Grand Naniloa Hotel Hilo, a DoubleTree by Hilton

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1889 reviews

• 

  Great location

  Service from everyone at check-in, bar, restaurant was good. Everyone was very friendly and helpful. The restaurant on property was good, nice setting with a great view. The exterior of the hotel is weathered I’ll call it. Inside in the elevators, hallways, rooms, all could use a fresh coat of paint. Scuff marks everywhere. Corners were all scrapped up. Place needs some love. The pool is a little larger than a backyard pool. We didn’t see it used very much in our 3 days. There is no beach. It is situated well on the water with great views if you want to sunbathe. The grounds were well maintained with the exception of the gravel self parking a short walk across the street where you’ll have to navigate some true craters as you enter.

  Oct 04, 2026
• 

  Great Location and View- Tired Hotel

  Hilo deserves better. Great location overlooking the bay. Lovely grounds adjacent to a derelict hotel, golf course and public park. The hotel is worn and one elevator is completely out. It was last updated in 2016 and it looks like it. IT could use a coat of paint everywhere. This is not a HILTON or Doubletree and they should rescind their branding. The staff is lovely, the hotel was clean, the food good:. The staff should receive more from the investor owner- this could be a real gem.

  Oct 03, 2026
• 

  Hilo is great, this hotel isn’t

  The Grand Naniloa is located just outside the downtown Hilo area and close to the airport. The surrounding area is a mixed bag, some lovely gardens and trees, but then also adjacent to an abandoned hotel. The self parking lot, across the street from the property, is a poorly maintained gravel lot with potholes everywhere! The property is in desperate need of renovation and cleaning. It’s clear the hotel structure and the rooms aren’t well maintained. The room cleanliness was technically fine but not quality you’d hope or expect from a DoubleTree/Hilton property. Everything is showing wear and tear and the sinks and shower didnt really drain well. I wouldn’t not stay here again nor recommend it to others.

  Sep 30, 2026
• 

  Not a great Hilton

  It’s unfortunate the hotel is in such a beautiful location. The outside of the hotel and the surrounding buildings/old hotels are so old and run down. The lobby appeared well-maintained with a small check in area and tiny bar. No one greeted us at valet or in the lobby when we arrived. They couldn’t find our reservation despite giving them both our IDs (it was under our first names somehow). The pool is quite small, no hot tub, and pool towels were nowhere to be found and no pool attendant to ask. I’m surprised the pool is on Resort Pass due to the size and quality. They gave us the wrong room (2 beds instead of 1). Our shower wasn’t draining, so maintenance came up to fix it, but the next morning it was back to not draining. The room hallways need to be better maintained (scuff marks on walls and doors). Self-parking is across the street, which was inconvenient during the rain. We would not stay here again.

  Sep 23, 2026
• 

  It's less dumpy than it looks on the outside... still, avoid it.

  I have low expectations of the Doubletree brand. This didn't even meet those. The outside of the hotel looks like some of the buildings I saw in my recent trips to the former Soviet bloc. The property is unkempt and the rooms are dark. The hallways are narrow. The internet connection might have been fast 15 years ago. Now it's barely usable. To add insult to injury, their amenity fee is more atrocious than most in terms of how little value you get. I'm still trying to understand who the bathtub is designed for - it looks straight into the bedroom with not even frosted glass. Some fancy romantic hotels have designs like this but more modest. This hotel? It doesn't come close to the type of hotel where someone might want it.

  Sep 16, 2026