Resort Details
- Azul
Serving international cuisine for breakfast, lunch and dinner.Enjoy a la carte or buffet menu with local favorites and grilled selections.
- Cabrilla
Serving seafood. Enjoy a varied menu of fresh ceviches and seafood, located next to the pool.
- Cocina de Autor
A creative culinary experience. Our Two Michelin Star Chef Sidney Schutte has imported delicacies which take inspiration from his own experiences.
- Frida
Celebrating the legacy of the Mexican painter Frida Kahlo, Frida offers exceptional Mexican cuisine with a modern twist and live music. Every dish is a masterpiece that reflects the rich culinary heritage of Mexico.
- Lucca
Contemporary Italian and Mediterranean Food
Dinner - 6:00 p.m. to 11:00 p.m.
Enjoy a scrumptious menu of seafood, meats, and fresh pastas. Lucca is a wonderful restaurant where families can gather around a table and enjoy a relaxed atmosphere.Dress Code: Collared shirts, trousers and closed footwear or dress sandals for men. Dresses, skirts, or evening trousers for women. No flips-flops.
- Piaf
Immerse yourself in the art of French cuisine and live music while dining in the romantic and captivating ambiance of Piaf. Named in honor of the famous singer Edith Piaf and beautifully decorated, this space transports you to the Parisian luxury of the 1940s.
- Sen LinDiscover a unique culinary experience as you captivate your palate with the exquisite and exotic flavors of Northeast and Southeast Asian cuisines. Embark on a journey that blends authentic ingredients, taking you through the most iconic places of Asia within an elegant and sophisticated atmosphere.
- Snack Bar
- Velas 10
Experience an excellent menu of seafood and steak that features the Chef´s daily creations.
- 24-hour front desk
- 24-hour room service
- Children programs
- Coffee shop
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Children programs
- Coffee shop
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Pool
- Spa†
- Valet parking†
- Wireless internet connection in public areas†
- Convention Centre†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program
The Children's program features a variety of outstanding activities including crafts, video games and movies, board games, a make your own piñata experience, Lego tournaments, beach bonfires, mini disco, making cupcakes, coloring, treasure hunts, PJ party, beauty salon and scavenger hunts all of which take place in the comforting shade of the palm frond palapas. A kid's pool and splash area are also on-site.
- Fitness center on-siteOcean-front high tech fitness center with professional instructors and classes.
- PoolTwo family infinity pools, one adults-only pool and one kids pool.
- Spa †
Indulge in full-body revitalization at the SE Spa by Grand Velas.
- Teen programs
The Teens Club is open to guests aged 13-17 years. The club features pool tournaments, Jenga tournaments, origami, karaoke, break dancing lessons, and football tournaments.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2044 reviews
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May 10, 2025Amazing
The best service ever!! The most attentive, reliable, friendly, and accommodating staff, EVER. The spa was a dream. I loved being guided throughout and they kept you hydrated. Steal house lived up to the talk! Gianni was our guy through out our week and he was the BEST!
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May 06, 2025
Amazing!
The service was amazing and the team was attentive. Every restaurant and bar was a true culinary experience. The room was comfortable and luxurious. The pool, spa, and fitness amenities were 5-star. I highly recommend the resort for an amazing and relaxing vacation.
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May 02, 2025
Just left and already planning to be back
My family and I got back home about 5 hours ago and I am already trying to plan our next trip with more family for next year. Ana, our concierge was beyond exceptional! The staff here is really what makes this hotel so special. I believe it is one of the pricier hotels in the area, and it was a big purchase for us but it was worth every single penny. Pros: -The property is truly truly beautiful -The pools are wonderful and have so many cool amenities like stands for drinks and umbrellas, there’s also seating benches on the edges in the pool -The restaurants are some of the best food I’ve ever had, period. (all of them , not just Cocina de Autor) -The family suite was perfect. So many fun things to do in the room -The kids club staff , WOW! They give the kids their all. My son was the only one there a few times for some activities and they still went all out. They are so attentive, kind, and playful. I have never left my kids at any day care but they were practically begging for us to leave them there for a few hours, they absolutely loved it. -There is a lot of open space for kids to get their wiggles out -The splash pad and kids pool are really nice! -Our concierge (Ana) was so helpful in thoughtfully planning out our trip to maximize our time there. She would periodically check if we needed anything throughout the day and usually with suggestions, which I appreciated because as a mom of two, it was nice to have someone else do all the planning for you. -Staff at the restaurants are amazing, as was room service staff Cons : -We stayed in a family suite which had two stories however, the baby gate provided was not long enough for the top floor which is really what you need it for. We used the baby gate provided to block access from the bottom to top floor but we had to use our stroller to block access from the top to bottom floor. -The food we ordered by the pool had zero flavor -There was a trampoline by the play slide / swing area that felt like an afterthought and was placed in a somewhat unsafe area. A story to share to further confirm how the staff here is truly one of a kind: My family and I had arrived to the hotel and I realized I had lost my phone at the airport. I was able to locate it on an iPad and Ana was quick to action. She contacted security at the hotel who then contacted airport security, I got an Uber to the airport and sweet sweet Ana putting my safety at the high test level of importance asked if I was ok with sharing my location with her in case I was unable to use my phone. Half way through the drive she called and said they found it and are sending someone to go get it for me. She was with my family this entire time, putting them at ease , letting them know where I was at all times. Her shift was over but she waited until I got back safely and then waited even longer until I had my phone in my hand. She went above and beyond and she did it with so much patience and genuine concern. Ana, our concierge, and Yaneli and Alejandra from the kids club made ALL the difference in the world for this trip for me and my family. It seems like they are in their element and love what they do. They put so much effort but make it seem so effortless, it sounds crazy I know but you have to experience it to understand. It was such a beautiful , memorable trip that I can only hope, I can make happen again for me and my family. If you ever read this Ana, thank you!!!!!
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Apr 29, 2025
Grand Velas
Amazing experience! Ana worked with us from before we got on the plane until we landed back at home. It was truly a luxurious experience and definitely worth it. Our baby sitters were amazing and my son loved them. We had 4 Lesley, Celeste, Yaneli & Yuri they were all amazing. I was nervous to leave him with different women but he loved it and they all took him to play with kids.
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Apr 29, 2025
5 star for sure!
Everything was amazing! 5 starts for sure! Ana our Concierge was wonderful! The couples experience massage and water treatment was the best massage we have had. Pools were very clean. Room service was delicious and promptly delivered. Gym was immaculate and well appointed. Don’t forget your sunscreen.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rate policy for minors - Adult rates apply to teens ages 16 and over.