Hana-Maui Resort, a Destination by Hyatt Residence

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2402 reviews

• 

  Not a tranquil retreat

  We were really looking forward to a few days of quiet relaxation in Hana. We frequently stay at Hyatt hotels because they are normally clean and consistent across all brands. This hotel is the exception. The location and the views from our oceanfront bungalow were exceptional, but I have never stayed in a Hyatt with as many maintenance issues as this one. I appreciate that the room was clean, but the decor was sparse. Paint was peeling in several places. The bathroom mirrors were de silvering. This was probably due to the lack of AC in the bathroom. We could only open one of the two sets of sliding doors to the deck. The set that did open required two hands and a lot of strength to pull. The patio recliners had cushions that were puddled with water the whole time we were there. They told us to sit on a towel if we wanted to be on the porch. The sidewalks leading to the unit were badly in need of repairs. They were broken, uneven and had weeds growing between the cracks. The parking for our unit was closed so we had to park in front of the resort across Hana Hwy. It was a 10 minute walk or a 30 plus minute wait for a golf cart to help with your bags. The hot tub by the pool was broken. The sauna in the spa was broken. The people were very nice, but the service was slow. The environment was anything but peaceful. All day long there was construction noise and lawn mowers running. I understand the grass grows quickly because of all the rain, but advertising this as a place to decompress is hardly the reality. This hotel was a big miss in my opinion and greatly overpriced.

  Aug 28, 2026
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  Stay in Hana, and stay at Hana-Maui.

  We would strongly recommend staying in Hana at least one night (we stayed two and wish we would have done three nights in order to get a day solely for being at the resort). It allows you to break up the drive and do all the things you hoped to do without being exhausted the following day. If you do choose to stay, you can't go wrong with Hana-Maui. It was an exceptional stay: views, the pool, food, the staff, everything.

  Aug 15, 2026
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  An amazing destination

  We stayed in one of the recently upgraded villas at the Hana-Maui Resort and our experience was amazing! The suite/villa that we occupied was one of the best vacation suites we’ve ever had according to my sons. And, they aren’t lying - from the view of the ocean and our neighbor cows to the pool it was a bucket list stay I didn’t even know I had! On the plus side, I was not expecting this resort to have air conditioning but because we got one of the recently renovated bungalows there was air-conditioning. However, perhaps most hilariously is that my boys thought the “magic toilet” was the best part of the room. We have friends who have bidets but this one was backlit and auto-opened and flushed for them. Anyway, the part of the experience I can’t capture in pictures was how amazing the staff at this resort was. They are not pretentious, but very down to earth, and yet embody the definition of first class service and luxury infinitely more than some of the other luxury resorts we stayed at on Maui.

  Aug 13, 2026
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  Paradise at the end of the road

  Absolutely gorgeous property and a wonderful “end” to the Road to Hana. Good food, nice pool serene views what more could one ask for!

  Aug 09, 2026
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  Simple classic luxury

  Amazing classic simple luxury. Special vibe. Beautiful place. Amazing pool with sunrise/moonrise views. We were upgraded to a king bungalow as part of 80th anniversary package. Hanging by the pool and walking to coast to watch moonrise was incredible. Also cool cultural activities just a block away, there was a music/food festival, and so convenient to road to haha.

  Aug 09, 2026