These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- Barracuda BarIs the place where the bartenders always have something refreshing for you. Just relax and enjoy the sun while you delight in one of their famous cocktails during the day. Exclusive service for adults only.
- Cafe Sole
-Serves up American coffee, cappuccino, espresso, flavored coffees, ice creams and brewed teas along with a variety of fresh baked sweet rolls, fruits, baguettes and sandwiches.
-Located in the main lobby next to the front entrance. - Cocay Cafe
-Delicious international and Mexican buffet breakfast.
-Special themed buffet dinners during the week.
-Dress code mandatory: Beach dress casual & footwear required (no wet clothes allowed) Ladies in bathing suit, it must be under dress or cover up / Gentleman: No sleeveless shirts allowed. - Ekinox Bar & TerraceRooftop above the Mirador Restaurant where there's something for everyone. With outstanding sunset views of the Nichupté Lagoon, it's a stylish retreat and a chance to live it up when the sun goes down. Exclusive service for adults only.
- El Jardin / Taco Grill
-Located in front of the main pool, it serves burgers, nachos, hot dogs and more
-Enjoy a variety of tacos and drinks 100% Mexican from Sunday to Friday. - El Mirador
-Overlooks the lagoon, with views to the most beautiful sunsets in Cancun.
-Breakfast a la carte.
-À la carte restaurant specializing in Italian Cuisine.
-Dinner service is exclusively for Children with minimum height of 1.10mts.
-Dress Code: Gentleman: No shorts, no sleeveless shirts allowed, No sandals.
-Reservations required for dinner only. - El Oriental
-À la carte restaurant specializing in Asian cuisine featuring two Teppanyaki tables.
-Restaurant service for Children with minimum height of 1.10mts.
-Dress Code: Gentleman: No shorts, no sleeveless shirts, no sandals. - La Concha
-Waffle house for breakfast
-Seafood dishes for lunch.
-Mexican gourmet menu for dinner, available from Monday to Saturday.
-This tropical and refined beach pool restaurant overlooks the turquoise water of the Mexican
Caribbean.
-Dress code mandatory for Breakfast & Lunch: Beach dress casual & footwear required (no wet
clothes allowed) Ladies in bathing suit, it must be under dress or cover up / Gentleman: No sleeveless
shirts allowed
-Dinner: Reservations Required. Dinner is exclusively for Children with minimum height of 1.10mts.
-Dress code for dinner: Gentleman: No shorts, no sleeveless shirts allowed. - Lobby Barfeatures an ideal setting for listening music before and after dinner. Exclusive service for adults only.
- Pizza Corner
Enjoy an exquisite pizzas made at the moment.
- Prime Rib House-À la carte restaurant offering Prime Rib, lobster and crab, antipasto and salad bar.
-Located at the Hotel Royal Tower Building, beside the premier swimming pool. Ocean front restaurant, with terrace area. Open from Tuesday to Sunday.
-With a surcharge for all guest, from $25USD to $30USD per person, per dinner, depending on main course selection.
-Reservations are required.
-Restaurant service for Children with minimum height of 1.30mts.
-Dress Code: No shorts, no sleeveless shirts, No sandals. - Reef BarEnjoy your favorite cocktail from the swim-up bar or around the infinite pool in a sophisticated and relaxing lounge atmosphere. Exclusive service for adults only.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Car Rental Services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Car Rental Services†
- Children welcome
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Tour/sightseeing desk
- Travel agency†
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
-
Laguna Conference Center, with more than 700 m2 that are easily divided into 6 independent rooms with capacity for up to 1,024 people. The Laguna Conference Center offers 2 areas for registration and different assemblies; for expo, banquets, theater type and school. In outdoor events we have beautiful spaces that include pool and beach to celebrate cocktails, themed dinners, work meetings and of course, weddings.
Hotel can arrange weddings on the beach and other outdoor areas. Wedding Coordinator is available. Consult hotel for proper arrangements.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program †
- Direct access to a beach
- Fitness center on-site †
- Hot tub1 outdoor hot tub.
