Resort Details
- La Villa BarThe elegant hotel bar located in the lobby features a selection of delicious light dishes such as salads, sandwiches and tapas, as well as cocktails. It has a welcoming library with a wide variety of books available to all guests.
- Las Infantas RestaurantFeaturing a very contemporary design reminiscent of a private kitchen, this spacious restaurant offers guests a complete breakfast consisting of more than 60 different products including glutenfree and dietary options.
- 24-hour front desk
- Business center†
- Concierge desk
- Contactless check-in and check-out are available
- Elevators
- Housekeeping - daily
- Internet services
- Laundry Facilities†
- Meeting rooms†
- Parking†
† Fees may apply
- Bike rental †
- Gym †
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1029 reviews
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May 17, 2025Fabulous Hotel
I don't know where to start on describing how much I loved this hotel. Front desk staff was so helpful. Always taking the time to answer questions and making sure we were having a wonderful stay. They also made excxellent local restaurant recommendations and reservations. The cleaning staff was amazing. The room was always impecably cleaned and common areas were well maintained. Best of all was the room. Had room 602 (I think) Amazing. Huge room with a sitting area and an incredible rooftop deck with couches and chairs for sipping late night glasses of cava over looking Gran Via. Also loved the antique elevator by the front desk. I think I was the only on that used it. What a nice stay and way to end our trip in Spain.
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May 15, 2025Great Location
The hotel offers many positive aspects, contributing to a very pleasant stay overall. The location is absolutely perfect, offering effortless access to the city! For a city center spot, the room size is excellent, and it is wonderfully clean. The bar staff are exceptionally nice. However, there were a couple of areas that fell short of expectations. While the advertised pictures of the entrance show a light and bright reception area, the reality upon entering felt considerably darker, which didn't create the welcoming first impression we anticipated. Additionally, the breakfast experience was disappointing. We found the price to be high for what was offered, and the staff service during breakfast felt abrupt and unwelcoming, giving the distinct impression of being rushed. These specific points, particularly the breakfast experience and the difference in the entrance's appearance compared to the photos, regrettably led to a slightly lower overall rating and impacted the overall staff score, despite the positive aspects of our stay.
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Apr 17, 2025
Well run hotel in convenient location.
The hotel is wonderful. It is clean, well run, and the rooms are relatively quiet - especially considering that it is on a very busy boulevard. The breakfast buffet has a lot of variety of good offerings. The location is excellent - near enough to most "tourist" locations to make them walk-able.
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Apr 11, 2025
Wonderful experience
Great charming hotel!! they received us with a glass of champagne and croissants! the staff was super friendly and accommodating!! I will definitely stay here again! the room for two was clean and beautiful- I would have liked to have an outside window but other than that, great experience
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Apr 08, 2025
5-star value but not 5-star price! Helpful and friendly front desk, clean, quiet, amazing location.
Our trip was very last minute so we’re were not picky on where we stayed, just needed a room. However, we were pleasantly surprised with this boutique hotel! Oriana at the front desk was awesome! She helped us to get reservations at amazing restaurants off the beaten path, even got us in one that was all booked up already! The rest of the staff at the front desk was also helpful but she stood out as exceptional! The Roma were clean, linens were clean, bathroom was clean, the only complaint was that the bathroom sink knobs in our room were not fastened to the sink and were loose. Otherwise, everything from breakfast to the bar at night was perfect. Highly recommend this hotel for a great location, good price, and exceptional service staff.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)