Grand Park Royal Luxury Resort Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9660 reviews

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  Don't go here!

  Recently stayed at this resort with friends. The resort was not a good experience. From the arrival things were bad. > The bell man did not help me carry by suitcases up the stairs after getting out of the car. > Check in was ridiculously SLOW!!!! We arrived at 2 pm and they made us wait until 3 pm to get our rooms. > There was not one place where the food was good. They only have the buffet, Mexican restaurant, and Italian restaurant. Around the pools they had snack foods (hamburgers, hot dogs, nachos, etc), but they weren't good either. > The room was nice, but the A/C did not work well, and the layout of the room was impractical. The suite had a bedroom with a bathroom and living room with another bathroom (with a murphy bed). The nice bathroom was in the living room. Plus, they had a card key door on the bedroom. When bedroom door was open, it blocked the bathroom. Not to mention, you had to keep your room keys in the doors so the lights would come on. Completely weird! > There is little to no entertainment here. > The view is awful; you only have cruise ships to look at all day every day. > The adults only pool was nice, but BORING!!!! They did not even play music there. > The check out was at noon and it was SLOW!!!! > None of the people that work there could be bothered to do anything extra, such as suggest nice places to eat outside of the resort. > Be prepared to walk! We walked 3 miles each day at this resort! No lie! Also, the pathways are all made up of rock and the surfaces are very uneven. Make sure you bring appropriate shoes, so you don't fall like someone in our group did. > On a positive note, our cleaning lady Anna was awesome, I tipped her well for it :). and the snorkeling was fabulous!

  Aug 28, 2026
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  If you value AC don’t go here.

  The AC does not work in their rooms. Don’t take a chance. Go to another resort.

  Aug 14, 2026
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  We want a refund from the company

  We went to a high-pressure presentation where they made huge promises about high-end rooms and great vacations, but none of it turned out to be true. Whenever we try to book, nothing is ever available. When we actually stayed with them, we had major issues. The plumbing in our room was broken, other areas were dirty, and we had to demand a room change. On top of that, staff members were completely rude to us when we asked for help. We have tried reaching out to customer service and quality assurance to resolve this and end our involvement with the company, but they just ignore our complaints and try to sell us more stuff. This has been a complete waste of time and money. Stay far away from this company.

  Aug 03, 2026
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  Rockford Il, been down 9 times now!

  We have been coming here since 2015 & will keep returning over & over. We have brought down many family members over the years also. We bought into the Royal Holiday vacation club & have saved all the money we spent to buy into. We have travelled many other places in Mexico & other countries with our vacation club. Would buy again tomorrow

  Jul 28, 2026
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  Great place

  Had a good stay, not a very large place exactly what we were looking for and not like other resorts were they are constantly chasing you to become a member.

  Jul 20, 2026