Guests staying in the Platinum Suite will receive:
• 24 Hour Room Service
• Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge
• Access to an exclusive pool with waiter service (drinks only)
• Nightly turn down service. Upon request
• Use of bathrobes during entire stay, 2 pairs of slippers per room
• Private Check-in with cold towel on arrival and Welcome Drink
• Domestic, International & Premium brand Drinks (Aged liquors, Wines and A la carte champagne not included)
• 1 Special Dinner. Upon request
• Concierge Service in the Platinum Lounge
• Exclusive bar with continental breakfast and/or. Appetizers in the platinum lounge
• Reservations for a la carte restaurants at Platinum Lounge
• Discount on Green Fees at external Golf Course (Subject to Availability)
• Discount on Spa Treatments (single service items only)
• Reserved area on the beach with exclusive bar and waiter service (drinks only)
• 1 Water Circuit at the Spa (per adult, per week) - (Adults Only 18 +)
• 1 Beach Bag with Princess Logo
• Special Amenities in Room
Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.
Resort Details
- Chill-Out Restaurant
- GreenBuffet-style restaurant serving international cuisine.
- La FondueSwiss Thematic restaurant serving a la carte dishes. Dinner only.
- La HaciendaMexican restaurant serving a la carte dishes. Dinner only.
- La TortugaBuffet-style restaurant serving international cuisine.
- La VaqueriaGrill restaurant serving a la carte dishes. Dinner only.
- Las OlasSeafood restaurant serving a la carte dishes. Dinner only
- Le FleurInternational gourmet restaurant serving a la carte dishes. Dinner only
- Mama MiaItalian restaurant serving a la carte dishes. Dinner only.
- MisoAsian restaurant serving a la carte dishes. Dinner only
- NegrescoBuffet-style restaurant serving international cuisine.
- Rodizio Restaurant
- Thai Beach ClubRestaurant serving a la carte cuisine from Thailand. Dinner only (Fees apply, not included in all-inclusive plan).
- Various Lounges/Bars- Areito
- Poquito Pool Bar
- GymBar (inside gym, energetic drinks not included)
- Fantasy Pool Bar
- Maya Pool Bar
- Tequila Pool Bar
- Chill Out Ibiza
- Lobby Bar Riviera
- Platinum Riviera Bar (included only with Platinum Suites and Laguna Villa Suites)
- Bar Punta Bete
- Bar Chactemal- Bar Lobby Sunset- Bar Plaza- Bar Fantasy (pool)- Bar Tequila (pool)- Bar Poquito (beach)- Bar Relax (Laguna Villas)- Sports Bar
- Deluxe Junior Suite
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 3 children, 4 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Deluxe Junior Suite Swimout
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 3 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron and Ironing Board
- Safe
- Storage space
- Widescreen TV
- Wireless internet connection
- Junior Suite
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 3 children, 4 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Laguna Villa Suite
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :2 adults.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Platinum Suite
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 3 children, 4 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Family Club Deluxe Junior Suite
Bedding: 1 King or 2 double beds based on availability, requests are not guaranteed.
Occupancy limits :3 adults, 3 children, 5 total combined- Air conditioning
- Balcony/Lanai/Terrace
- Ceiling fan
- Hair Dryer
- Internet access*
- iPod docking station
- Jacuzzi
- Minibar
- Safe
- Satellite television
- TV
- Family Club Deluxe Junior Suite Swimout
Bedding: 1 King or 2 double beds - based on availability, requests are not guaranteed.
Occupancy limits :3 adults, 3 children, 5 total combined.- Air conditioning
- Balcony/Lanai/Terrace
- Ceiling fan
- Hair Dryer
- Internet access*
- iPod docking station
- Jacuzzi
- Minibar
- Safe
- Satellite television
- TV
- Master Suite
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 2 Child.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Platinum Suite Pool
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :3 adults, 1 child, 4 Total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- 24-hour front desk*
- Air conditioning*
- Babysitting,Offsite*
- Bicycle rentals*
- Buffet breakfast*
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- 24-hour front desk*
- Air conditioning*
- Babysitting, Offsite*
- Bicycle rentals*
- Buffet breakfast*
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand*
- Golf, Offsite*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant*
- Safe deposit box
- Sauna
- Spa*
- Tennis court
- Water sports*
- Wi-Fi*
- Business Services*
- Internet Access*
- Additional wedding packages are available.
Please contact the onsite wedding coordinator for more information.
* Fees may apply
- Bike rental *
- Children's poolThere are 4 children's pools on-site.
- Direct access to a beach
- Fitness center on-site
- General *Water parkKids Club SunsetSunset StoresDisco (in theater)Pickleball CourtsFootballRio SunsetLa Parrilla (beach)Ice cream parlor (Plaza)
- Gym *
- Hot tubThe resort has 1 outdoor hot tub.
- Motorized Water Sports *
- Non-Motorized Water Sports
- PoolThere are 8 pools on-site and 12 pools total including a large fresh free flowing pool. This property has swim-up bars.
