Resort Details
- Aqua BarSwim-up Bar
Location: Main pools of each ambiance.
- AzulThe restaurant will be closed for maintenance from August 30 to September 25, 2026, reopening on September 26. During this period, Bistro will serve guests with buffet and à la carte dining options.This restaurant offers a panoramic view of the Mexican Caribbean, open-air terrace, air-conditioned seating area and casual, relaxed ambiance. It features an expansive international buffet, grilled specialties and à la carte menu.
- BistroOpen for breakfast, lunch and dinner, Bistro serves a wide selection of dishes featuring various world cuisines, complemented by an extensive international wine list.
Location: Grand Class.
Capacity: 120.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Minimum age 16 years.
Reservations not required. - ChakáA casual, open-air restaurant situated amid the tropical jungle foliage of Salam, Chechén and Chacá trees. Open for breakfast, lunch and dinner, it features an international buffet during the day and an à la carte menu of Mayan specialties in the evening.
Location: Zen Grand.
Capacity: 180.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Applies to 16 years old guests and older.
Reservations required only for dinner:
conciergerm@velasresorts.com. - Cocina de AutorRated Five Diamonds by the AAA, under the tutelage of Bruno Oteiza and Mikel Alonso, Cocina de Autor invites you to enjoy the most creative and avant-garde culinary experience, with a 12-course tasting menu inspired by the delicacies of the Mexican Caribbean.
Location: Grand Class.
Capacity: 60.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Code applies to 16-years old adolescents and older.
Information and reservations:
conciergerm@velasresorts.com. - FridaRecipient of the AAA Four Diamond Award, Frida pays tribute to the famous painter Frida Kahlo with a menu for all ages featuring traditional dishes with a modern twist. Savor the authentic flavors that have made Mexican cuisine a part of the World Heritage of Humanity, such as fresh and dried chiles, local cheeses, herbs and more. Every dish is a gourmet work of art that reflects the country’s rich culinary heritage.
Location: Ambassador.
Capacity: 120.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - Karaoke BarA place to make memories of fun and laughter. Discover the nightlife of Playa del Carmen right at the resort.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - KoiThis Sports Bar & Lounge features spacious indoor and outdoor areas, immersed within the Mayan jungle and surrounded by lush flora and fauna. Enjoy shows and sports events on 231" Black Diamond screens, a dance floor with DJ, premium international beverages and cocktails made with natural ingredients.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - LuccaItalian-Mediterranean cuisine
Lucca offers a full range of Italian and Mediterranean flavors in creations featuring seafood and fine cuts of meat, fresh pasta, pizzas and vegetarian options. From appetizers to lavish desserts, the restaurant offers the perfect dish for every type of guest.
Location: Ambassador.
Capacity: 132.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
Information and reservations: conciergerm@velasresorts.com. - PiafRated Four Diamonds by the AAA. Experience the culinary art of French cuisine in the romantic and enchanting ambiance of Piaf. Its Swarovski crystal curtains, lighting and design come together in perfect harmony to create an atmosphere of delicate extravagance.
Location: Grand Class.
Capacity: 96.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
For ages 16 and over
Information and reservations: conciergerm@velasresorts.com. - Piano BarWhen the sun goes down, this ocean-view bar comes to life. Sample the best cocktails and domestic and imported wines, with the excellent service that characterizes Grand Velas.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - SinLinRecipient of the AAA Four Diamond Award, Sen Lin takes diners on a journey through the culinary traditions of China, Japan, Korea, Vietnam, Malaysia, Cambodia and Thailand. Immersed in the jungle, the restaurant highlights the mystique of the Riviera Maya, offering new aromas and flavors, in addition to a lounge bar serving exotic cocktails.Location: Zen Grand.
Capacity: 128.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - SinLin BarThis bar offers a tranquil, captivating ambiance amid the Mayan jungle. Relax on wooden chairs in our lounge, surrounded by natural sounds and soft lighting, or indoors with various types of music.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - Sky BarOffering an exceptional view from the Grand Class ambiance, this bar was placed in between two haute cuisine restaurants. With lounge music and stunning design, it creates the perfect welcome to an unforgettable experience.
Location: Grand Class.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
For ages 16 and over.
Reservations are not required.
