$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The all-inclusive program includes the following amenities:
Unlimited drinking and dining at all of the property's food and beverage venues
Access to activities at the Kid's and Teen's Club and a variety of daytime activities and live nightly
All Inclusive Plan and are quoted inclusive of all applicable state and local taxes and service charges
Important Information: Redemption information will be provided by the hotel at check-in.
The hotel discount is already reflected in the vacation price.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails
- Azulinda Market & CafeGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- Pool BarsEnjoy refreshing beverages from either of our two poolside bars.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia
- Vela Food HallFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Coffee shop†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Coffee shop†
- Communal bar area†
- Complimentary breakfast†
- Concierge desk†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Beach †The resort is located on the beach
- Children's program †Kid’s club; Daily Half/full-day, evening, and week-long programs for children. Daily Activities can be tailored for individual, sibling, and group participation with the opportunity to make new friends
- Gym †exerciseRoom
- Outdoor pool †2 infinity pools on the resort complex, and one splash pool
- Gym †Fitness center
- Pool †Pool
- Spa †Spa facility
- Cancun Center
- City Center
- Xaximiulco Cancun by Xcaret
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5072 reviews
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Feb 04, 2026Kudos to Hilton Cancun All Inclusive Resort
We recently had the pleasure of staying at this property and cannot say enough good things about the resort. A quick 15 minute ride from the Cancun airport and you are in paradise. Our room was not quite ready when we arrived but the staff treated us with a delicious buffet lunch and a tour of the pool/beach area. The lobby area is stunning, brimming with activity, and a wonderful place to meet other guests. Our ocean view room was spacious, immaculate, and very comfortable. The pool waitstaff Veronica, Ariana & Roberto in particular provided wonderful, friendly service & the made to order tacos were incredible. The highlight of our trip was waking up to the beautiful ocean and actually be able to swim in it. Too often in recent years the zaragosa seaweed has made it impossible to even walk on the beach much less swim in it. This ocean was INCREDIBLE-we swam for hours daily!!! I highly recommend this resort-kudos to Felix, Alfredo and their entire staff. We will definitely be back!
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Feb 04, 2026
Excellent Resort with excellent staff and service
Excellent Resort and dining facilities are very good. Elvis was very good in AUMA and other staff all over the resort were wonderful. We are planning to come back with extended family later this year and will choose this
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Feb 04, 2026
Wonderful Service
Auma service by the staff was amazing, especially by Israel. The food was delicious and presented beautifully. Date of service 2/2/26.
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Feb 04, 2026
Fernando was amazing
Fernando was amazing. He took care of us all day. He was fun, polite & helpful
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Feb 01, 2026Do yourself a favor and please read the reviews before you go. Especially the poor ones, they're enlightening and honest
I don't even know where to start. I don't know if folks are able to see reviews I've posted in the past for other vacations. Let's just say I'm a very generous grader. Almost all of my stays have been rated 5/5. I am generally pretty easy to please. Every holiday will have bumps in the road, but look, I'm on holiday, the last thing I want to do is not have an amazing time. I booked this holiday during the busiest time of year. Peak holiday season. We all know it's going to be busy. It's all good. We chose this resort and paid a premium expecting a premium experience. Could have selected a more modest resort, but considering the expected crowds we thought paying a premium would lead to a premium experience. I will be the first to admit my mistake. This is a very poorly run hotel. If things go well for you, I'm sure it's a relatively nice and enjoyable experience. Reading the reviews, it seems this happens. I'm inclined to believe that's true. To some extent. The hotel is really clean. That was my experience anyways. I mean if nothing else, it's got that. The food is pretty good. The tacos were amazing. Though the tortilla chips were not made fresh, they were from a bag and salsa was shockingly hard to come by. The buffet is absolutely below average. The a la carte restaurants were pretty good. Food wasn't an issue as far as I'm concerned. As I alluded to earlier, the guest experience and the service at this hotel were shockingly sub par. I don't even know where to begin, in fact I'm going to sound so petty if I talk about it in a review. So I'll summarize. 1) The beach is relatively non existent. I understand that the hurricanes eroded the beach. That is out of the hotel's control. Of course, what can anyone do about that? The hotel needs to manage how it restores the beach with local laws. Got it. That's not my problem to manage though, and several years after the hurricane this is still an issue and they're still charging premium prices. The hotel though will GLADLY take your money and try to upsell you to the beach club next door where there is a nicer beach. I need to remind you here, I'm staying at a Hilton property, not some 2 1/2 star hotel somewhere. I'm already paying a premium. 2) So the beach is limited right? There are no lounges on the beach. Well you best be getting up at 530am to secure a lounger by the pool. Oh, I'm not kidding. We showed up at 7am and literally had nowhere to sit for an entire day. Oh, no. I'm not saying we didn't get a premium seat. I'm straight up telling you there was literally no where outside to sit or lounge or do anything. I could go on an on about the excuses the management made or that once again we're at a premium resort where management was basically making guests literally fight each other for seating, but I'll let you figure this out. I've painted the picture. 3) The layout of the hotel is not conducive to a proper vacation. There are few common areas and the ones that exist are limited and therefore crowded. 4) Hotel management is responsive but incompetent. I do not envy Juan Rolando. He's a very nice man and he responds to most TripAdvisor reviews. He listens to you but he solves nothing. I'm going to assume this isn't his fault, he was very attentive but he isn't empowered to do anything. Don't be fooled by his responses. The hotel still owes us money and he's ghosted us since we left and I'll get into this in point 5. 5) My daughter celebrated a birthday while we were there. We ordered (and paid for) a cake 4 days ahead of time. This was after several discussions with Juan Rolando about the poor experience we'd been having. We arrived to dinner that night only to find out, they lost our cake order. Not only that, but 30 days later still have not provided a refund. In fact, we've received no compensation whatsoever even though we're Hilton Honours status members. I could honestly write so much more. If you're fron Hilton reading this- do better. If you're a perspective traveler, I offer the same advise. You can do better. Go elsewhere. These guys suck.
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18