- Non-Motorized Water Sports
- PoolThere are 2 pools on-site. The pool area features an idyllic location surrounded by a pristine white sand beach, and the new magnificent infinity pool, overlooking the vast blue waters of the sparkling Caribbean. Spend quiet afternoons lounging within the outdoor Jacuzzi or on the Bali Beds. This property has swim-up bars.
- Spa †
- Golf †A golf course is located within 10 miles of the property.
- Other Local AttractionsTours to Mayan ruins of Tulum, Coba and Chichen Itza.
Tours to Xel-Ha and Xcaret eco-archeological parks.
Yatch cruises to Isla Mujeres or Cozumel Islands.
Bullfights.
Entertainment and shopping centers.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16528 reviews
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Mar 13, 2025Don't go here
Overall, we were disappointed, and had the beach not been so beautiful this vacation would have been a total waste of time and money. We have traveled all over the world including Asia, Europe, and North/South America and have stayed in many resorts and thought we would give this one a try. Unfortunately, we will never return to this resort, even if it was free. Some of the positive aspects of this resort: the employees are amazing and very friendly. The front counter staff and concierge were very good. The beach is amazing. We really liked the pool, especially the adult pool. The breakfast at the Italian restaurant is outstanding, and if it weren’t for this breakfast option, I would have lost weight on this vacation. Hibachi was fun. The hamburgers at the snack bar were pretty good and I liked the Pepsi machine available to refill my own drink. The Mexican restaurant was very good. The Chinese restaurant was descent. We loved the Roof Top bar. Some negatives: the food was terrible, and the selection was very limited. I have never been to a buffet where the best thing about it was the salad bar. The buffet lacked variety and seemed as if it were strictly tailored for the Hispanic population. The breakfast buffet was pathetic, with no waffles, pancakes, a variety of juices, runny eggs, no bacon, and limited yogurts. You must wait for a waiter to refill your coffee or juice. These are things that should be made available at a drinking/beverage station. The Italian restaurant was less than pathetic. The lasagna was very small and only ½ inch thick. The chicken parmesan was extra thin, not breaded, and simply had cheese and some type of tomato sauce on it. The shrimp was chewy and only came with 3 pieces. The clams were smaller than my pinky finger. If it weren’t for the salad bar, I would have gone hungry that evening. The dinner buffet was terrible, lack of variety, the beef at the station was so tough we couldn’t eat it. Green beans and potatoes were the only two vegetables available, you need more variety. The portions in every restaurant were too small. I would have to order two or three entrees just to fill my plate. When we go to an all-inclusive resort, we expect to have a wide variety of food and drinks available, especially for the cost. The room was adequate. We did like the shower, but not the poorly designed sinks. We could hear everything that was outside our door. It needs more chairs for the beach and more shade options. There were almost always children in the hot tub.
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Mar 11, 2025Best experiance
Very nice and friendly staff. Overall best hotel ever. Food and all.services were amazing. I was very impressed.
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Mar 11, 2025
Amazing
First time here with my family and wow everything was amazing. Thank you everyone at this Resort for everything
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Mar 11, 2025Great trip
Our butler Yajahaira was wonderful! Beautiful beach and our villa was very nice. We stayed in March and it was not too busy. The cabanas on the beach were a lovely perk! Resort size was very walkable. Restaurants were good but slow sometimes.
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Mar 10, 2025
Ready in a crisis
On the first morning of our stay, I fell, cut my head and broke my nose. It required a trip to the hospital for surgery. The Grand Park Staff jumped into action arranging transport, change of rooms and supplies that I needed when I returned later in the week to recover in the room. We were supplied with all the attention we needed, food brought to us, help with changing arrangements, and smiling faces. Aurora, Isabelle and Eyra and many unnamed staff were superior in my crisis.
- AdvisoryThe Municipal Government of Benito Juarez (Cancun) will be charging all guests in the area of Cancun an Environmental Sanitation Tax of a minimum $76.00 Mexican Pesos (approx. $4.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.