Resort Details
- Ciao
International/ Italian A la carte service.
International breakfast, Italian A la carte dinner.
Reservations recommended. - Frida
Mexican A la carte specialties.
Reservations recommended.
- Ipanema
Brazilian grill serving A la carte dishes.
- PizzetoDig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
- The MarketInternational Buffet
- Varioius Bars and Lounges
• Smash Bar – lobby bar
• Dive – swim-up bar
• Float – swim-up bar
• Splash – pool bar
• Beach Bar
• Diego Bar - poolside bar
• Uncorked - Wine Bar $
- Zen
Asian a la carte Izakaya, teppanyaki & sushi.
Reservations recommended.
- 24-hour front desk
- Accessible facilities
- ATM/Cash machine
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business center†
- Business services
- Children programs†
- 24-hour front desk
- Accessible baths
Adapted room doors - ATM/Cash machine
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business center†
- Business services
- Children programs†
- Concierge desk
- Exercise gym†
- Housekeeping - daily
- Internet services
- Jacuzzi
- Meeting rooms†
- Nightclub†
- Non-smoking rooms available
- Parking
- Pool
- Restaurant†
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Wakeup service
† Fees may apply
- Basketball court †
- Billiards †
- Children's program †
The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.
Hard rock roxity kids club™
- Fitness center on-site †Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
- General †
- Memorabilia, featuring a selection of priceless music memorabilia.
- Amphitheater, hosting live music and shows
- An expansive poolscape - Nightclubs †
- Pool †Freestyle pool with a section for children and pool with hidrojets.
- Spa †Rock Spa ($)
- Tennis court †There are two lit tennis courts.
- Golf †- Riviera Cancun Golf Club designed by Jack Nicklaus - 20%service fee applies.
- Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge - 20% service fee applies. - Water activities †
- Chichen Itza
- Tulum Express
- Boogie Surf Dolphin Ride
- Paradise Adventure, Subsee & Snorkel
- Zip Line
- Tumbler Store
- cancun marketCancún’s Bazaar,Cancun Shades,Monogram,and Rock Shop®
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19911 reviews
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Apr 26, 2025Location perfection with stellar staff
We had a wonderful stay, and the location is truly breathtaking – the views are simply unbeatable. The entire staff was attentive and friendly, always ready with a smile. Our butler, Jessy, deserves special recognition; she was nothing short of stupendous and made our experience truly exceptional. The food was also quite good. The only minor point is that our room could benefit from some updates, but this didn't detract significantly from our enjoyment. We highly recommend this location for its stunning scenery and outstanding service, particularly Jessy's incredible care.
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Apr 24, 2025Great Day at Hard Rock Cancun
We had a really great day at the Hard Rock Cancun! The pool and the beach area are beautiful! Hector was out butler for the day and he was FANTASTIC!! He was so attentive and accommodating; I would definitely recommend him if you have the opportunity.
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Apr 22, 2025
Amazing Time!
We had an amazing stay! The food was delicious, the views were breathtaking, and the service was top-notch. Our kids had a blast at the pool and beach, which made the trip even more enjoyable for the whole family. A special shoutout to Jessy and the buffet staff — your outstanding service truly made our experience unforgettable. We’ll definitely be recommending this resort to our family and friends!
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Apr 22, 2025
Hard Rock Resorts Never Disappoint!
We just returned from a week-long visit to Cancun Mexico and could not be any more pleased with the experience and the service we received. One individual that went above and beyond was Jessy. She reached out prior to our visit and because of her proactive initiatives we were able to get all of our spas, excursions, and dinner reservations reserved before we even left the United States. On top of that she scheduled a private lunch for all of us and an amazing Beachside personalized dinner one of the nights that we were there. The food at both events was absolutely amazing. She truly helped make our visit memorable and deserves many kudos for the professional that she is. Hard Rock Resort Cancun is lucky to have her!
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Apr 21, 2025Worst and scariest experience
Worst and scariest experience at this resort. One of our nights stay our hotel room was attempted to be broken into in the middle of the night. From kicking and hitting they broke the security lock and cracked the door. We filed a report, took pictures and had to spend our last full day packing up and waiting for them to transfer us rooms. Once we were in a new room the door key bracelets wouldn’t work and we had to revisit the front desk 2 more times. This was our entire day dealing with it. They said they would review cameras but didn’t provide us any information. We paid $600 for our upgrade and upon leaving we requested that money be reimbursed. They told us they could only reimburse $316 and had me sign a compensation form to get a refund. It’s been 2 weeks and multiple attempts to collect funds with no response from management or the hotel on refund. On top of this experience our friends balcony hotel room ceiling caved in. They were also told they would receive a refund and haven’t.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary. - Pet Policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.