Resort Details
- Aqua BarSwim-up Bar
Location: Main pools of each ambiance.
- AzulThis restaurant offers a panoramic view of the Mexican Caribbean, open-air terrace, air-conditioned seating area and casual, relaxed ambiance. It features an expansive international buffet, grilled specialties and à la carte menu.
Location: Ambassador.
Capacity: 280.
Dress code: During day short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. In the afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed shoes for men; casual dress, skirt, bermuda or trousers for women.
All ages.
Reservations are not required. - BistroOpen for breakfast, lunch and dinner, Bistro serves a wide selection of dishes featuring various world cuisines, complemented by an extensive international wine list.
Location: Grand Class.
Capacity: 120.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Minimum age 16 years.
Reservations not required. - ChakáA casual, open-air restaurant situated amid the tropical jungle foliage of Salam, Chechén and Chacá trees. Open for breakfast, lunch and dinner, it features an international buffet during the day and an à la carte menu of Mayan specialties in the evening.
Location: Zen Grand.
Capacity: 180.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Applies to 16 years old guests and older.
Reservations required only for dinner:
conciergerm@velasresorts.com. - Cocina de AutorRated Five Diamonds by the AAA, under the tutelage of Bruno Oteiza and Mikel Alonso, Cocina de Autor invites you to enjoy the most creative and avant-garde culinary experience, with a 12-course tasting menu inspired by the delicacies of the Mexican Caribbean.
Location: Grand Class.
Capacity: 60.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Code applies to 16-years old adolescents and older.
Information and reservations:
conciergerm@velasresorts.com. - FridaRecipient of the AAA Four Diamond Award, Frida pays tribute to the famous painter Frida Kahlo with a menu for all ages featuring traditional dishes with a modern twist. Savor the authentic flavors that have made Mexican cuisine a part of the World Heritage of Humanity, such as fresh and dried chiles, local cheeses, herbs and more. Every dish is a gourmet work of art that reflects the country’s rich culinary heritage.
Location: Ambassador.
Capacity: 120.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - Karaoke BarA place to make memories of fun and laughter. Discover the nightlife of Playa del Carmen right at the resort.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - KoiThis Sports Bar & Lounge features spacious indoor and outdoor areas, immersed within the Mayan jungle and surrounded by lush flora and fauna. Enjoy shows and sports events on 231" Black Diamond screens, a dance floor with DJ, premium international beverages and cocktails made with natural ingredients.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - LuccaItalian-Mediterranean cuisine
Lucca offers a full range of Italian and Mediterranean flavors in creations featuring seafood and fine cuts of meat, fresh pasta, pizzas and vegetarian options. From appetizers to lavish desserts, the restaurant offers the perfect dish for every type of guest.
Location: Ambassador.
Capacity: 132.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
Information and reservations: conciergerm@velasresorts.com. - PiafRated Four Diamonds by the AAA. Experience the culinary art of French cuisine in the romantic and enchanting ambiance of Piaf. Its Swarovski crystal curtains, lighting and design come together in perfect harmony to create an atmosphere of delicate extravagance.
Location: Grand Class.
Capacity: 96.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
For ages 16 and over
Information and reservations: conciergerm@velasresorts.com. - Piano BarWhen the sun goes down, this ocean-view bar comes to life. Sample the best cocktails and domestic and imported wines, with the excellent service that characterizes Grand Velas.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - SinLinRecipient of the AAA Four Diamond Award, Sen Lin takes diners on a journey through the culinary traditions of China, Japan, Korea, Vietnam, Malaysia, Cambodia and Thailand. Immersed in the jungle, the restaurant highlights the mystique of the Riviera Maya, offering new aromas and flavors, in addition to a lounge bar serving exotic cocktails.Location: Zen Grand.
Capacity: 128.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - SinLin BarThis bar offers a tranquil, captivating ambiance amid the Mayan jungle. Relax on wooden chairs in our lounge, surrounded by natural sounds and soft lighting, or indoors with various types of music.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - Sky BarOffering an exceptional view from the Grand Class ambiance, this bar was placed in between two haute cuisine restaurants. With lounge music and stunning design, it creates the perfect welcome to an unforgettable experience.
Location: Grand Class.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
For ages 16 and over.
Reservations are not required.
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- Parking†
- Pool†
- Spa†
- Travel agency†
- Valet parking†
- Water sports†
- Wireless internet connection in public areas†
- Convention Centre†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite
Kids club for ages 4-12.
Bask in the sun while your kids enjoy the vacation of a lifetime! The kids club is an innovative program where kids play and create memories through fun activities in a supervised environment.
- Direct access to a beach
- Fitness center on-siteStationary Bicycles
StairMaster
Treadmills
Weight stations
Yoga classes
Kinesis
Personal training - Non-Motorized Water Sports
- PoolThere is a pool on-site.
- Spa †• Lobby Spa
• Flotarium
• Janzu Suites
• Couple's Suites
• Bridal Spa Suite
• Luxury and multifunctional Spa Suites
• Beauty Salon
• Lockers area
• Water Ceremony
• Rest area
• Spa Boutique with products of exclusive brands - Teen programs
Teen's club for ages 13-17.
