Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.

870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2009
Last Renovation: 2014
Accessible rooms: 4
Floors: 4
Total rooms: 870

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory Student Policy: College Groups with or without chaperones are not allowed.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Allowed:

A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 21342 reviews
  • 5.0 star tripadvisor rating
    Two weeks was not enough...

    We are Legendary members, and this was our 6th visit to HRHRM. This trip we stayed for two weeks. It was great to see so many familiar faces among the staff, who also remembered us. Special kudos to: (1) Our butlers Moises and Vincente, who visited us daily and handled all of our requests expediently and courteously (2) Fatima, who is an absolute pleasure, for the incredible service at the beach (3) Mary, David, Rigoberto and Juan for outstanding service at the pools (4) Jago and Mukul who made our frequent visits to Arriba bar extra special (5) Elizabeth, Manu, and Francisco for the quality and friendly service at Faro (6) Jesus and Daan (with two As) for the unforgettable dining experience at Frida (7) the manager and staff at Le Petit who accommodated us for a late dinner and allowed us to enjoy ourselves without time restraint (8) Manuel at Wai who remembered us from previous stays and welcomed us with open arms. We congratulate Legendary for hiring and recognizing quality employees like these and the many more who contributed to a fantastic vacation. JJ & JJ

    May 16, 2024
  • 1.0 star tripadvisor rating
    DONT BOOK YOUR WEDDING HERE

    I booked a package that had early check in, resort did not provide, when I received my room there was construction next door and a horrible chemical acetone smell, I did report this to the resort and nothing was done, I also booked my wedding here and got married during my trip. Liliana my wedding coordinator was wonderful. However, EVERY SINGLE PERSON in my guest party had issues with their rooms. There were 5 rooms between us. For example, brown water running in their tubs, stopped up showers etc. Also, was very surprised about the lack of English compression of a good amount of the staff. Front desk was fine but most staff when asked questions really had no compression. As someone who spent tens of thousands of dollars I cannot recommend ever recommend this resort again especially not for a wedding.

    May 15, 2024
  • 5.0 star tripadvisor rating
    Best Wedding Experience Ever

    We got married at the Hard Rock Riviera Maya last week. 95 friends/fam joined us Isis was our wedding coordinator and she was incredible! Our wedding and week was flawless. 10/10 recommend to anyone who wants a fun an amazing destination wedding!

    May 15, 2024
  • 4.0 star tripadvisor rating
    Overall good trip!

    Personally, it’s my second time at a hard rock all inclusive. My parents and extended family are legendary members and VIP. We are committed to Hard Rock! So here’s my honest review::: BUTLER - As Legendary, we get a butler who cares for you and you can reach them via WhatsApp. I usually love this feature but the one we received here was such a pain. Didn’t do his job at all. Don’t wanna name and shame, but it was unfortunate that he didn’t care or help us at all. (HR can reach out to me if needed) POOLS - they’re so great! The family friendly side is so fun, plenty of space to swim, amazing entertainment, and food all around so you won’t get hungry. The Legendary/chairman side was stunning. Nice and quiet, but less shade for sure. Then the adult only side was even more stunning!! Though there’s a section for chairman’s only — so pretty but know that raccoons like to swim there in the evening. Let’s hope the chlorine is strong. ENTERTAINMENT - They really go above and beyond to keep you entertained. I loved the Reverb show. The Mayan show was fascinating! There was a dance battle in the lobby one evening which was so fun. Felt like we were all a community :) I even got to see some of the entertainment on the Azul lobby. Beatles tribute was surprisingly so good! Although i didn’t go to all the shows, I thought they were better than the other HR I’ve been to! ROOM - nicely air conditioned. Beds are comfortable. The shower was amazing!! The resort is getting old, and you can tell with bed head board peeling off. We opened the cabinet to the mini fridge, and the door just fell off? (See photo). Almost injured my mom! There’s a lack of maintenance to keep the rooms nice. Apparently they are supposed to be redone every five years but they’re focusing on building other HR’s and such that this isn’t their priority. Not really a big deal but def lots of wear and tear. FOOD - the market sucks…just saying it as it is. Cold stale food. Only go here if you have no reservations or need quick food. Frida (Mexican) was yum! Toro was even more yum. Ciao wasn’t too great - we had to order more food cus they also acknowledged the dish they served us was bad. Food comes quickly! Zen — I’ve been to many hibachis/teppanyaki…and this place had the best food hands down. The chef was so personal and we had an amazing time. Umo (adult Mexican) was delicious. You can tell everything is fresh! ROCK SPA - just do it. You won’t regret getting a massage. My entire family got the aromatherapy massage. It was the absolute best. As soon as you walk into the spa, you find instant relaxation! SERVICE - all the workers are there to serve you. They go above and beyond to make sure you have your best stay. Just poor service from our butler. I questioned if he has another job that he had to tend to since he wasn’t doing his job at the resort lol. GOLF CARTS - the best! They come every 5 mins they say but def come more often than that. They’re there to help you get to one place to the other if you don’t wanna walk in the heat. The drivers were always great! ROMANTIC DINNER @ beach - amazing food, great set up, music; and service! Would recommend if keen to spend the $! Other comments : -Check out takes a bit of time so plan ahead just in case you have an airport pick up -if you order room service, and then leave you tray outside your door for pick up, don’t leave it at night. Call them to get it or else the raccoons will feast on your leftovers in the hallway. We had 5 raccoons rummaging through the plates @ 1 am lol. -bring goggles to the beach so you can see all the fish! Though, you can rent snorkels if needed.

    May 15, 2024
  • 5.0 star tripadvisor rating
    Amazing trip!

    We had an awesome time celebrating our graduations! Naef and Agustin were super helpful and really helped to make the experience memorable. From the food to the pools to the beach, we have no complaints! Can’t wait to come back in the future!

    May 14, 2024