$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The all-inclusive program includes the following amenities:
Unlimited drinking and dining at all of the property's food and beverage venues
Access to activities at the Kid's and Teen's Club and a variety of daytime activities and live nightly
All Inclusive Plan and are quoted inclusive of all applicable state and local taxes and service charges
Important Information: Redemption information will be provided by the hotel at check-in.
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails
- Azulinda Market & CafeGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- Pool BarsEnjoy refreshing beverages from either of our two poolside bars.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia
- Vela Food HallFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Coffee shop†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Coffee shop†
- Communal bar area†
- Complimentary breakfast†
- Concierge desk†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Beach †The resort is located on the beach
- Children's program †Kid’s club; Daily Half/full-day, evening, and week-long programs for children. Daily Activities can be tailored for individual, sibling, and group participation with the opportunity to make new friends
- Gym †exerciseRoom
- Outdoor pool †2 infinity pools on the resort complex, and one splash pool
- Gym †Fitness center
- Pool †Pool
- Spa †Spa facility
- Cancun Center
- City Center
- Xaximiulco Cancun by Xcaret
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4948 reviews
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Dec 17, 2025Second stay and even better than 2023. Amazing staff, great food, clean beach, kids loved it.
⭐️⭐️⭐️⭐️⭐️ Another Excellent Stay – Even Better Than Our First Visit This was our second time staying at Hilton Cancun, and once again it exceeded our expectations. Our first visit was in December 2023 with my parents and our family of three. This time we traveled as a larger group — 10 of us in total (7 adults and 3 kids), across three families — and the experience was just as smooth and enjoyable. Check-in was very accommodating, even with a large group, and the staff were friendly, professional, and welcoming from the start. The lobby coffee shop deserves a special mention — amazing coffee and surprisingly great pizzas, which became a daily stop for us. The Mexican restaurant was excellent, and the steakhouse was absolutely awesome — great quality and consistent service. One thing we truly appreciated was how much effort the hotel puts into keeping the beach clean. The staff worked constantly, using nets to manage seaweed well away from the sand, which made a big difference and showed real attention to guest experience. The staff across the entire resort were outstanding — warm, attentive, and genuinely caring. There has been no decline in quality since 2023; if anything, the service and overall experience felt even better this time. For families, the kids’ club was fantastic. The teachers were kind, engaging, and professional, and our kids loved it. Room service was also perfect — timely, fresh, and reliable. Two small areas for improvement: • There wasn’t much nighttime live entertainment, which some guests — especially couples or groups — might miss in the evenings. • There was construction on one corner of the beach, and large vehicles occasionally had to commute during the day. While understandable, it was a bit distracting for families and couples walking along the beach. Overall, Hilton Cancun continues to deliver a high-quality, family-friendly experience, and we would absolutely return again. Highly recommended for both couples and families traveling together. We have attached photos of the amazing staff members — their names are on their name tags — and we truly appreciate how kind, helpful, and professional everyone was throughout our stay.
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Dec 17, 2025
Service excellence
Purely for the service from Guillermo at the lobby bar, the amazing hostess at Vela, and Nancy and the team by the pool bar. The staff are what makes this place.
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Dec 15, 2025
Great customer service
Guillermo was amazing with his service at the bar and conversation with us night after night. All the staff here was so kind. Overall great experience. The food was delicious & and daily activities were a lot of fun. We will definitely be returning here on a future vacation.
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Dec 15, 2025
Bartender
Really nice and professional, good service, nice nice nice nice friendly friendly friendly friendly friendly friendly
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Dec 15, 2025
Amazing
Guillermo gave an excellent service. Really nice experience. He recommended nice drinks as was really friendly to us. Loved our experience.
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18