Our exclusive Teens Club is the perfect place to chill out in a relaxed, supervised environment.
- Golf †Grand Velas Riviera Maya has special agreements with two world-class golf courses:
-El Camaleón - 5 minutes away
-Grand Coral -10 minutes away
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Can't wait to come back!
Our stay at Grand Velas was truly exceptional—luxurious, welcoming, and unforgettable. The resort is beautifully designed with thoughtful details throughout, and our spacious suite offered both comfort and elegance. Service was outstanding at every turn, with heartfelt touches like nightly surprises and warm notes from the staff. Our kids were thrilled to spend their days swimming and enjoying the fantastic kids’ and teens’ clubs—special thanks to Astrid and Nicholas, who made their experience even more magical. We’re especially grateful to our wonderful concierge, Braulio, whose care and attentiveness made everything seamless. The dining options were equally impressive, satisfying even our picky eaters with healthy and delicious choices. We left with full hearts and can’t wait to return to this extraordinary place.
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Great experience at Grand velas riviera maya
Me and my family stayed at Grand velas Riviera Maya in the Ambassador ocean view and we had an unforgettable luxury experience . The moment we arrive it felt so welcoming staff was so friendly and helpful. The restaurants are stunning and the food and service are amazing . The variety and quality of food exceded my expectations . Our room was perfect for our family of 4 it had everything we needed . I love how they have the kids club and they do fun activities for the kids and the staff are great . We want to recognize our personal concirge Braulio Lopez who he went above and beyond to make our vacation unforgetable by helping us feel so welcome he make sure we had everything we need during our stay and helped us with recervations like restaurants and spa and he would keep us informed of the Activities in the resort . I also want to recognize Jimmy he took us for the bike tour and the Eco tour we loved how he explained everything he showed us in the tour he is very knowledgeable. Also their Spa is the best I really had a great experience. I you are looking for a family friendly Resort Grand velas riviera maya is the one it has everything incredible service , stunning restaurants ,Breathtaking surroundings you have beach view and jungle view and if you have kids they will love the fun activities they have at the kids club.
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Shouts out to Raymundo, Juan, Ines and Luz.
I was just here last year and am pretty sure I already wrote a thorough review, so I’m adding this one just to say a big huge thanks to several staff members who were truly warm, welcoming and passionate about their jobs. Raymundo at the Bistro was always so welcoming and ready with a warm smile. Whether or not I was at his table, he made sure to stop by and see how I was doing. Juan, also in the Bistro, made the most perfect and beautiful iced cappuccino I had all week — the only one with foam! We had a little discussion about coffee and his knowledge was so apparent. And I appreciate the extra effort I know it took to get my oat milk to froth. That extra effort meant the world to me and didn’t go unnoticed at all resort where the staff is generally always very willing to help. Ines at the spa took me on my hydrotherapy circuit and was so lovely and kind. When I returned two days later, her face literally lot up when she recognized me. That sort of welcome makes a resort feel like home. She did such a great job and deserved to be applauded for her attentiveness and authentic hospitality. I also found Luz at the Zen pool to be a standout on the staff. She was there with our drink refills even before we realized we needed them. She anticipated our needs and helped make our limited time at the pool feel like a real escape. These staff members were some of the best I encountered and they did more than just their jobs — they offered true hospitality and knew what we needed before we asked. Thank you!!
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A Week in Paradise
Best Luxury all inclusive resort in Cancun / Riviera Maya. 3rd time and quality level maintains superbly . Beautiful installations and landscaping. Clean. Big rooms. Delicious food. They even have a Michelin Starred restaurant. Don’t even think of bringing your own booze. They have top notch spirits all inclusive (Even good Bourbons). The SE SPA is one of the best around the World, 5 Star Forbes Travel Guide. The Water Ceremony is a must try. But above all, the Service is the best, from the moment you check in until you check out. Kudos to BRAULIO, our Concierge who went above and beyond to make sure we had the best experience. He heard my kids telling me that they wanted a plush monkey which is the Resort’s icon. When we got to our room the two plush monkeys were there on the bed waiting for my kids. They were happy. Is expensive, but it’s worth every dollar you spend. The experience is unforgettable.
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Memorable and wonderful family vacation
We had a great time at Grand Velas. I want to share about our experience with Mariana Ortega & Airy, our personal concierge. My daughter got very ill shortly after arriving at the hotel and they went above and beyond to get us the help we needed. Medicine to the facility, coordinating a doctor to come see us on site and then really sweet touches after she felt better to make her smile. One day we got to the room and they had hung balloons from the bathroom ceiling and drawn an adorable bubble bath filled with more balloons. The night before we left there were stuffed animals and books on all the kids beds as keep sakes to take home. We also had a baby on the trip and there was no shortage of baby accessories, toys, cribs, specialized food, floaties for the pool etc. it was truly a remarkable and unique experience & I would highly recommend Mariana & Airy to anyone visiting :) thank you for a great trip! We hope to be back.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryGuests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed