Grand Velas Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6020 reviews

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  Can't wait to come back!

  Our stay at Grand Velas was truly exceptional—luxurious, welcoming, and unforgettable. The resort is beautifully designed with thoughtful details throughout, and our spacious suite offered both comfort and elegance. Service was outstanding at every turn, with heartfelt touches like nightly surprises and warm notes from the staff. Our kids were thrilled to spend their days swimming and enjoying the fantastic kids’ and teens’ clubs—special thanks to Astrid and Nicholas, who made their experience even more magical. We’re especially grateful to our wonderful concierge, Braulio, whose care and attentiveness made everything seamless. The dining options were equally impressive, satisfying even our picky eaters with healthy and delicious choices. We left with full hearts and can’t wait to return to this extraordinary place.

  Jun 15, 2025
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  Great experience at Grand velas riviera maya

  Me and my family stayed at Grand velas Riviera Maya in the Ambassador ocean view and we had an unforgettable luxury experience . The moment we arrive it felt so welcoming staff was so friendly and helpful. The restaurants are stunning and the food and service are amazing . The variety and quality of food exceded my expectations . Our room was perfect for our family of 4 it had everything we needed . I love how they have the kids club and they do fun activities for the kids and the staff are great . We want to recognize our personal concirge Braulio Lopez who he went above and beyond to make our vacation unforgetable by helping us feel so welcome he make sure we had everything we need during our stay and helped us with recervations like restaurants and spa and he would keep us informed of the Activities in the resort . I also want to recognize Jimmy he took us for the bike tour and the Eco tour we loved how he explained everything he showed us in the tour he is very knowledgeable. Also their Spa is the best I really had a great experience. I you are looking for a family friendly Resort Grand velas riviera maya is the one it has everything incredible service , stunning restaurants ,Breathtaking surroundings you have beach view and jungle view and if you have kids they will love the fun activities they have at the kids club.

  Jun 15, 2025
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  Shouts out to Raymundo, Juan, Ines and Luz.

  I was just here last year and am pretty sure I already wrote a thorough review, so I’m adding this one just to say a big huge thanks to several staff members who were truly warm, welcoming and passionate about their jobs. Raymundo at the Bistro was always so welcoming and ready with a warm smile. Whether or not I was at his table, he made sure to stop by and see how I was doing. Juan, also in the Bistro, made the most perfect and beautiful iced cappuccino I had all week — the only one with foam! We had a little discussion about coffee and his knowledge was so apparent. And I appreciate the extra effort I know it took to get my oat milk to froth. That extra effort meant the world to me and didn’t go unnoticed at all resort where the staff is generally always very willing to help. Ines at the spa took me on my hydrotherapy circuit and was so lovely and kind. When I returned two days later, her face literally lot up when she recognized me. That sort of welcome makes a resort feel like home. She did such a great job and deserved to be applauded for her attentiveness and authentic hospitality. I also found Luz at the Zen pool to be a standout on the staff. She was there with our drink refills even before we realized we needed them. She anticipated our needs and helped make our limited time at the pool feel like a real escape. These staff members were some of the best I encountered and they did more than just their jobs — they offered true hospitality and knew what we needed before we asked. Thank you!!

  Jun 13, 2025
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  A Week in Paradise

  Best Luxury all inclusive resort in Cancun / Riviera Maya. 3rd time and quality level maintains superbly . Beautiful installations and landscaping. Clean. Big rooms. Delicious food. They even have a Michelin Starred restaurant. Don’t even think of bringing your own booze. They have top notch spirits all inclusive (Even good Bourbons). The SE SPA is one of the best around the World, 5 Star Forbes Travel Guide. The Water Ceremony is a must try. But above all, the Service is the best, from the moment you check in until you check out. Kudos to BRAULIO, our Concierge who went above and beyond to make sure we had the best experience. He heard my kids telling me that they wanted a plush monkey which is the Resort’s icon. When we got to our room the two plush monkeys were there on the bed waiting for my kids. They were happy. Is expensive, but it’s worth every dollar you spend. The experience is unforgettable.

  Jun 13, 2025
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  Memorable and wonderful family vacation

  We had a great time at Grand Velas. I want to share about our experience with Mariana Ortega & Airy, our personal concierge. My daughter got very ill shortly after arriving at the hotel and they went above and beyond to get us the help we needed. Medicine to the facility, coordinating a doctor to come see us on site and then really sweet touches after she felt better to make her smile. One day we got to the room and they had hung balloons from the bathroom ceiling and drawn an adorable bubble bath filled with more balloons. The night before we left there were stuffed animals and books on all the kids beds as keep sakes to take home. We also had a baby on the trip and there was no shortage of baby accessories, toys, cribs, specialized food, floaties for the pool etc. it was truly a remarkable and unique experience & I would highly recommend Mariana & Airy to anyone visiting :) thank you for a great trip! We hope to be back.

  Jun 13, 2025