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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4127 reviews-
Great vacation for four days
Hotel is fairly new, clean room , and good amenities. Our favorite restaurant is Auma steak house. Excellent quality of food and top notch service provided by Rudy and team waiters. Our favorite place to hang out, Erika our waitress lobby is very friendly, warm and attentive. Thanks Erika for your good service.
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Overall Excellent family resort
Greatest entertainment team all week! Thank you Gustavo, Karla, Diego (best fun dj and water aerobics coach) and Alex. Great activities all week including water vball, water aerobics, basketball competition, and special xmas ornament painting. Super fun environment and they made us felt so welcomed! Super friendly and great jokes. Things that can be improved: 1) house keeping doesn't get done until 4pm, if you have young kids, make sure you put in a request with concierge. 2) coffee selection can be better instead of using nespresso machines 3) gym classes: not every listed class the instructor shows up, however decent size gym with good equipment and machines
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Over all great
We had good experience with your hotel food was great also The hostess we great.meamwhile I want to thanks especially dafne Diego in particular, she was very curtious with us please thanks her .she fr deserve to be regetnized for Nice work that she done ✅
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Nice relaxing place
We had a very Nice vacation on this hotel, The hotel was very Nice, The Gym had the things needed to get a workout on your holiday! The service was very good by the staff, specially the team of Jeselin, Jessica, Bernardo and Lina made it perfect!
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Kids Corner
The kids corner was great! The kids had a blast and the activities were awesome. From trivia to movies to crafts and dances. The face painting was next level! Thank you- (Arge, Dani, Nath, Angie, Dixie, Ale, Paty! Also the Michael Jackson show was so good.