$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The all-inclusive program includes the following amenities:
Unlimited drinking and dining at all of the property's food and beverage venues
Access to activities at the Kid's and Teen's Club and a variety of daytime activities and live nightly
All Inclusive Plan and are quoted inclusive of all applicable state and local taxes and service charges
Important Information: Redemption information will be provided by the hotel at check-in.
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails
- Azulinda Market & CafeGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- Pool BarsEnjoy refreshing beverages from either of our two poolside bars.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia
- Vela Food HallFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Communal bar area†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Communal bar area†
- Concierge desk†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4617 reviews
-
Jul 09, 2025The team in the bar is the best
Edgar is the Best barman in Hilton AI 🤩🤩💫 he is very kind and he is always smiling. Thank you Edgar you are the best of the best !⚡️
-
Jul 09, 2025
All the staff are very good at their jobs.
Leonardo and Alberto at Sunan restaurant was very friendly and efficient. I also witnessed the staff revive a person who choked on their food. They saved his life.
-
Jul 09, 2025Nice resort, good people
Wonderful girls trip! The staff here is incredible. Karla on events, Humberto at the mexcal taqueria, and Connie from the Waldorf spa made our entire trip. Their attention and care made us feel so welcome and excited. The pools were amazing and the entire resort is beautiful. Definitely a great value. 4 stars for a few inconveniences: we didn’t have towels in our room and never got any when we called the front desk on our first night, and the room service food wasn’t very good—steer clear. But minor when considering the entirety of our stay.
-
Jul 09, 2025Not a Must-Visit, But Worth Trying If You Want Something New in Cancun
I visited the Hilton Cancun All Inclusive Resort this past June. The drive from Cancun Airport to the hotel took about 40 minutes. One thing to note is that after confirming your reservation at the entrance, it takes another 10 minutes or so by car to actually reach the hotel itself. I had a three-night reservation and checked in around 1:40 PM. There was no wait, and I was able to go straight to my room. My room was on the first floor with a resort view. There were chairs and a table on the terrace, as well as a small tub, but it wasn’t very comfortable since people walking by could easily see in. Most of the important facilities are conveniently located on the first floor, where the front desk is. The front desk is immediately to the left as you enter the resort (it’s smaller than expected, with about three staff members). To the right of the desk, there is a separate counter for restaurant reservations. On the opposite side, there’s a steakhouse, an Italian restaurant, and a café where you can grab coffee or bakery items. Next to the café, there are two coffee machines where you can make your own coffee, and baked goods are available for pickup. When I checked in on a Tuesday in mid-June, the children’s pool was not open, so only the main pool was available. As a result, it was very crowded and not very pleasant. The kids’ pool was filled and became available starting Thursday. The main pool had ongoing recreational activities and loud music playing through speakers. It may not be ideal for those seeking relaxation, but families or guests looking for a lively atmosphere will likely enjoy the programs. The pool is an infinity pool, and there are a reasonable number of parasols, but you need to be a bit proactive to secure a spot. Note that there’s no towel stand by the pool; towels are available near the entrance from the rooms, so don’t forget to pick one up on your way out. As for dining, the buffet restaurant had a limited selection and the food was not very tasty. The steakhouse was generally satisfying, but I wouldn’t recommend the Italian restaurant—the pizza crust was too thick, and the pasta was overly salty. Surprisingly, the room service food was quite decent. I also enjoyed the taqueria by the pool during the day. When staying at an all-inclusive hotel, I tend to visit the café or ice cream shop frequently. Here, the ice cream shop is located across from the kids’ club, which is inconveniently far from the rooms and pool. In the evenings, there are various performances at the theater near the kids’ club, so I recommend checking them out. Lastly, the fitness center is excellent, with modern machines and a good variety of programs such as yoga. Overall, the hotel was not bad, but if you don’t speak Spanish, communicating with staff in English can be a bit challenging. I was disappointed with the attitude of one front desk staff member (Ge****), but other staff members like Fredie and Sophia were very friendly.
-
Jul 08, 2025
Hotel and Auma review
Hotel facilities are well-kempt and staff is very kind - Axel at Auma was phenomenal and made the experience exceptional.
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18