy to miss awesome performances because they weren’t announced. The theatre is a bit hidden but great air conditioned building and we saw 2 performances that were really good. All in all we came back feeling like we truly had a vacation and what more can you ask for 😊

  Jul 03, 2025