Resort Details

Dining
OnSite Dining
  • Hula Hulas

    Hula Hulas is a locally inspired creative-casual restaurant and bar serving breakfast, lunch and dinner. We are nestled within the Grand Naniloa Hotel in beautiful Hilo Bay, Hawaii, boasting expansive views of the reef-lined bay and surrounding island. We’ve provided the perfect setting for Hula Hulas’ “farm to fork” cuisine, warm hospitality and a vibrant bar and lounge.

    *Brunch Only offered on weekends

  • Hula Lounge Lobby Bar
    End the evening with fabulous views of Hilo Bay at our full-service bar offering fine spirits, a wide selection of wines, domestic and premium beers, and popular microbrews. Our mixologists serve up traditional island tropical drinks, signature favorites, and nightly “pupu” specials to accompany your libation. Enjoy live music by local artists every Monday and Tuesday night.
  • In-Room Dining

    There is no need to leave the comfort of your hotel room when you can have your favorite snacks, meals and deserts delivered right to your door. In-room dining is offered daily.

On-Site Amenities
  • 24-hour front desk
  • ATM/Cash machine†
  • Buffet breakfast†
  • Business center†
  • Coin operated laundry†
  • Exercise gym
  • Free high speed internet connection
  • Golf†
  • Ice machine
  • Lounges/bars†
  • 24-hour front desk
  • ATM/Cash machine†
  • Buffet breakfast†
  • Business center†
  • Coin operated laundry†
  • Exercise gym
  • Free high speed internet connection
  • Golf†
  • Ice machine
  • Lounges/bars†
  • Luggage service†
  • Meeting rooms†
  • Pool
  • Restaurant†
  • Sundry/Convenience store†
  • Valet parking†
  • Vending machines†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
    Open 24 hours.
  • Golf †
    Two rounds of 9-Hole play at the Grand Naniloa Golf Club for two guests.
  • Pool †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_3.5 1847 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Tale of Two Hotels

    Tale of two Hotels: First room was ocean view in larger tower. Small room, outdated bathroom and worst was water pipes running along inside of the room's wall that rana and clunked all night long. It was unbearable. Little sleep. Went to desk i n the morning and staff was great about it - switched rooms with an upgrade to an ocean view with balcony. Room larger, beautifully updated and NO NOISE - except for the waves! It was wonderful. Drinks at bars great, small pool, free golf (greens horrible), close to a fun downtown area. It's obvious it's an aging hotel from an infrastructure standpoint but we got it at a reasonable price. Beaches a few miles south on coast good snorkeling, lots of turtles. One very negative is hotel parking. All valet - including the dirt lot across the street. Ridiculous. we did park on the street several nights. Used valet the first night only and got charged two full days of valet. An obvious money grab.

    Dec 02, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A quick over night stay with lots of amenities to sample but o ly valet parking

    The experience was from HH program a quick fly over to view Kilauea volcano from HNL after hearing 11/25 eruption Hotel in great location quiet and presume even numbered rooms have view of bay very nice with balcony rooms simple table chairs very nice bed- king. Shower 5th floor had some slight lower pressure when room near ran water initially. Single area for elevator but 3 available not walking to the end other side of hotel no elevator. Also ice room on each floor but ice machine did not work on my floor. Walking other floors often saw carpet seems old or unraveled indicating carpet upgrades …. Reason for review is the food reasonable by hawaii standards but very tasty well presented and delicious … i /we would venture again to be on hilo side even over waikuloa kona side

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Outdated rooms with roaches

    We had a very disappointing stay at the Grand Naniloa Hotel. We found cockroaches in our 5th-floor room, and although the staff said they could spray, it was already 9 PM and we would’ve had to leave the room for several hours, so nothing could be done that night. We also requested every-other-day cleaning, but when we returned at 8 PM on the second day, the room hadn’t been cleaned at all. Someone eventually came just to swap towels and take out the trash. The hotel itself feels very outdated, with stains and worn areas in the room.

    Nov 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful grounds, great room, great staff

    We stayed four nights. We had an ocean view lanai room on the seventh floor overlooking Hilo. The grounds are magnificent. I never swam I. The pool rather enjoyed the lagoons. Sea turtles visited each morning. Food portions were big enough to share staff was friendly and extremely helpful.

    Nov 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    An fantastic vacation

    Great location, quiet hotel 🏨 and fantastic staff. A beautiful welcome from April at the front desk with her amazing Aloha spirit, she was absolutely amazing and set up the perfect stay. Aaron and Thomas at Kalihilai restaurant provided great service every time. Scott at the lobby bar does amazing on keeping the drinks moving and having a great conversation, Volcano eruption was the hot topic. We enjoyed great trips around the island 🏝️. The hotel needs some updating in many areas but the food was amazing. Until next time, thank you

    Oct 19, 2025
Hotel Advisories
  • AdvisoryThis Hotel is 50+ miles from Kona International Airport (KOA).
  • AdvisoryA mandatory $39 PLUS TAX per room per night Resort Charge is payable by hotel guest directly to hotel. Charge amount is subject to change. Daily Resort Charge will be added to the room rate and includes: Guest internet access; valet parking; Big Island Breeze daily beverage for 2; snorkel rental for 2; two rounds of 9-hole golf daily; 20% off Kapohokine Adventures Tours; local and toll-free calls.
  • AdvisoryPARKING: Valet only $25 plus tax per day. This charge will be collected directly from the guest at check in. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. Self-parking is available for reservations on the books only if booked prior to April 1, 2024
General Policy
  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • General Policies: Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information:
    Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    Resort fee inclusions:

    • Complimentary Wi-Fi 

    • 2 complimentary bottles of water per stay 

    • Two 9-hole rounds of golf per day • Two snorkel rentals per day 

    • Two drink coupons per night (island breeze cocktail, well spirit mixed, domestic beer, house wine or soft drink) 

    • Complimentary Lobby Beverage Station 10am-10pm (coffee, tea, infused water, passion orange guava) 

     • 20% Discount off Kapohokine Adventure Tours

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