To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess
– a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private
balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's
club,andconvention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty
that are used to having everything at their fingertips. It's almost time to see the show in Cancun.
Location: Cancun - Beach
- The hotel is replacing the old balcony doors with new doors. Work is done between 9:30am-6:00pm.
The noise is moderate & the process is tedious due to the time it takes to uninstall & reinstall
the doors, room preparation, in addition to the hotel's high occupancy. Rooms in areas where occupancy
is lower will be worked on as they become available so that the impact to guests' experience is minimal.
Please note renovation dates & times are subject to change without prior notification.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- Last Renovation: 2012
-
Floors: 12
-
Total rooms: 601
† Fees may apply
Deluxe View
View: Limited
Bedding: 1 King or 2 double beds - based on availability, requests not guaranteed
Occupancy limits: 4 adults, 3 children, 5 total combined
A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.
Please note when 4 adults are booked no children will be allowed to stay in the room.
Additional amenities: 24-hour room service
You have officially arrived. Our suites are designed for rock stars used to getting the best. Over the top? Accommodate every member of your entourage.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Bathroom amenities
- Coffee/Tea maker
- Complimentary high speed internet in room
- Hairdryer
- Iron
- Ironing board
- Minibar
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Slippers
- Telephone
- Turn down service
Deluxe Gold King
View: Lagoon
Bedding: 1 King bed
Occupancy limits: 2 adults, 1 child, 2 total or 3 with an infant.
A maximum of 1 child through the age of 3 stays free in existing beds when sharing a room with 1 adult. This room will allow 1 adult and 1 child, 2 adults, or 2 adults with an infant. Children ages 4-12 are surcharged.
Additional amenities: 24-hour room service
Live like a legend without even releasing a self-titled debut album. Rock out your vacation in our king bed.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Bathroom amenities
- Coffee/Tea maker
- Complimentary high speed internet in room
- Hairdryer
- Iron
- Ironing board
- Minibar
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Slippers
- Telephone
- Turn down service
Deluxe Gold Double
View: Lagoon
Bedding: 2 Double beds
Occupancy limits: 4 adults, 3 children, 5 total combined
A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.
Please note when 4 adults are booked no children will be allowed to stay in the room.
Additional amenities: 24-hour room service
Live like a legend without even releasing a self-titled debut album. Rock out your vacation in our double beds.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Bathroom amenities
- Coffee/Tea maker
- Complimentary high speed internet in room
- Hairdryer
- Iron
- Ironing board
- Minibar
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Slippers
- Telephone
- Turn down service
Deluxe Platinum King
View: Ocean
Bedding: 1 King bed
Occupancy limits: 2 adults, 1 child, 2 total or 3 with an infant.
A maximum of 1 child through the age of 3 stays free in existing beds when sharing a room with 1 adult. This room will allow 1 adult and 1 child, 2 adults, or 2 adults with an infant. Children ages 4-12 are surcharged.
Additional amenities: 24-hour room service
We really set the stage with this one – without all the lasers and pyrotechnics, that is.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Bathroom amenities
- Coffee/Tea maker
- Complimentary high speed internet in room
- Hairdryer
- Iron
- Ironing board
- Minibar
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Slippers
- Telephone
- Turn down service
Deluxe Platinum Double
View: Ocean
Bedding: 2 Double beds
Occupancy limits: 4 adults, 3 children, 4 total combined
A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.
Please note when 4 adults are booked no children will be allowed to stay in the room.
Additional amenities: 24-hour room service
We really set the stage with this one – without all the lasers and pyrotechnics, that is.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Bathroom amenities
- Coffee/Tea maker
- Complimentary high speed internet in room
- Hairdryer
- Iron
- Ironing board
- Minibar
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Slippers
- Telephone
- Turn down service
Deluxe Diamond
View: Ocean
Bedding: 1 King bed
Occupancy limits: 2 adults, 0 children, 2 total
Children are not allowed to stay in this room category.
Additional amenities: Exclusive beach bag (one per room/per stay), 24-hour room service, welcome Petit Fours, Pillow menu, and Aromatherapy.
Let's amp things up. First, get it started when you hook up to your own iPod compatible sound system. Then, double down with the best of an upgraded liquor selection or choose from our exclusive restaurant and late-night pillow menu.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Bathroom amenities
- CD player
- Coffee/Tea maker
- Complimentary high speed internet in room
- DVD player
- Hairdryer
- Iron
- Ironing board
- Minibar
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Slippers
- Telephone
- Turn down service
Deluxe Family
View: Lagoon
Bedding: Master Bedroom has 1 king bed and second bedroom has 2 double beds.
Occupancy limits: 6 adults, 5 children, 6 total combined.
A maximum of 5 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.
Important Information For Our Guests: Guests booking in any of the Family categories must have a minimum of 1 child (age 4 through 17) in the room. Any "adult only" reservations will not be honored.
Additional amenities: 24-hour room service (special kid’s menu), In-room family guide with activities schedule, Kids beach toys, family welcome amenities, adult size slippers, adult & kid size bathrobes.
Rolling with an entourage means you're going to need a few things to keep the band together – so we've included it all.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathroom amenities
- Coffee/Tea maker
- Complimentary high speed internet in room
- DVD player
- Hairdryer
- Iron
- Ironing board
- Minibar
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Telephone
- Turn down service
- Video game player
Rock Royalty Level - Deluxe Platinum
View: Ocean
Bedding: 1 king bed
Occupancy limits: 2 adults, 0 children, 2 total
Children are not allowed to stay in this room category.
Additional amenities: Rock Royalty Personal Assistant, Express luggage delivery, Complimentary Shoe Shine, welcome Petit Fours, Aromatherapy and Pillow Menu, Access to Rock Royalty areas on the pool, lounge and beach, VIP
Check-in and check-out, Late checkout available (until 3pm – available upon request and availability), Complimentary beach bag (1 per room/per stay), and 24-hour room service.
You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Bathroom amenities
- Coffee/Tea maker
- Hairdryer
- Internet access
- Iron
- Ironing board
- Minibar
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Slippers
- Telephone
- Turn down service
Rock Star Suite
Occupancy limits: 4 adults, 0 children, 4 total
Themed decoration of Elton John and The Police memorabilia suite fit for a Hard Rock Queen. This suite comes fully equipped with two bedrooms with king sized beds, living room, dining room with marble top dining room table that sits six, and bar. Lets not
forget about the
surround sound system with spot sound capability and terrace sound system. Take advantage of the unmatchable views of the ocean and Cancun lake on the two story terrace which also has its own music and lighting system.
† Fees may apply