Location
BEACHProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy :
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy :
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy :
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy :
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information :
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3057 reviews
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Dec 10, 2024Epic adult experience.
Our stay started with a seamless check in. We were in our room within 15 minutes after sitting down at the check in desk. We ate breakfast and lunch at the Dorado restaurant. Christine and Baron made every meal special. Our evening meals were delicious no matter where we went. The Italian restaurant ended up being our favourite menu our server George made the experience that much better.The other restaurants were just as delicious but we kept returning to the Italian restaurant. Our pool days were excellent as well. The staff was very accommodating especially Juan the best bartender. No matter where we went we were always treated with respect and kindness . I highly recommend this resort. I may have everyone’s name right but they know who they are.
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Dec 07, 2024Pleasantly Surprised: A Great Stay at Hideaway
I recently stayed at the Hideaway at the Royalton Punta Cana for 7 nights, and while I was initially nervous due to some negative reviews, I was pleasantly surprised by the overall experience. The service, food, and atmosphere of the resort were excellent. We didn’t opt for the Diamond Club membership upgrade, but this didn’t impact our experience much at all. Booking restaurants was simple through the resort's app, and we were able to secure reservations every night. Each restaurant had a beautiful ambiance, and the food was consistently very nice. Most of the resort staff were friendly and helpful, though a few interactions weren’t as positive, which was fine. The only real issues we encountered were with room service and cleaning. Room service occasionally delivered orders missing items without informing us beforehand, and housekeeping was inconsistent. Even after calling for towels or cleaning, it sometimes didn’t happen. While these minor issues were frustrating, they didn’t overshadow the overall enjoyment of our stay. The resort offers a relaxing, upscale environment that exceeded my expectations in many areas. I would absolutely recommend this resort to anyone considering a trip to Punta Cana. It’s a great option for a memorable vacation.
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Dec 06, 2024
Staff are fantastic
The staff are excellent at the hotel, Francisco (Estella) at hideaway beach treated us like kings and queens. Nothing was too much trouble. He is amazing. Antonio at the hideaway bar is incredible. As are Brendy and Mario. The staff at Dorado restaurant Cris Adams Damaris Barron and Manuel were fantastic and the food there was excellent. Felix helped with any problems we had and couldn’t have been more helpful. Thank you to all. The only problem we had was with the house keeping we had to keep asking for things that should have been there and the room wasn’t cleaned most of the time till after 17.30 in the afternoon when we had come back from the beach so we didn’t have it cleaned. Apart from that we would go again next year for the 6th time.
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Dec 05, 2024A Lil Disappointed
I was a Lil disappointed in this "5 Star Resort". There was a roach in our Hotel Room then I saw another one in the women's bathroom near the buffet. Food options were limited and average at best. Housekeeping only supplied 1 washcloth when multiple were needed after long days of executions and the beach. When we requested additional after returning from the beach we were told to give them the previously used items. We were told that we had a $300 room credit but whenever we attempted to use it there were discrepancies on how it could be used so we ended up just losing in. With that being said we made the best of the short comings and had a great time in Punta Cana. We just would not return to this Resort.
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Dec 05, 2024
Excellent so far!
We are staying at the Hideaway right now. Everything is great! The food at the Dorado restaurant is excellent, as is the service. Christina the hostess is excellent, and Edwin is our favorite waiter. Osuna is our best bartender at the pool. We needed medicall help which Delfi from customer service arranged for us. She was very helpful Dr. Castillo was excellent in helping my mother. And Estella our maid also does a great job, with a smile!