- Zen Grand Nature View Suite
View: Jungle view
Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)
Occupancy limits- 3 adults, 2 children, 4 total. 5 pax is allowed only when that 5th pax is an infant. Infant age for this property is 0-3yrs.
Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.
This spacious 1,184 sq. ft. / 110 m2 suite has a terrace in the heart of the Mayan jungle, where you can enjoy the sunrise with a Nespresso coffee or relax with L'Occitane products in the interior jacuzzi. The exquisite décor and amenities will continuously remind you that you’re in paradise.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Connecting rooms*
- DVD player
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- Turn down service
- TV
- Video on demand
- Zen Grand Pool Nature View Suite
View: Jungle view
Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)
Occupancy limits -3 adults, 2 children, 4 total. 5 pax is allowed only when that 5th pax is an infant. Infant age for this property is 0-3yrs.
Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.
Enjoy a spacious 1,184 sq. feet of relaxed space in these beautifully decorated suites. Mix a drink from the mini-bar and savor tranquil views of the Mayan jungle from your private terrace. Relax with a 42" plasma TV with premium channels, CD/DVD/MP3 player and Wi-Fi. Ideal for up to 3 adults, 1 child (4-15) and 1 infant (0-3).- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Connecting rooms*
- DVD player
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- Turn down service
- TV
- Video on demand
- Zen Grand Two-Bedroom Family Suite Nature View
Bedding: Connecting Zen Grand Suites with 1 King Bed and 2 double beds (bedding is on-request basis and cannot be guaranteed)
Occupancy limits: 6 Adults, 6 children, 8 total.
Maximum of 6 children through the age of 3 stay free in existing beds with at least 2 adults.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea Maker
- DVD player
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Telephone
- Turn down service
- TV
- Video on demand
- Ambassador Ocean View Suite
View: Ocean View
Bedding: 1 King bed & one sofa (bedding is on-request basis and cannot be guaranteed)
Occupancy limits- 3 adults, 2 children, 4 total. 5 pax is allowed only when that 5th pax is an infant. Infant age for this property is 0-3yrs.
Perfect the art of family vacations in our 1,270 sq. foot suites that include a plush king bed, sitting area with sofa and plasma TV with premium channels, a stocked mini-bar & a spa-like bath with Jacuzzi tub and L'Occitane amenities. Enjoy extraordinary views of the white sand beach and Caribbean Sea from your private terrace.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Connecting rooms*
- DVD player
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- Turn down service
- TV
- Video on demand
- Ambassador Pool Ocean Front View Suite
View: Ocean View
Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)
Occupancy limits -3 adults, 2 children, 4 total. 5 pax is allowed only when that 5th pax is an infant. Infant age for this property is 0-3yrs.
Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.
Experience a dream vacation with your family in a heavenly, spacious 1,270 sq. ft. / 118 meter square environment. Enjoy the tranquility of the Mexican Caribbean from the comfort of your private oceanfront plunge pool and terrace.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Connecting rooms*
- DVD player
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- Turn down service
- TV
- Video on demand
- Grand Class Pool Suite Ocean Front
View: Ocean Front
Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)
Occupancy limits: 3 adults, 0 children, 3 total. Children are not allowed in this room category.
1,377-sq. ft. / 127 meter square suites where tranquility reigns. You’ll enjoy absolute privacy and amazement surrounded by the beauty of the Riviera Maya, with a private plunge pool overlooking the Mexican Caribbean. At the end of your day, rest in the softness of your comforters and goose down pillows.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Connecting rooms*
- DVD player
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- TV
- Video on demand
- Ambassador Two-Bedroom Family Suite Ocean View
View: Ocean View
Bedding: 1 king and 2 queen beds (bedding is on-request basis and cannot be guaranteed)
Occupancy limits: 6 Adults, 6 children, 8 total.
Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults.
Discover the charm of Riviera Maya in this 2,540-sq. ft. / 230 meter square suite, ideal to spread out, relax and spend some prime together-time. Luxuriate your senses with the stunning ocean view that these two connecting suites offer, with one king and two queen-size beds and be pampered by the personalized service of a Concierge and Baby Concierge - if required. Be captivated by the exquisite views, welcome kit and special amenities such as a teepee, beach toys, bathrobes for kids, kid-friendly turndown service, among others.
