Resort Details
- Mamahune’sRetro-inspired tiki bar and restaurant located poolside, offering contemporary Hawaiian cuisine. Open for lunch and dinner.
- The Garden GrilleEnjoy delicious American cuisine with a touch of local flavors in a casual, open air setting with ocean views.
- Accessible facilities
- Concierge desk†
- Elevators
- Gift/News stand†
- Lounges/bars†
- Non-smoking rooms available
- Parking
- Restaurant†
- Sundry/Convenience store†
- Tour/sightseeing desk†
- Concierge desk†
- Elevators
- Gift/News stand†
- Lounges/bars†
- Non-smoking rooms available
- Parking
- Restaurant†
- Sundry/Convenience store†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
- Audiovisual Equipment†
- Business Center†
- Fax Machine†
- Meeting/Board Rooms†
- Printer†
† Fees may apply
- Bike rental †
- Fishing †
- Fitness center on-site †
- Jogging trailJogging Track
- Playground
- Pool
- Sailing †
- Sightseeing tours †
- Snorkeling †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1853 reviews
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Jan 11, 2026Just stay away
Overpriced and dated with a fridge that stunk, a broken coffee maker and a very very loud AC unit. Staff was advised and nothing was fixed or cleaned. Would not recommend.
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Jan 07, 2026Huge potential due to new GM Marc B.
Hilton HQ should focus on the amazing potential of this property with the BEST beach access at Lydgate. Their contract staff for hula & ukulele lessons and tiki bar are friendliest compared to front desk (I.e., front line). I have returned as both a Hilton Gold & Silver membership and have travelled to over 89 countries to experience all brands of hotel chains. Only after my 5th visit to this property have I seen improvements since the oversight of newly appointed GM Marc B. E.g., fumigation, window washing. lobby tuck shop, furniture & smart tv updates etc. I have seen Marc be “hands on” with guests. His listening skills are impeccable. He will do minor tasks like hand out towels for guests waiting in line. An experienced leader SEES clients. This property needs focus on rejuvenating their front line staff at check in and also $$$ investment needed to save the dire situation with roaches in addition to old infrastructure requiring replacements / maintenance. If Hilton cares about their brand they would throw a “life jacket” in form of $$$ investment towards proper nurturing of this property to its full potential and glory. A re-training effort on “customer first” would shift the client engagement to a more focused and effective approach to gain guests’ trust for return visits (reducing need for sales). Much more can be done to gain a 5 star Hilton experience 🙏🏽🌈 S.S.K.
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Jan 05, 2026Neglected Property Needs Lots of Help
The staff are lovely, but there are simply nowhere near enough of them. The front desk seems to only ever have a single person working, even at the busiest times. The property is run down. Lots of little things that don't work, that are just in the borderline of worth complaining about to seek a resolution: Poor lighting in our cottage, made worse by the fact that the blinds are missing the draw cord, so we couldn't open them for natural light. An air conditioner that *sort if* worked. A "trade in yesterday's pool towel for a new one" system, but there's never anyone there to trade with, because the one person working is helping a long line of customers at the desk. (Trying her best.) Everything is very dark...pathway between cottages and main building could use some lights. (Subtle would be fine, but it's *dark*). The dining options are mid. The tiki bar is kind of hidden and feels like an afterthought. (Again, the staff are friendly and doing their best, but the space is neglected and the offerings are just quick pub grub. Breakfast in the lobby "restaurant" wasn't bad. But it wasn't anything special. Some of the decor is beautiful, as though Hilton spent a lot of money 50 years? ago when they built it, but most of it is just kind of run down. The place needs a major renovation and a lot more staff.
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Dec 27, 2025
Nightmare!
WORST EXPERIENCE OF MY LIFE! TERRIBLE CUSTOMER SERVICE! On our honeymoon, we extended our stay and greatly regret it. They use third party booking companies and then don't honor the reservation. The front desk agents are incredibly rude and lack any level of compassion. Thr customer service line is equally as frustrating. We have 5 additional days at this location and I regret booking with them. BEWARE! NOT WORTH IT! Stay away from Hilton! Especially Hilton Garden Inn Kauai!
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Dec 22, 2025Flexible Reservation Support
I haven't stayed at the Hilton Garden Inn Kauai yet (my trip is coming up in 43 days), but I wanted to leave a 5-star review for their excellent customer service. I initially made both a points reservation and a cash reservation, planning to cancel one. When I decided the cash reservation was the one I wanted to cancel, I read on the Hilton website that it could not be canceled since it was within 60 days. However, today I called the Hilton Garden Inn Kauai (not Hilton headquarters), and the kind staff member I spoke with cancelled my reservation without any penalty. I was so relieved!
- AdvisoryA minimum mandatory hotel- imposed Resort fee of $25.00 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is not included in your package price and is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryA minimum Self parking fee of $25 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. No Valet-parking available.
- Check In: 3:00 PM
- Check Out: 11:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Charge includes:
? Live music entertainment
? Resort activities; cultural sunrise ceremony
? 2 bottled waters daily
? Cooler, beach mat & beach towel rentals
? Ukulele classes and lei making classes
** Resort charge offerings are subject to change throughout the year. Partners will be notified via writing of any changes to the resort charge offerings. Offerings are available based on travel date, not booked date.