Resort Details
- BoghaliAwaken your senses with spices, curries, and flavorful sauces at this exotic Indian restaurant.
- Chang ThaiSweet, salty, spicy, and tangy, all combined in the most sophisticated gastronomy of South East Asia.
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - El DoradoA savory steak house with the best grilled cuts.
- La AdelitaMexican restaurant with authentic dishes, such as northern-style burritos and Margarita shrimp.
- PortofinoItalian restaurant with artisan pizza, pasta and other classic dishes.
- Poseidon
Beachfront restaurant with fresh grilled fish and exquisite rice dishes
- SumptuoriTeppanyaki restaurant with show cooking and Japanese specialties.
- Various Bars/Lounges15 uniquely themed bars, including a swim up bar, beach bars, a sports bar, Lobby and waiting bars, and even a sky bar.
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's programClubs for babies, kids and teenagers
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water SportsIncluding stand up paddleboard
- Pool4 pools, including one for children.
- Spa †Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kinds of treatments are available, including water slides, whirlpools, an ice cabin, a dry and moist sauna, a foot bath with stones and a sensation shower.
- Tennis court †
Rafa Nadal Tennis Centre is onsite at Grand Palladium Costa Mujeres. You can benefit from:
- 8 illuminated clay tennis courts.
- 1 soccer field for teams of 7.
- 1 paddle tennis court.
- Bar-cafeteria with TVs to watch tennis among other sports.
- Gym for warm-ups, stretching and basic workouts.
- Exclusive exposition of Rafa Nadal objects and garments.
- Merchandising store with premium products and stringing service available.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13102 reviews
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Dec 05, 2025This resort is a disappointment on all levels.
This resort is a disappointment on all levels. I've traveled extensively throughout Mexico and around the world and this is the worst service I've ever experienced. I was at the resort with my whole family for 7 days for a wedding and only encountered rude staff trying to upsell you for any basic level of service. It is impossible to make any reservations at their "INCLUDED RESTAURANTS" they do not allow you to make them before you check in and as soon as you do, they say they only have space for 1 person at the Indian restaurant at 10:30pm. We were there for 7 days and tried in advance every day for a reservation and NEVER got one, they upsell you to a $60 pp per day package to be able to eat a decent time. The level of the food at the buffets that do not require a reservation is that of a 3* hotel. The drinks at the beach are diluted, the line for the breakfast buffet took an hour. It is nearly impossible to get a hold of any golf cart for transport, waiter for drinks, or anyone at the property and once you do they are extremely rude and unhelpful. Please if you are looking into hosting your wedding here DO NOT!! They upsold the bride and groom every second they could for things that were suppose to be INCLUDED at an all inclusive resort. The hotel changed their event venues last minute from the beach to a salon with no light, the wedding planners and officiant were extremely unprofessional wearing flip flops, with socks and jeans to a black tie wedding. The equipment they used was bad, you could not hear the officiant with the cheap microphone and speakers used. They paid for a wedding at the beach and were forced to host it in horrible inside venue (due to a small chance of rain, the hotel said that if any water even touched the equipment they would charge thousand of dollars) the dance floor was small, the hotel provided no floorplans to properly plan . Every services provided by the hotel from the food to the photographer was poor. The rooms are spacious but dirty, housekeeping only makes the bed does not pick up any trash, water bottles, nothing. The rooms are large but there is wear and tear on all walls. If the bride, groom, and guest were not so amazing, it would have been a DISASTER because of the hotel, staff, and wedding planners. This is not even close to a 5* experience.
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Dec 04, 2025Xtra Time Service - #AWESOME
Andres at Xtra Time was amazing! Had the whole back half of the bar and never missed a beat…everyone was taken care of in record time!! We will be back!!
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Dec 03, 2025
Pool service
Ricardo May at the family selection pool made our trip so enjoyable. He took care of us every single day, brought our daughters presents and was so speedy with every request. Highly recommend. He deserves a raise!
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Dec 03, 2025Nice resort but it made us sick
While the big things look good, the small details in the rooms aren't attended to. From the chemical spray like DDT to eradicate small ants to having a working phone or a working remote aren't something they pay attention to. Most important was 7 members of our family getting severely sick, including my parents, my granddaughter, my son, my niece, my sister, my wife and I. My parents are still recovering, and not sure if they will full recovery?
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Dec 03, 2025
“Get ready to enjoy the same experience as a 3-star cruise.”
Get ready to experience what feels like a 3-star cruise: the worst food I have ever had in Mexico, with a quality reminiscent of a school cafeteria. It seems the hotel’s policy is to make as much money as possible from guests on their first visit, knowing they probably won’t return. My advice: choose another place. Mexico is an incredible country, full of amazing destinations, authentic experiences, and warm, welcoming people. Don’t let one poor hotel ruin your trip. Explore the true beauty and richness that Mexico has to offer.”
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $33.94 Mexican Pesos (approx. $1.65 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. Payable at check-in.
- AdvisoryIn order to attend the Chic Cabaret Show cost an additional fee's apply. The hotel can provide the current fee at check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.