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Turn down service
- 1 Bedroom Grand Class Presidential SuiteBedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)
Occupancy details: 2 adults- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea Maker
- Minibar
- Shower
- Turn down service
- Wireless internet connection
- 2 Bedroom Grand Class Presidential SuiteBedding: 1 king and 2 queen beds (bedding is on-request basis and cannot be guaranteed)
Occupancy details: 6 adults- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea Maker
- Minibar
- Shower
- Turn down service
- Wireless internet connection
- 24-hour room service*
- Babysitting*
- Beauty shop/salon*
- Business center*
- Car Rental Services*
- Concierge desk*
- Connecting rooms*
- Currency exchange*
- Exercise gym*
- Lobby*
- 24-hour room service*
- Babysitting*
- Beauty shop/salon*
- Business center*
- Car Rental Services*
- Concierge desk*
- Connecting rooms*
- Currency exchange*
- Exercise gym*
- Lobby*
- Parking*
- Pool*
- Spa*
- Travel agency*
- Valet parking*
- Water sports*
- Wireless internet connection in public areas*
- Convention Centre*
- Please contact the hotel for additional information.
* Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite
Spaces Kids' Clubs: Spaces for imagination
Our youngest guests will discover a home for their imagination alongside Pancho, our friendly mascot. These newly renovated spaces honor nature, offering a dynamic and educational environment where real-world connection and active play take center stage.
In these areas, children can enjoy:
- Snack Station
- Screen-free Concept
- Group Competitions
- Picnics
- Creative Sessions
- Playhouse And Dance Floor
- Direct access to a beach
- Fitness center on-siteStationary Bicycles
StairMaster
Treadmills
Weight stations
Yoga classes
Kinesis
Personal training - Non-Motorized Water Sports
- PoolThere is a pool on-site.
- Spa *• Lobby Spa
• Flotarium
• Janzu Suites
• Couple's Suites
• Bridal Spa Suite
• Luxury and multifunctional Spa Suites
• Beauty Salon
• Lockers area
• Water Ceremony
• Rest area
• Spa Boutique with products of exclusive brands
Jungle Kids SpaNestled within the natural sanctuary of the Zen Grand ambiance, children ages 5 to 12 can experience wellness with a unique twist. As the first kids' spa within the prestigious Forbes Travel Guide 5-Star-rated SE Spa, this space uses immersive murals and natural sounds to create an experience that promotes self-care and deep connection with the environment.
In this sanctuary, little ones can enjoy:
- Relaxation treatments in Shiatsu massage chairs and dedicated facial areas.
- Manicures, pedicures, and a fun styling station for hair and beauty.
- Natural products by FarmHouse Fresh, including a gift kit to take the experience home.
- Colorful drinks and healthy snacks that perfectly complement their spa journey.
- Teen programs
Teen's club for ages 12-17.
Our exclusive Teens Club is the perfect place to chill out in a relaxed, supervised environment.
Youngsters will find a modern, larger space designed for socializing and fun. It is the perfect place for teen guests to connect through gaming, learning, and culinary experiences tailored specifically to their age group. They can enjoy:
- Playstation 5
- Arcade Area
- Golf Stimulator
- VIP Movie Theater
- Cooking Classes
- Mocktail Bar
- Traditional Huichol
- Tournaments
- Golf *Grand Velas Riviera Maya has special agreements with two world-class golf courses:
-El Camaleón - 5 minutes away
-Grand Coral -10 minutes away
* Fees may apply
With the finest white sand beach in the Riviera Maya, the AAA Five Diamond Grand Velas Riviera Maya is an ultra-luxury All-Inclusive resort set on 206 acres of pristine jungle and mangroves. Guests can choose accommodations that are oceanfront, ocean view or in a Zen-like tropical setting, embraced by the flora and fauna of the Yucatan Peninsula's jungle. All 539 designer-like suites are exceptionally spacious, more than 1,100 square feet each, all with outdoor terraces, and some with private plunge pools. Eight restaurants, including six gourmet offerings, present a tour through Mexico, Europe and Asia. Cocina de Autor, at the hands of world-renowned celebrity chefs Bruno Oteiza and Mikel Alonso, holds a MICHELIN star and the AAA Five Diamond Award, the first restaurant in the world in an all-inclusive to win this latter prestigious distinction. Rated five-stars by Forbes, SE Spa is the region's largest spa sanctuary at more than 90,000 square feet, known for its authentic Mexican treatments and signature seven-step water ceremony. Other features include 24-hour Personal Concierge; 24/7 in-suite service; three swimming pools; two fitness centers; water sports; innovative Kids' Clubs and Teens' Club; Baby Concierge; Karaoke Bar; Koi Bar; Amat Cafe, and business center. The resort offers more than 91,000 square feet of meeting space and outdoor areas for events inclusive of a 31,000-square-foot Convention Center, able to accommodate up to 2,700 guests.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6986 reviews
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Sep 12, 2026We love Grand Velas!
