Resort Details
- Bar Disco Areito
- Bar Platinum Sunset
- Bar Plaza
- Bar Plaza
- Bar Poquito
- Bar Poquito
- Bar Poquito
- Bar Punta Bete
- Bar Teatro
- Chill OutOpen from Monday to Saturday divided in 4 sittings (6:00pm, 7:00pm, 8:00pm, 9:00pm). Maximum occupancy of 30 people. Only guests staying in the Yucatan Platinum Suite can dine at this restaurant.
- Dua Wok RestaurantType of Cuisine: OrientalNo smokingAir-conditioned
- Fantasy Bar
- Hikari Nikkei RestaurantAll-Inclusive A la carte RestaurantType of Cuisine: Peruvian/Japanese fusionNo smokingAir-conditioned
- La FleurInternational gourmet restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included in the All Inclusive program ($).
- La FondueSwiss thematic restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included for guests in the Junior Suite category.
- La HaciendaMexican restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La Tortuga RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La VaqueriaGrill restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La VoltaAll-Inclusive A la carte RestaurantNo smokingAir-conditionedType of Cuisine: Italian
- Las OlasSeafood restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Lobby Bar Sunset
- Mama MiaItalian Restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- MisoAsian restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Negresco RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Poolbar Maya
- Poolbar Tequila
- Restaurant AmazonicoAll-Inclusive A la carte RestaurantType of Cuisine: BrazilianNo smokingAir-conditioned
- RivieraInternational Buffet. Non-smoking. Air conditioned.
- Sport Bar 5th Avenue
- SunsetInternational Buffet. Non-smoking. Dress Code: In order to
respect the different cultures visiting the hotel, guests
are requested to observe dress codes. The use of a t-shirt and shoes is obligatory. Please do not enter while wet. - TapasSpanish cuisine. Access to the Tapas bar will be permitted only to persons over 18 years old. Serving dinner with prior reservation. Operates two shifts every night and every shift will offer a live Flamenco show to liven up the dinner.
- Junior Suite
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 children, 4 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Deluxe Junior Suite
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 children, 4 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Laguna Villa Suite
Bedding: 1 king bed.
Occupancy limits: 2 adults, 0 children, 2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Bathtub
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Platinum Suite
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 children, 4 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Deluxe Junior Suite Swimout
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 0 children, 3 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Master SuiteOccupancy limits: 2 adults, 1 child Total 4.
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 1 child.- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- Platinum Suite Pool
Bedding: 1 king size bed, sofa or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- Widescreen TV
- Wireless internet connection
- 24-hour front desk*
- Air conditioning*
- Disco*
- Exercise gym*
- Housekeeping*
- Laundry Facilities*
- Room service*
- Tennis court*
- Water sports*
* Fees may apply
- Fitness center on-site *Fully equipped Fitness Center within Spa complex
- General *
-Daytime organized activities
-2 paddle courts-a pickle ball court
-Multi use court (basketball, football, soccer, etc)
-Introductory scuba lesson in swimming pool (1 lesson per person per stay) - Pool *12 swimming pools (8 main swimming pools for adults and 4 for children), some with Jacuzzis inside.
- Tennis court *
* Fees may apply
they offer a selection of magnificent buffets and 7 thematic restaurants,
offering rich and varied Mediterranean food, the renowned food from the Mexican
"Haciendas", traditional Swiss food and delicious Italian meals, providing the
most exquisite gastronomic delights with unforgettable tastes and aromas. In
short, this is a hotel which offers endless possibilities for enjoying your
holiday to the fullest.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13375 reviews
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Aug 06, 2026Carlos Cifuentes Grand Sunset Princess Mexique
We have just spent an exceptional week at this hotel, and we would especially like to thank Carlos Cifuentes, the restaurant manager. Our group of 16 people, made up of three families, had to deal with several serious food allergies: gluten, peanuts, fish, and seafood. From the moment we arrived, Carlos took our situation very seriously. Every evening, he selected the restaurant that was best suited to our needs, and on several occasions, he asked the chefs to prepare special menus specifically adapted to our dietary restrictions. Thanks to his professionalism, attention to detail, kindness, and genuine commitment to ensuring we had a worry-free vacation, we were able to enjoy every meal with complete confidence. We truly felt like royalty. Carlos is an exceptional employee who makes a real difference in the guest experience. His personalized service far exceeded our expectations and deserves to be recognized. A heartfelt thank you as well to the entire restaurant team and the chefs for their collaboration and their constant commitment to our food safety. We highly recommend this hotel without hesitation and hope to have the pleasure of returning.
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Jul 24, 2026Stay away. Far far away
BEWARE !!! Do not go to this resort !!! 1) the beach is useless , full of seaweed and stinks beyond belief. 2) in seven days at the Pool I got offered a drink one time by a waitress 3) my son, and my cousin‘s boyfriend, both got drugged at the nightclub inside the property by locals from Cancun 4) my room was ransacked by those little animals that look like lemurs, even though I was on the third floor, they can open your patio door 5) the employees came into my room and took $250 cash and $1000 worth of jewelry 6) all the “nice” restaurants that you have to make reservations for are always sold out and booked up only because they only use 25% of the restaurant. The rest is completely empty. This is how they minimize having to make good food on the property and encourage you to eat the crappy food at the buffet.
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Jul 10, 2026
Martin the waiter
Martin the waiter is an absolute angel. If you go to any of the 5 restaurants at the hotel ask for Martin, it will make your experience 1000x better.
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Jul 09, 2026
Great for families
We travelled as a family with 2 kids. The resort has all you are looking for. It's clean. The food is very good in the buffet and the a la carte restaurants. We needed a doctor and they have one on site that is available 24/7. All in all great holidays. Another highlight is all the wild animals living there.
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Jul 09, 2026
Second time and it was even better...
This was my second time at the hotel as I also visited in June 2023, and oh my, what a difference 3 years make. How do you get better than excellent? Because this is what has happened. Check in was quick and easy and loving the new trendy wristbands that double up as the room key. The rooms are just WOW, I have to admit before flying out I was contemplating upgrading to Platinum which would have cost close to an additional thousand pounds. So happy I didn't because the room absolutely blew me away, so Modern, spacious and the AC was to die for. There is absolutely nothing I can fault about the rooms. Such a wide choice of places to eat, so something different every day. The coffee shop is a wonderful addition and I ended my evening in there every night. The staff are absolutely fantastic and have a smile no matter what. The girls in the coffee shop helping me learn Spanish, the resort shuttle guys taking us up and down the resort, the restaurant staff and reception staff, nothing was ever too much. I am looking forward to returning in a few years time with my extended family, to share just how magical this hotel is 🥰
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryGrand Sunset Princess reopened November 1 in Riviera Maya with renovated beachfront resort, pools, restaurants, water park, sports bar, ice cream parlor, kids club, and more—classic rates remain, book quickly!
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed