Resort Details

Dining
OnSite Dining
  • Restaurants

    Guests may choose from 10 a la carte and buffet restaurants, a cafe, as well as 24-hour room service.  One a la carte restaurant is exclusively for Hideaway guests.

    Unlimited, reservation-free a la carte dining includes a Japanese Teppanyaki and Sushi Bar, an authentic Italian trattoria, Mexican and steak restaurants.  On any day you please, unwind with a mid-afternoon coffee and exquisite dessert at the cafe.

  • Various Bars/Lounges
    There are 17 bars in total; 5 of those only for Hideaway guests:

    -Hideaway (swim-up) Bar - Adults Only Bar
    -Hideaway Diamond Club™ Lounge - Adults Only Bar
    -Hideaway Beach Bar - Adults Only Bar
    -Pisces Swim-up Bar
    -Aquarius
    -Score Sports Bar and Lounge
    -Lobby bar
    -Martini Mix
    -Tides Beach Bar
    -Diamond Club™ Lounge
    -Diamond Club™ Beach Bar
    -Sands Beach Bar
    -Nautica Beach Bar
    -XS Disco Bar
    -Dips Swim-up Bar
    -Chill Swim-up Bar
    -Encore Swim-Bar
On-Site Amenities
  • 24-hour room service
  • ATM/Cash machine†
  • Bell staff/porter
  • Business center†
  • Butler service†
  • Complimentary wireless internet
  • Concierge desk
  • Currency exchange†
  • Exercise gym
  • Health club
  • 24-hour room service
  • ATM/Cash machine†
  • Bell staff/porter
  • Business center†
  • Butler service†
  • Complimentary wireless internet
  • Concierge desk
  • Currency exchange†
  • Exercise gym
  • Health club
  • Laundry/Valet service†
  • Pool
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services

† Fees may apply

On-Site Recreation
  • Extensive health club
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    There are 10 pools through out property - 8 pools in the Royalton section, and 2 in the Hideaway Adults Only section.
  • Spa †
  • Tennis court

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 43 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing 2nd Experience

    This was our second visit to this resort. The staff went above and beyond as always to ensure we had the best vacation. Our dining experience was amazing and our rooms were well attended. Our butlers Enrique and Julio were fantastic. Diego from the Martini bar always had our drinks prepared. Edson from the Vibe Team continuously kept us entertained. We will be back for round 3 next time!

    Dec 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent experience

    The staff has been amazing and the food excellent. The pools are beautiful and the hotel is very clean. Would recommend this place to family and friends.

    Dec 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent

    Amazing experience, Alfredo, Peter and Eduardo were excellent servers and chef at the Zen Japanese. restaurant. Definitely worth a visit.

    Dec 14, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Amazing staff

    This is our 4th time and it was okay. They didn’t know that we have been here multiple times. Our room had at least 4 problems with it. No upgrade. We did have a great experience with the staff. Also, staff at kids club is always great. Wish they had later hours for parents night out. Overall still a decent resort as we keep coming back but they miss the little touches. We have gone other places multiple times and they always remember us with room upgrade and a free bottle.

    Dec 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Pedro is awesome!!!!!

    Our waiter Pedro has been an absolute pleasure to have. He has amazing personality thats filled with laughter and positivity. His knowledge of the food is awesome. He is so much fun to have as a waiter at the armadillo

    Dec 14, 2025
Hotel Advisories
  • AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
  • AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies: Check-in Policy:
    Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

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