This was our first family vacation and first all-inclusive! We specifically chose this resort because of its reputation of being family-friendly. This resort went above and beyond for our family. Our concierge Alfonso was amazing! He was so attentive to us. He sent reminders of events and dinner reservations every morning. He was very prompt with his responses as well. He even set up a fun little surprise for our daughter when we got back from an afternoon of swimming (a bluey themed bubble bath with balloons all over!) His service was excellent and he went above and beyond our expectations! The food was incredible! Even the non-specialty Bistro in Grand Class had impressive food that paralleled five star restaurants! Our favorite was Sen Lin! The babysitting service was phenomenal. We didn’t have grandparents traveling with us to help watch our daughter but we felt that our daughter was in safe and capable hands. Naomi was our babysitter. She was communicative and attentive to our daughter. Our daughter immediately felt comfortable with her. She fed our daughter dinner and played with her in the suite. She informed us that she was an au pair in L.A for years which reassured us that she was well trained in childcare! I would certainly use the babysitting service again. The kids club was also super cute with a light up dance floor and the cutest little snack bar! Our daughter was too young to be without a parent or babysitter, so we all enjoyed it together and she had a blast! Overall, we had a wonderful time and hope to come back again some day!
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Sep 06, 2026
Exceptional service from start to finish — this team treated us like family
Carolina was the highlight of the team — prompt replies at any hour, appointments booked almost as soon as we asked, and constant clear communication. She arranged a same-morning Bacal massage at SE Spa (incredible — do the Water Ceremony beforehand), got the bike tour team to make an exception so my wife could join, set up a wonderful babysitter (Sofia) for our son, and even had a special surprise ready for him that completely made his day. Alfonso was equally dependable, handling everything from minibar restocks to helping us pack on departure day. Aaron, the guest service manager, went above everything. When I reached out disappointed that I hadn’t known about some restaurant closures during our stay, he personally arranged an upgrade for us and kept checking in throughout the trip to make sure we were getting the highest level of service. That kind of ownership is rare. As vegetarians, dining could have been a challenge, but Noe at the Bistro went above and beyond to accommodate us — coordinating with the head chef so vegetarian options were ready each day, always with a big smile and ready to help. Fernando and Daniela, our waiters, remembered our names from day one and greeted us warmly every morning — it genuinely made our days better. Dinners at Sen Lin, Cocina de Autor, Frida, and Lucca were all excellent, the suite move was seamless, and every small request was handled instantly. We will absolutely be back!
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Sep 06, 2026
Business trip in paradise
We came on a business trip with our company and I must say it was a wonderful resort, people were so nice and the service outstanding, Lio our concierge always greeting us with a warm good morning coming out of the suite. Thank you all for everything.
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Sep 06, 2026
Perfect expérience
What an expérience ! Alfonso Alamila and Carolina Collado, pur butler, give us a perfect service. The hôtel is very nice and good is perfect. We traveled a Iot and it was our best all inclusive expérience. We recommande !
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Sep 03, 2026
Wonderful
Wonderful experience from start to finish! The entire experience was great, but what really stood out was the staff. Food was great. Everyone was incredibly friendly, welcoming, and genuinely attentive. It felt like they took the time to get to know you as a person rather than treating you like just another guest or another face passing through. From our concierge Alfonso and Braulio who made the stay extra special for our kids (and us!) to everyone at the bistro Lizzette, Jose, Francisco & Adan who quickly made the effort to know us. And Daniela went out of her way to accommodate us and make our Mexican experience feel and taste authentic! That personal touch made the stay feel special and truly enjoyable. I would definitely stay here again!
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryGuests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed