Grand Naniloa Hotel Hilo, a DoubleTree by Hilton

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1863 reviews

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  Paradise Revisited

  Our 4th trip to the Hilton Double-Tree Grand Naniloa was as wonderful as our previous visits. For us it is a haven for relaxation, as we take in outstanding harbor views with vibrant nautical activity while also enjoying the twinkling night lights of downtown Hilo. The entire Front Desk was very helpful prior to and during our stay. Cindy and Sierra were particularly helpful. The entire Lounge staff are super attentive as well. Scott had us tuned in with the volcano eruption with the USGA channel on the large screen during the historic eruption of Kilauea. Sweet Rye - as always - totally anticipates guests needs. Drinks that are included as part of the resort fee have been upgraded since our last visit and it was both noticeable and appreciated. The hotel restaurant menu and food served at Ka Liikai just keeps getting better each visit. Justine, Nathan and Gavin were servers with a smile and added to the Ma-halo experience. We particularly loved the Loco Moco and Pu Pu platter. Only wished the outside tiki lights were lit every night as they had been on previous stays. It makes for nighttime magic. ma-halo

  Feb 11, 2026
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  Mixed review

  We stayed four nights in room 734. Corner junior suite with a wrap-around verandah, king bed, and a kitchen. It was clean, updated, and very nice. It also had a couch that converted to a bed and two TVs. The positives: The valet was prompt in retrieving our car. Yes, there is a $25 daily fee, but when you see the self-park option across the street, you realize it is a great bargain. The on-site restaurant is excellent. We were told there is a new chef and the restaurant has changed hands from an outside party back to Hilton. The food was plentiful and delicious, and I am very picky. Service was prompt. Prices are in line with what you would expect at a hotel restaurant. The opportunities to improve: When we arrived, we were told our room would be ready at 4 pm. It was not ready until 5 pm. Typically, an hour isn't an inconvenience, but we had been up for 15 hours by then and just wanted a shower. We did not see housekeeping again until our last day, when I got really upset. That is four days with no housekeeping. Hilton can do much better. The lack of ownership is astounding. When I asked for housekeeping, I was given excuses and almost ended up arguing. When I asked for a bellhop in advance, I was told to call right before I needed it. Is there no pre-planning or management? I do not want to hear lame excuses; I want action. Would I stay here again? Probably not. There isn't much to do in Hilo itself. The location provides for a good central base for exploring the northeast and southeast portions of the island, but airfare into Hilo is more costly than going into Kona, and it requires changing planes - at least in our case. My advice: go for the really nice room, lower your service expectations, and enjoy the location, warmth, and great restaurant.

  Feb 10, 2026
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  A disappointment 😥

  1, they charged us $1,200 for parking and for meals when we only charged 2 or 3 to the rooms when we paid most of them in cash or card. The rooms are dated and the elevators, when working, had no safety features and would try to amputee a limb.

  Feb 04, 2026
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  Avoid at All Costs – Dirty, Loud, Misleading, and Zero Customer Care

  This was hands down one of the worst hotel experiences I’ve ever had. The hotel was dirty from the start, common areas and the room itself were clearly not well maintained. For a DoubleTree by Hilton, this place is an embarrassment. (see attached pictures). The staff were rude and unhelpful, and at no point did we feel welcome. When we complained about the noise, we were basically brushed off. Speaking of noise: we were placed in a room right next to the elevator, and the constant noise made it impossible to sleep. Elevators running all night, people talking, doors slamming, you name it. We asked to change rooms and were flat-out refused, even though the issue was entirely on their end. The amenities are misleading and borderline deceptive. Their website advertises free self-parking, which is completely false. Self-parking costs $50 per day. This was not disclosed clearly and felt like a bait-and-switch. They also did NOT provide the free breakfast that is advertised. Another promise broken. Between the dirt, the noise, the dishonest amenities, and the uncaring staff, this hotel completely failed on every level. This is not what you expect from a Hilton-branded property, and frankly, it shouldn’t be allowed to represent the brand. Save your money, save your sleep, and stay literally anywhere else.

  Feb 03, 2026
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  An enchanting escape next to the glorious ocean.

  We were welcome by valet parking and led to the open air check-in-desk. The area was lovely with a large bar, and various seating areas. The resort has an old world charm. Gift shop, fitness center, outdoor dining area serves breakfast, lunch, dinner. We had dinner at a romantic table next to the pool. The view was lovely. Our room was on the 5th floor. We had an ocean view room, the valet entrance to the lobby and the vast icean was our view. The hotel does have ocean front room with balconies. It was very comfortable with bathtub, microwave, coffee maker. Our window was floor to ceiling and it doesn't open. I particularly enjoyed swimming in the pool, it was cold and small for a resort, but it was so peaceful.

  Feb 03, 2026