- Fantasy Pool- Tequila Pool - Sauna
- Spa *
- Tennis court *There are 6 tennis courts on-site.
- Golf *Golf course located within a mile of the property.
* Fees may apply
The Grand Riviera Princess Hotel is a 5-star hotel in Riviera Maya that represents one of the best locations on the beach, allowing you to enjoy fine sand and crystal clear water in a comfortable and unique way. You will be 10 minutes away from the Playa del Carmen (10 minutes away from the Municipality of Solidaridad), 40 minutes away from the airport and near great tourist attractions.
For your holidays in Riviera Maya we offer you our Hotel with 674 rooms that stand out for their elegant design, wide spaces and diverse options for the whole family. Some of them have comfortable and direct access to the pool. For those more demanding clients, we have the Platinum and Laguna Villa Suite rooms. The Platinum rooms are located in an exclusive area on the beach, with benefits and exclusive Platinum Zone services. And for large families, we have the Family Club Deluxe Junior Suite, perfect for its exclusive services and large spaces. It also has several function rooms, making the hotel suitable for hosting fun family parties and meetings.
The Riviera Maya Hotel stands out for its tropical gardens and especially for El Paseo de los Dioses (The Path of the Gods), a name suitable for the spectacular path, with statues representing Mayan gods, that crosses the hotel complex and leads to the beach.
Enjoy incredible evenings taking advantage of the widely diverse gastronomy on offer: a variety of magnificent buffets and 6 thematic restaurants. A quality cuisine, with exquisite gastronomic delicacies and unforgettable flavours. You have to try them!
To complete a perfect family vacation, at our hotel in Riviera Maya we have prepared a variety of activities for children to have a great time: water sports, tennis courts, multipurpose courts, theatre… and for the little ones there are Mini craft clubs and a Mini Disco. And the exclusive area of the Family Club will be the ideal complement for large families, with facilities designed for children, and services that will make your stay a perfect family holiday!
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13375 reviews
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Aug 06, 2026Carlos Cifuentes Grand Sunset Princess Mexique
We have just spent an exceptional week at this hotel, and we would especially like to thank Carlos Cifuentes, the restaurant manager. Our group of 16 people, made up of three families, had to deal with several serious food allergies: gluten, peanuts, fish, and seafood. From the moment we arrived, Carlos took our situation very seriously. Every evening, he selected the restaurant that was best suited to our needs, and on several occasions, he asked the chefs to prepare special menus specifically adapted to our dietary restrictions. Thanks to his professionalism, attention to detail, kindness, and genuine commitment to ensuring we had a worry-free vacation, we were able to enjoy every meal with complete confidence. We truly felt like royalty. Carlos is an exceptional employee who makes a real difference in the guest experience. His personalized service far exceeded our expectations and deserves to be recognized. A heartfelt thank you as well to the entire restaurant team and the chefs for their collaboration and their constant commitment to our food safety. We highly recommend this hotel without hesitation and hope to have the pleasure of returning.
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Jul 24, 2026Stay away. Far far away
BEWARE !!! Do not go to this resort !!! 1) the beach is useless , full of seaweed and stinks beyond belief. 2) in seven days at the Pool I got offered a drink one time by a waitress 3) my son, and my cousin‘s boyfriend, both got drugged at the nightclub inside the property by locals from Cancun 4) my room was ransacked by those little animals that look like lemurs, even though I was on the third floor, they can open your patio door 5) the employees came into my room and took $250 cash and $1000 worth of jewelry 6) all the “nice” restaurants that you have to make reservations for are always sold out and booked up only because they only use 25% of the restaurant. The rest is completely empty. This is how they minimize having to make good food on the property and encourage you to eat the crappy food at the buffet.
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Jul 10, 2026
Martin the waiter
Martin the waiter is an absolute angel. If you go to any of the 5 restaurants at the hotel ask for Martin, it will make your experience 1000x better.
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Jul 09, 2026
Great for families
We travelled as a family with 2 kids. The resort has all you are looking for. It's clean. The food is very good in the buffet and the a la carte restaurants. We needed a doctor and they have one on site that is available 24/7. All in all great holidays. Another highlight is all the wild animals living there.
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Jul 09, 2026
Second time and it was even better...
This was my second time at the hotel as I also visited in June 2023, and oh my, what a difference 3 years make. How do you get better than excellent? Because this is what has happened. Check in was quick and easy and loving the new trendy wristbands that double up as the room key. The rooms are just WOW, I have to admit before flying out I was contemplating upgrading to Platinum which would have cost close to an additional thousand pounds. So happy I didn't because the room absolutely blew me away, so Modern, spacious and the AC was to die for. There is absolutely nothing I can fault about the rooms. Such a wide choice of places to eat, so something different every day. The coffee shop is a wonderful addition and I ended my evening in there every night. The staff are absolutely fantastic and have a smile no matter what. The girls in the coffee shop helping me learn Spanish, the resort shuttle guys taking us up and down the resort, the restaurant staff and reception staff, nothing was ever too much. I am looking forward to returning in a few years time with my extended family, to share just how magical this hotel is 🥰
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed