Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22357 reviews
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Jan 12, 2025You don’t get room reserved.
First day at check in they did not give me my room reserved as showed on website. We felt like we got tricked into booking with them for a price then we got a lower room. Don’t get fulled we lost a full day trying to solve this. And since it’s last minute we had to give in and stay. Ruined our first day.
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Jan 12, 2025Top notch!
Just spent a week at Hard Rock Riviera Maya and had an amazing time! The resort has so much for everyone to do no matter what age! But what makes it even better are all the wonderful employees! I would like to give a shout out to some of the people who helped in making our trip even more enjoyable! Every one of these employees are top notch! Our personal assistant Nacho, the entire pool concierge and entertainment staff especially Roberto, Eduardo, Rulo, Poncho and Valeria.Our waiter Jesus at the member dinner, Angela and Frances at the Hacienda Rojo patio, our pool waiter Riccardo (Eric), Jesus, Uriel, Astrida, Erica, and Jouse at the market for breakfast were all very attentive and made sure we had everything we needed. Also at the market for dinner was Leo, Edoardo, and Johnson. Jairo and Jackie at Wei, Dulce and Santana at Ciao, Sergio and Alejandro at Zen all provided outstanding service and a special shout out to Delfi and Lubi at Frida who took great care of our large group and special thanks to Lubi for his amazing tableside preparation of Mayan Coffee!! In addition the wonderful ladies at the Spa who pampered us! Claudia, Elvira, Antonia, Yoli, and Terisita. And last but not least, Carolina from the kids club who took care of our children when they were as young as 4 and now that they are young adults they still go to look for her to see her! And Victor who we have seen grow so much within the company. And our beloved Jay who will forever be in our hearts. Over the years we have become to feel like family, a home away from home at this resort. Making memories we will cherish forever! I know it’s a lot but they all deserve the recognition for the great job they do!
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Jan 11, 2025
Mi Cumpleanos in Hard Rock
I had a fabulous experience to celebrate my birthday trip. Daniela, braulio y Roberto all treated me so well. Daniela went out of her way and made me a hat. I was so appreciative of all they did. The entire staff was wonderful. The foods and drinks were awesome!
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Jan 11, 2025Very disappointed
My wife and I have been to this resort six times over the years. There are many features we love about it, so it was one of our favorites. That’s why I’m sorry to say that this may be our last trip to it, unless some changes are made, because it has degraded consistently and significantly from visit to visit. During this past visit I would give the resort three stars out of five, at best. But let me start with the Good: We are Hall of Fame Legendary members so, as such, have the services of a butler. It’s something I didn’t think I needed until I had it. This trip our butlers were Erika and Mauricio, and they were both phenomenal. I can’t thank them enough for all their help and attention. We also had the pleasure of meeting Elias, who is the head butler at the resort. He was also incredibly helpful and attentive. So, I will emphasize that my negative comments are NOT a reflection on them. I will say that the entire resort staff is excellent, but some always go above and beyond. This includes the staff at Faro, especially Maria the manager, hostesses Paola and Cinthia, and our waiters Paola and Francisco. We loved Frida, the Mexican restaurant in the family section. The food was great, as was the service. Thank you, Viridiana, Willy, and Flor. I also want to recognize Cesar, our waiter at the members-only beach. The Bad: The resort went from three adults-only restaurants to two, and one, Wai, was closed all week. That left one adults-only restaurant, alternating menus, one day Umo and one day Wai. It was so crowded, and apparently understaffed, that it took 40 minutes once we were seated before anyone came over to offer us drinks, including water. I got up and went to the bar, but that was not much better. There was one bartender making all the drinks for the restaurant and the people sitting at the bar. It took me over ten minutes to get a drink. One night we ate at Le Petite Cochon, which some time back was also adult-only, but no longer. It was crowded and very noisy. Even though we had reservations we had to wait over 20 minutes to be seated. Then once inside it took at least 10 minutes for our waiter to come over to take our drink and food order. Our drinks came fairly quickly, but 35 minutes went by before we even got bread at the table. When I said the place is degrading, I was not exaggerating. The members-only beach has at least two less umbrellas than the last time we went. It was not enough then, let alone now. Two of the ones left were broken where the fabric attaches to the frame, so the fabric would lift and not provide much cover. For what it costs to stay here, you’d think they could afford a few new beach umbrellas. While they’re at it, I would also recommend they invest on a few more small plastic tables. Two for the entire beach is clearly not enough.
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Jan 10, 2025Great Family Friendly Resort
Overall we had a blast. We were a group of 30 people (including kids). The Great Astrid at the Market was amazing. She was so great with my kids, they both loved her. Her energy was so pleasant and welcoming. She was off for 2 days and let us know ahead of time which was so sweet of her. We ate at the market for every single breakfast because of her. Her partner Erika was amazing as well. David at the pool bar was so fast and made sure we had everything we needed. It’s like he knew what we wanted before we even ordered. He was funny and very kind. The beach was great for kids. The ocean water was so warm and calm since they had it blocked off to make a lagoon The taco stand by the red lobby was amazing. Literally the best food anywhere. I wish all the restaurants had this quality of food The not so great We had asked to be placed close together which most of us were except my parents who were on the other side of the resort. I understand that these requests are not guaranteed. We had sent emails multiple times and specifically asked to be next to my parents so they could help us with our 1 year old. This was frustrating, by the end of day 2 it was rectified. In order to eat at the restaurants you had to be there by 4:45 pm or you would be waiting hours. We tried to eat at toro one night. It took 2.5 hours to be seated. They didn’t take reservations anywhere which was frustrating. Overall we had a blast.