Resort Details
- The Garden GrilleEnjoy delicious American cuisine with a touch of local flavors in a casual, open air setting with ocean views.
- The Pavilion Pantry®A convenience mart offers sundries, an assortment of beverages and ready-to-cook meals bound for the in-room microwave oven or refrigerator.
- Accessible facilities
- Coin operated laundry†
- Concierge desk†
- Currency exchange†
- Elevators
- Gift/News stand†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Parking
- Coin operated laundry†
- Concierge desk†
- Currency exchange†
- Elevators
- Gift/News stand†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Parking
- Restaurant†
- Sundry/Convenience store†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
- Audiovisual Equipment†
- Business Center†
- Fax Machine†
- Meeting/Board Rooms†
- Printer†
† Fees may apply
- Bike rental †
- Fishing †
- Fitness center on-site †
- Jogging trailJogging Track
- Playground
- Pool
- Sailing †
- Sightseeing tours †
- Snorkeling †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1844 reviews
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Dec 01, 2025DO NOT RESERVE WITH THIS HILTON
DO NOT STAY HERE .... I had this Hilton double charge my account on Thanksgiving day from a mistake, I was hung up on , had NO Aloha whatsoever... But it seems many others here have had the same service.... Hopefully someone from there parent company goes thru all the terrible reviews here and elsewhere and changes management and staff!!.
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Nov 29, 2025
DO NOT GO THERE
The hotel is poorly managed. They charge $25/day if you park your car in their lot. Rooms are infested with roaches. I have a guy walked to me and told me that he has another week booked by they are checking out because of roaches in the room.
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Nov 19, 2025
DO NOT STAY HERE!
I should have read the negative reviews of this hotel before I booked. Our room was never cleaned our entire stay, no hot water for hours, flying pest, a window cleaner poured dirty water into our room, and a filthy room with rusted equipment. But worst of all, it was the complete disregard by the employees. None of the management returned my calls and messages including Amy, Jennifer & Marc. The stay was terrible from the beginning with I contacted the hotel during the shutdown to see what woukd happen if my flight was cancelled or delayed. No one replied. It was the wirst experience ever.
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Nov 06, 2025Diamond Member disappointment.
Longtime Diamond member here, and honestly — this hotel is in rough shape. I stayed in 2017 when it was lovely, but now it feels run-down and neglected. This time we stayed as a family, a group of six people across four rooms for over a week. The carpets smell of mildew, common areas are dirty (don’t look in the corners), and everything needs a serious refresh. Our first room reeked of mold/mildew and had a broken deadbolt on the door. After hours of waiting past midnight, we were finally moved to a different floor — but only to a room with two queen beds instead of the king we paid for. Other family members’ rooms had inconsistent housekeeping, and one hallway had a flattened dead gecko in the carpet that stayed there for days. Food is mediocre at best. The buffet is gone; breakfast is à la carte and hit or miss. Most staff seemed disengaged except for Clint (or Cliff?) at the front desk (tall man with white hair) — he was fantastic. Give that man a raise! Pros: decent pool, nice tiki bar, small public beach, close to the airport, and cheap price. Cons: mildew smell, old carpets, poor housekeeping, “resort fee” with barely any amenities (aka 1 towel per person and water each day), and limited food options. Sadly, this is my fourth disappointing Hilton in six months. It’s NOT a resort — just an aging hotel that badly needs renovation. Would not stay again.
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Oct 20, 2025Hilton Garden Inn- perfect location
Before booking our first Kaua’i island trip I did a lot of research. Talk about a perfect location! Do not let the reviews about the rooms and grounds make you change from staying here. We had an amazing stay. Rooms we clean, the staff/people were wonderful, the tiki bar was so convenient and had yummy Mai Tai’s. The views and pools are great as well! Our favorite thing about our stay had to be Curt at the front desk and lobby. You talk about a funny guy and extremely helpful for any question, joke, or guidance you may need for the island. He made our trip so fun and we would look for him any chance we could just to talk to him! He will be your new BFF for sure, we promise!! Thank you, Curt! We will be back to visit for sure!
- AdvisoryA minimum mandatory hotel- imposed Resort fee of $25.00 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is not included in your package price and is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryA minimum Self parking fee of $25 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. No Valet-parking available.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusion:
• High-Speed WI-FI Internet
• Local & Long distance Telephone Calls
• Use of Coolers, Towels, and Beach mats available at the Concierge Lounge
• 2-hour Bike Rental
• 24 hour Fitness Center Access
• Access to Safety Deposit box located at the Front Desk
• 2 for 1 golf at Hokuala Kauai’s ocean golf course
• Hawaiian Cultural Sunrise on Monday, Wednesday, & Friday
• Weekly cultural activities
* * Resort Charge Includes:
* Live Music Entertainment
* Resort Activities ; Cultural Sunrise ceremony
* 2 Bottled waters daily
* Cooler , Beach mat & beach Tower rentals
* Ukulele classes and lei making classes
Resort charge offerings are subject to change throughout the year. Partners will be notified via writing of any changes to the resort charge offerings. Offerings are available based on travel date, not booked date.