Grand Velas Riviera Nayarit - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4854 reviews

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  They've mastered the little details

  Blown away! We've been to 5 or 6 resorts and this is the first one we said we *definitely* have to return to. Yes the food and pool are excellent, but for us, it was all the little details in between that made this a must-return. Grand Velas Riviera Maya is full of personal touches and exceptional service. We felt completely taken care of at all times in this clean, beautiful place. What kind of attention to detail goes on here? About 2/3 through the trip, my wife handwrote her nickname on a signup to sing a karaoke song. By the next morning - our TV menu was changed to say "Good morning, [nickname]". It's just one minor thing, but when you stack them all together, it paints a picture of a resort that is very intentional about its guests. We want to thank our concierge Salvador, who made sure we had anything we wanted right away. The entire staff from front desk to cleaning was also accommodating to our requests. And I want to highlight the incredible activities team, including Jazmin, Brandon, Andrea, Delvy, and others. They had plenty for my sons and I to do during the day, and brought such a positive energy to everything they did. One morning I joked that I'd like to dance a little while I was there...and they put a dance lesson together for me that afternoon! (I told you...it's about the little things here!) We can't wait to return.

  Oct 03, 2026
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  Gorgeous property

  Wonderful suites only and all- inclusive hotel. The grounds are gorgeous and the staff is highly attentive.

  Sep 19, 2026
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  5 star wow

  Excellent trip, 5-star service all the way around. From the pool to the food to the butler service, everything was taken care of. Clean, spacious, nice updated rooms. The beach is really nice but the waves are strong so be careful for that Big shout out to Gustavo at the pool and Dulce our Butler 🎉

  Sep 11, 2026
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  Family Summer Fun!

  Amazing end of summer family vacation. From the minute we checked in, the attention to service was incredible due in large to Salvador our Concierge. He was on top of everything the entire week. We appreciated the entire team who was focused on our amazing experience. Thanks to Gustavo and Eduardo and Kenia at the pool, Kevyn at the pool bar, and Daniel the bartender!

  Sep 07, 2026
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  Another Outstanding Stay at Grand Velas Riviera Nayarit

  We returned to Grand Velas Riviera Nayarit last July for our sixth stay at the property. As usual, we had a wonderful stay of which the highlight by far was the spectacular service. We were warmly welcomed by the front desk team, and greeted by Chepe (head concierge), Fidel (captain at Azul), and Mario (concierge) upon our arrival, which made us feel right at home. We stayed in two modern, refined, and spacious suites with a fantastic view of the ocean and beach, as well as a well-stocked mini bar. Our experience with the F&B outlets was also very good, especially at Azul, where the service and anticipation to detail by Fidel and his team stood out tremendously. We are also grateful to Emiliano (cook at Azul) who provided great service, always with a smile, as did Angel (who we also saw at Frida and Piaf), Ricardo, and Edgar. Alan and Daniel took great care of us at Piaf, as did Manuel in the pool area. We also would like to recognize Fabiola (head concierge); Gabriel and Santos (bellmen); Beatriz, Kevin, Arlinda, Gabriela, Alicia, and Araceli (spa); and Fatima at the front desk. Certainly, the standards of excellence reflected in every aspect of our stay would not have been possible without the leadership of Managing Director Pilar Perciavalle, who takes care of every detail and always prioritizes guest comfort and safety. Thank you to everyone who helped create another memorable stay at Grand Velas Riviera Nayarit for us, and we look forward to coming back soon!

  Aug 29, 2026