Resort Details
- Various Lounges/BarsSlim Picken's - River Ranch bar
Hole-in-the-Wall and Lounge - Various RestaurantsHole-in-the-Wall - This historic eatery offers up mouthwaterin' cowpoke fixin's and delicious mesquite-grilled steaks, ribs, chicken and seafood. Breakfast, Lunch, Dinner.
Slim Picken's - Enjoy the poolside bar and grille atmosphere while trying one of Slim's famous burgers. Hours vary based on occupancy.
Breakfast, Lunch, Dinner.
La Cabana - North and South Point
Featuring salads, sandwiches, burgers and refreshing cocktails served poolside. Lunch.
Cactus Rock Creamery - Serving a varity of ice cream favorites.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children welcome
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym†
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Outdoor pool
- Pets allowed†
- Pool
- Restaurant†
- Room service†
- Room service - limited hours†
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Wakeup service
- Business Services†
- Internet Access†
- Discover a spectacular atmosphere of unforgettable beauty, where you'll find the festive ambiance and Southwestern hospitality to make your wedding the most memorable experience of your life. Our versatile indoor and outdoor function space can accommodate the most formal ballroom reception or a casual intimate gathering with the facilities for 25 to 500 guests.
† Fees may apply
- Children's poolThere is 1 children's pool on site.
- Fitness center on-site †
- Hot tub8 Outdoor Hot Tubs
- Outdoor pool
- PoolThere are 8 pools on site. Hole-in-the-Wall River Ranch: Four acres of cascading waterfalls, secluded waterways, three swimming pools, a lazy river for tubing, 18-hole putting course, and a 130-foot waterslide. This Property has Swim up Bars.
- Spa †
- Steam bath †
- Tennis court †There are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
- Gambling †
- Golf †Golf Course located within 5 Miles of Property.
- Other Local AttractionsClose to Biltmore Fashion Park (upscale Biltmore area), Paradise Valley Mall and Scottsdale Fashion Square Mall. 7.5 miles from Downtown Phoenix and 12 miles from Downtown Scottsdale.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4684 reviews
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Nov 28, 2025Don't waster your money on this resort.
Worse place to go. The best thing about the place was the janitorial and housekeeping staff. Not worth your money. The heated pools are not heated and when you ask about it the front desk argues it's us not the pool. Wanted conjoined rooms for my adult children and us we had one on the bottom floor and one on the 2nd story. When asked they said they are close. The elevator doesn't work. Had cold shower because it starts off warm then goes to cold quickly. Not worth your money. You can go to a better priced hotel then an overpriced so called resort
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Nov 24, 2025Stay Away!
From the moment of trying to to arrive to the hotel, this was a difficult experience. We drove to the regular place where checkin should have taken place to learn that it is under construction. The signage to direct us where to go was pathetic. We called the hotel and was given poor instructions. The website indicates that room service is available but I called this morning I was told due to construction it was not available. When I checked in at the front desk, I was not informed that the construction workers would begin pounding away at 7am, not too far from my room. I recommend all travelers to stay away from this hotel property.
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Nov 06, 2025
Very Disappointing
Good location yet - i would give this zero stars if I could for the following reasons: Signage to check in awful due to Lobby/Registration check in under construction. One sign says go North then you go North and it says go South. Once in Lobby it was temp podium with BOZO's at front desk. Did not recognize my Diamond status and were not knowledgeable or friendly at all!!! Ice machines broken, constructions surrounding entire complex. Long walk to lazy river or any cafe/restaurant on premises (all temporary-short hours-no evening food), Room very old, bathroom door broken, and sofa bed felt like sleeping on wire rack. Resort fee a joke, no tennis courts or fitness room. WAY too much construction. Very disappointed in this Hilton property to include staff.
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Oct 20, 2025
Stay away until renovation is completed...
We rented 3 adjoining suites for a family "staycation". First the bad...The property is undergoing a long overdue renovation with the main building completely closed. Our suites were in a second building that has yet to be renovated. All three rooms either smelled smoky or musty. We changed one of the rooms because it was so bad. The carpeting in all the suites were old and stained everywhere. The furniture was old and stained as well. None of the mini-fridges worked very well even if they could be adjusted. The privacy doors between living area and bath/bedroom in one suites would not close. The towels provided were old ,tattered, and about as soft as sandpaper. Lastly and not surprising considering the construction and desert location, we had a small scorpion on the wall over our couch. Nothing a flip flop could not take care of but still a little unnerving with small children in the rooms. Now for okay to good...The beds were newer ,clean and comfortable. The front desk staff (Grace) was nice and accommodating. Claudia in guest services was able to have a microwave delivered to our room as there were none. The lazy river was good except there were not enough of the larger tubes available. The putt putt golf course was a bit worn but okay for the kids. The waterslide was only open intermittently throughout our stay for unknown reasons. This Pointe location was at one time one of nicest places to stay in Phoenix. For the approximately 3K we spent for three nights in these run down, poorly equipped small suites, to say we were extremely disappointed would be a huge understatement.
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Oct 13, 2025
I didn’t Hilton prices to get Trapped in the elevator
Terrifying elevator entrapment, no inspection certificate, unprofessional staff response I got trapped in the elevator with my dog for nearly 25 minutes. Staff couldn’t find the he key to the elevator. That’s a massive safety failure. When I asked when the elevator was last inspected, the engineer raised his voice at me and said it was an “old elevator” and the hotel was being remodeled. The supervisor on duty shrugged it off and said, “technology fails.” And that she “was trapped in the elevators before.” How the hell is what supposed to make me feel safe? This wasn’t a coffee maker malfunction, this was an elevator. With me inside it. No one could produce the elevator’s inspection certificate, even by the time we checked out of the hotel. I was told only the general manager had it, and no one could say when it was last inspected. That is unacceptable. We paid Hilton prices to stay at what we thought was a family-friendly resort. Instead, we were treated with indifference, no emergency protocol, and no accountability. I do not feel safe bringing my children back here. Hilton needs to do better, this was traumatizing and could have ended a lot worse.
- AdvisorySmoke-Free Environment - All public areas and most guest rooms are smoke-free.
- AdvisoryA minimum mandatory hotel-imposed fee of $20.00 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Current Renovations: Description: Smoke-Free Environment - All public areas and most guest rooms are smoke-free.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee:-A mandatory hotel-imposed fee per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is subject to change without notice.
Hotel Mandatory hotel imposed resort fee inclusions:
• Internet access for up to two devices
• Unlimited Local and 1-800 phone calls
• use of Tocasierra Fitness Center for up to 2 people
• Tennis court time for up to 1 hour for 2 people
• One round of 18-hole executive minature golf for up to 4 people
• Admittance into River Ranch for up to 4 people
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
- Pet Policy : Pets Allowed