Hacienda Buenaventura Hotel and Mexican Charm - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5991 reviews

• 

  Good value

  Great location and staff. Clean. Ok buffet. Short walk to the beach. Easy uber or bus rode to other zones. Safe neighbourhood

  Feb 03, 2026
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  Small but beautiful attention to detail. Food is great, service is excellent. Very clean and safe!

  Very charming resort. Food is good. A la Carter is delicious, hostess Gabriela is lovely and accommodating. Service by Alfredo was professional, friendly and attentive. Highly recommend!

  Feb 02, 2026
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  Delicious dinner excellent service a wonderful evening ❤️

  We had a delicious dinner at Restaudante Sabores Our server Alfredo Bobodilla was excellent, as was the hostess Gabriela , both so friendly we are going to go again tomorrow 😊

  Jan 28, 2026
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  Budget Friendly but You Get What you Pay for.

  Budget friendly all inclusive hotel. The hotel is dated but very well maintained. The food is available in one main restaurant and is a buffet which becomes very repetitive as a lot of the items are recycled the following day. The biggest issue here is the other guests, who are budget minded like us but essentially eat and drink as much as they can to get their "moneys worth". Most of the guests were, like us from Canada, which I found embarrassing when they stared drinking doubles of hard liquor first thing in the morning. Multiple incidents of drunk people, yelling and being rude to the staff turned us right off and as a result I don't think we will ever return. At one point I had to help staff break up a domestic fight between a couple which I still find unbelievable that it happened. Maybe consider not serving alcohol until noon.

  Jan 28, 2026
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  Not Recommended

  I stayed at this hotel for 10 days in January 2026. Some positives. A lot more negatives. I do NOT recommend this hotel. (If you’re a techie, jump to below, NO ROOM WIFI). Positives: 1. Great, well maintained pool area (but note that guests are up at 7am ‘reserving pool chairs’. By 9am, there isn’t a chair that isn’t ‘reserved’. The hotel cracked down on this on Day Nine. Too little. Too late). 2. Genuinely friendly staff at reception, bar and restaurant). English was limited though 3. Decent food in the restaurant (heavily weighted to Mexican food so if you’re looking for a full on English breakfast or a N American breakfast, your options are limited). I lived on fruit, cheese and pastries. Negatives: 1. SECURITY: Poor room security. It felt like the 1970s main door knob was going to fall off. There was no digital door lock security technology. The room safe had no digital passcode but had a ‘block bolt’ operated by a key. (Don’t lose that key as they are clear you will pay for the replacement!) The safe was too small to fit an iPad. The balcony door had a dodgy door lock. SECURITY: 1/10. 2. LOCATION: The hotel is located at least a 25 min local bus ride (I don’t recommend !) or 15 min taxi ride from the old city. LOCATION: 2/10. 3. ROOM: The room was VERY dated. Example: there was a broken lamp in the room. (Why not just remove it?). The soap dish was dangling and the soap always slid onto the counter. And the shower, dear lord, don’t get me started. One of the bedside lights was broken. The bathroom door scraped on the floor opening and closing. The room was dark, dingy and damp. The curtains didn’t pull across without a hard tug. I’ve travelled to 58 countries and this is the third worst hotel room I’ve stayed in. The room was dismal and depressing. ROOM score: 2/10. 4. LOCAL AREA: Walmart is close and another shopping mall. But in Puerto Vallarta you risk a fall anytime you walk anywhere with the uneven pavement LOCAL AREA: 6/10. 5. PORTERS / TAXI STAFF: Zero % aware of taxi fares. There’s a hotel taxi rate fare board which doesn’t match what the taxi drivers charge. Even after asking the hotel porters to confirm the fares. Clueless. PORTERS / TAXI STAFF score: 4/10. 6. WIFI. There is NO WIFI in the rooms. I requested a room change closer to the communal area so I had WIFI. But be warned, no room WIFI. WIFI SCORE: 0/10. Puerto Vallarta / Hacienda Buenaventura: Not impressed. Not much to see and do. Never again.

  Jan 25, 2026