Resort Details
- Ciao
International/ Italian A la carte service.
International breakfast, Italian A la carte dinner.
Reservations recommended. - Frida
Mexican A la carte specialties.
Reservations recommended.
- Ipanema
Brazilian grill serving A la carte dishes.
- PizzetoDig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
- The MarketInternational Buffet
- Varioius Bars and Lounges
• Smash Bar – lobby bar
• Dive – swim-up bar
• Float – swim-up bar
• Splash – pool bar
• Beach Bar
• Diego Bar - poolside bar
• Uncorked - Wine Bar $
- Zen
Asian a la carte Izakaya, teppanyaki & sushi.
Reservations recommended.
- 24-hour front desk
- Accessible facilities
- ATM/Cash machine
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business center†
- Business services
- Children programs†
- 24-hour front desk
- Accessible baths
Adapted room doors - ATM/Cash machine
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business center†
- Business services
- Children programs†
- Concierge desk
- Exercise gym†
- Housekeeping - daily
- Internet services
- Jacuzzi
- Meeting rooms†
- Nightclub†
- Non-smoking rooms available
- Parking
- Pool
- Restaurant†
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Wakeup service
† Fees may apply
- Basketball court †
- Billiards †
- Children's program †
The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.
Hard rock roxity kids club™
- Fitness center on-site †Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
- General †
- Memorabilia, featuring a selection of priceless music memorabilia.
- Amphitheater, hosting live music and shows
- An expansive poolscape - Nightclubs †
- Pool †Freestyle pool with a section for children and pool with hidrojets.
- Spa †Rock Spa ($)
- Tennis court †There are two lit tennis courts.
- Golf †- Riviera Cancun Golf Club designed by Jack Nicklaus - 20%service fee applies.
- Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge - 20% service fee applies. - Water activities †
- Chichen Itza
- Tulum Express
- Boogie Surf Dolphin Ride
- Paradise Adventure, Subsee & Snorkel
- Zip Line
- Tumbler Store
- cancun marketCancún’s Bazaar,Cancun Shades,Monogram,and Rock Shop®
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20278 reviews
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Feb 04, 2026Amazing Experience at the Hard Rock Cancun!
We spent a wonderful six days at the Hard Rock Cancun. While I've stayed near this location before, I've never stayed at the Hard Rock. I actually ran by it one morning a few years ago and thought "That looks like a fun place". I was right! This is a beautiful hotel that has a lot of activities and a pretty nice gym! So if you like to stay active, this is the place for you. We enjoyed the yoga, Aqua Gym, Aqua Zumba, Foam Party, and volleyball. Uriel, Dian, Christopher, Omar and Johnny were so fun and entertaining! I danced so much my feet hurt but had an amazing time! The food and service was excellent everywhere we went and drinks were easy to come by, including coffee at the coffee shop. Paola is the friendliest person there and seemed to be working constantly our entire trip, but always with a smile. Thank you so much for the expressos (and expresso ice cream)! The room - while losing a lot of room to the hot tub - was very nice and modern. The bed was very comfortable too! Barely used the TV or Wifi because the facility is to be explored. The beach and pool areas were very clean and well maintained. They even had chair and umbrella staff to help you out with every last detail! The resort has some nightly shows at a cool outdoor concert venue at the front of the property. The pre-concert staff was very entertaining and we got to enjoy the Guns and Roses and Queen tribute bands. GNR was fine, but Queen was amazing! Never had so much fun at a tribute band concert, but the singer was Freddy Mercury reborn! The also have an African and Michael Jackson night, but those were Friday and Saturday when we weren't there. I highly recommend the Rock Royalty level. We found it very easy to make dinner reservations or get pretty much anything on demand, no matter how big or small. We had a team of concierges, but Jesus really stood out. He was friendly, kind, and extremely helpful! That said, the team of Raul, Coral, and Uriel were also super friendly and helpful. We had everything we needed and more. Again, I highly recommend this upgrade. I didn't even mention the private pool, snack bar and bar on the 3rd level! I want to give a special thanks to the awesome people that work at the resort. I'm sure I'm missing a few, but here's the best I could jot down: Toro: Angel, Isauro, Yair Rock Royalty Snack Bar/Bar: Angel, Javi, Vincente Frida: Carlos Pool Bar: Marcos Beach Bar Service: Luis, Jesus Cafe: Paola Thank you all. We had a wonderful time, loved the hospitality, and will be back again soon!
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Feb 04, 2026
Best Ocean
My wife and I (members) just returned from the Hard Rock Cancun it was our second trip there in a year and a half. We were there in August of 2024 and were informed they were closing for a remodel (the pool) and were told they are closing late this year for a much-needed remodel. First off, we love this place and can't wait till next year to return. The service there is the best of all the Hard Rocks we stayed at from Carlos and Chel at Frida who had our table ready each morning for breakfast and lunch who went above and beyond every day. Marcos at the pool bar had my wife's and my drinks ready before we even got to the swim up bar. And Daniel in the lobby Smash Bar was there every night making sure we had everything we wanted. If you do go the 3rd floor snack bar look for Jose he was amazing. The entertainment nightly from the Violist to the saxophonist and the guitar player in the lobby were amazing. Rooms Definity need a little work but can't wait to come back next year when back open.
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Feb 02, 2026
HRC Hall of Fame - The Best beaches, good food, great times. Jessy our butler always makes every stay so special.
Our butler Jessy is an extraordinary asset to HRC and is a true example of what exceptional service should look like!!!!
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Feb 02, 2026
Amazing time / was originally a bucket list tick but now we want to return
Amazing time, very friendly staff throughout the hotel Huge thanks to Monica & Jesus for sorting out a slight issue Fantastic entertainment day & night Accommodated my son’s dietary requirements very well Added photos of staff /badges who I feel should get promoted Overall would highly recommend Ps foam parties were on a Monday & Thursday afternoon ;)
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Jan 31, 2026
Welcome back to Paradise
Going back to Hard Rock Cancun was like coming home. We had an amazing stay. Our room had a great balcony/view and comfortable beds. We tried all the restaurants and had wonderful meals. Our favorite was Freda for breakfast. Thanks Hector for greeting us with your wonderful smile each morning. Jorge and Wilma also welcomed us at Toro for breakfast. Lunch at the pool was pizza, burgers and/or fries-yum!! Our favorite dinner places were Ciao and Toro which offered a great selection. We loved the pool area with great service from Willie, Tacho, Fausto, Angel and Edwin the pool guys and Yeni, Jesus and Aldo serving food and beverages. Julian, Pedro and Mixtega took care of us before/after dinner at the Lobby Bar. A great stop for a great cocktail. A special thank you to our butlers Jessie and Irving-we couldn’t have asked for anyone better!! The hotel is just a place to stay but the staff makes it feel like home-warm and welcoming ☀️ We will definitely be back😎
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- AdvisoryHard Rock Hotel Cancun will undergo a full renovation from August 3,2026 to December 16, 2026. During this time, hotel will remain closed. Guests with confirmed reservations may transfer their booking at the same rate to one of our sister properties in Mexico or the Dominican Republic. Alternatively, cancellations are permitted without penalty. Our team is available to assist with rebooking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary. - Pet Policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.