Resort Details

OnSite Dining
  • Boghali
    Awaken your senses with spices, curries, and flavorful sauces at this exotic Indian restaurant.
  • Chang Thai
    Sweet, salty, spicy, and tangy, all combined in the most sophisticated gastronomy of South East Asia.
  • Chic Caberet
    This venue requires a reservation and an additional fee payable directly to the hotel

    A delicious show. A spectacular dinner.

    Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun!
  • El Dorado
    A savory steak house with the best grilled cuts.
  • La Adelita
    Mexican restaurant with authentic dishes, such as northern-style burritos and Margarita shrimp.
  • Portofino
    Italian restaurant with artisan pizza, pasta and other classic dishes.
  • Poseidon

    Beachfront restaurant with fresh grilled fish and exquisite rice dishes

  • Sumptuori
    Teppanyaki restaurant with show cooking and Japanese specialties.
  • Various Bars/Lounges
    15 uniquely themed bars, including a swim up bar, beach bars, a sports bar, Lobby and waiting bars, and even a sky bar.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Children programs
  • Concierge desk
  • Laundry/Valet service†
  • Pool
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Children programs
  • Concierge desk
  • Laundry/Valet service†
  • Pool
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Water sports†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's pool
  • Children's program
    Clubs for babies, kids and teenagers
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †
  • Non-Motorized Water Sports
    Including stand up paddleboard
  • Pool
    4 pools, including one for children.
  • Spa †
    Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kinds of treatments are available, including water slides, whirlpools, an ice cabin, a dry and moist sauna, a foot bath with stones and a sensation shower.
  • Tennis court †

    Rafa Nadal Tennis Centre is onsite at Grand Palladium Costa Mujeres. You can benefit from: 

    • 8 illuminated clay tennis courts.
    • 1 soccer field for teams of 7.
    • 1 paddle tennis court.
    • Bar-cafeteria with TVs to watch tennis among other sports.
    • Gym for warm-ups, stretching and basic workouts.
    • Exclusive exposition of Rafa Nadal objects and garments.
    • Merchandising store with premium products and stringing service available.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 11856 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Service at the main pool

    Israel was wonderful. He gave us extra attention and went out of his way to make us feel like family. It felt like he was doing it out of kindness instead of "hustling" for tips. We will seek him out when we come back. He's the type of guy we would invite into our home.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Huge thank you to Israel!!!

    Had such an amazing holiday here at Grand Palladium! We came for a wedding and its just the perfect setting for it! The hotel its beautiful, weather was perfect, the beach is gorgeous, the food at the buffet is amazing & the service is incredible: a huge shout out to Israel who made our time here so special! He is a credit to the hotel and is always so happy and positive, constantly checking in on us for drinks, fruit, moving umbrellas to keep us shaded when needed, even helped me find my phone after i had misplaced it! On the days Israel didn’t work we missed him dearly!! I would highly recommend the hotel

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not so Grand Palladium

    Staying at Grand Palladium Select Costa Mujeres right now and it has been an absolute nightmare since I checked in on Tuesday! The air conditioning in our room has been awful, it has been cooler outside on most nights than it actually has been in our room! Trying to book restaurant reservations or anything through guest services on their so-called “app” is a complete joke. Avoid this specific location at all costs! Two thumbs down! 👎🏽 👎🏽

    Feb 15, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    It was okay

    Not a lot of activities offered and not a lot of restaurants open if you arrive to check in early . A lot of workers didn’t speak English so it was hard to communicate. The buffet meats burgers and beef weren’t cooked to my liking it had to be burnt to be semi edible . The drinks and the coffee shop were the best part and the reservation restaurant

    Feb 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Restauraunt

    .............................---------------------------------------------------------------------Our trip was excellent. Raymoudo was our server at Chang Thai and he was exceptional. Very professional and and friendly.

    Feb 13, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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