$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
Currently, the confidential All-Inclusive guest room rates include the following amenities and benefits (subject to change with notice):
Accommodations as selected
Welcome drink and cool towel at arrival
Unlimited access for Daily Breakfast, Lunch, Dinner and snacks at any Food and Beverage outlets including a la carte restaurants, during published operating hours. Reservations are available and are optional. Walk ins are accepted.
24 hour Food and Beverage option available
Unlimited International alcoholic and non-alcoholic beverages and specialty cocktails at restaurants and Bars, during operating hours.
Daily refreshed mini-bar with soft drinks, juice, bottled water, and beer
Variety of creative daytime activities and live nightly entertainment program.
Access and activities at the Kid’s & Teen’s Club.
Complimentary Pool and Beach Waiter Service.
Complimentary Wi-Fi throughout the Resort
Complimentary access to our State-of-the-Art Fitness Center.
All taxes and gratuities
The hotel discount is already reflected in the vacation price.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaOur highly skilled chef specializing in the finest beef cooked to perfection. Enjoy with our many sides dishes including an assortment of vegetables, rice and potatoes.
- AzulindaCoffee shop, specializing in deli items, sandwiches, salads, and more.
- Azulinda Bar LoungeEnjoy your casual lunchtime dining, specialty assorted cocktails, juices and beers.
- Chiringuito CocomarExclusive access for Enclave guests. Relax and enjoy your fresh ceviche, made with fresh raw fish cured in fresh citrus juices and spiced with Mexican seasoning.
- Chiringuito SeasaltMexican Fusion grill serving assorted beef, chicken or vegetable tapas.
- La LuceAuthentic Italian cuisine where you can enjoy all of the natural flavors of Italy. Enjoy your favorite cooked-to-order pasta in a warm, friendly and inviting atmosphere.
- MaxalMexican Cuisine enhanced by the regional flavors and spices.
- NorikuContemporary Asian menu offering traditional and signature sushi rolls, sashimi and innovative, hand-crafted cocktails, wines and beer.
- Vela NorteAll Day Dining. Three-meal restaurant serving international and Mexican cuisine. This is the main restaurant serving breakfast, lunch and dinner
- Vela SurRelax and enjoy our in-house buffet area with assorted dishes including delectable starters, salads, delicious sandwiches, and hot meals.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- Children's nursery†
- Clothing store†
- Coffee shop†
- Communal bar area†
- Complimentary buffet breakfast†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Parking, Offsite†
- Parking fee managed by hotel†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Transportation services - local area†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Beach †Private Beach Available
- Children's program †Kids club; Daily Half/full-day, evening, and week-long programs for children. Daily Activities can be tailored for individual, sibling, and group participation with the opportunity to make new friends
- Gym †exerciseRoom
- Outdoor pool †8 Pools available at the All-inclusive Hotel including a pool at the Spa
- Cardiovascular exercise †Cardiovascular exercise
- Gym †Fitness center
- Pool †Pool
- Spa †Spa facility
- Cancun Country Club
- Cerveceria Tulum
- City Center
- Playa del Carmen
- Rivera Cancun Golf and Resorts
- Tulum Archeological Site
- Xcaret park
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1892 reviews
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Jan 24, 2026Not ADA Accommodating Place
The facility is pleasant enough, however when it comes to accessibility they are not accommodating. The simple request for a bar stool chair in our room as low seating isn’t an option due to a muscular disability, I am unable to rise up without physically being lifted. Previous Hiltons we’ve stayed have always accommodated us. A poolside tall chair or one from the bar. Never been an issue.
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Jan 20, 2026Great venue!
The restaurants were fantastic, service was wonderful. The kids club was phenomenal and the staff were excellent with the kids.
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Jan 20, 2026
Our expectations were exceeded
I cannot say enough good things about this place. Having never done an all inclusive, I was unsure what to expect. We opted for the Enclave experience and it was worth every penny. We wanted to do nothing but relax by the pool and that we did. We got to stay in the first building which was nice as we were only a very short walk to the beach and main building where the restaurants and entertainment were. We had a wonderful butler who took the liberty of making all our reservations which was so nice to not have to even think. The food in each restaurant was top tier. You can see the care taken with each meals preparation and presentation (and of course, taste). The biggest perk of our stay was our pool side server, Daniel. I cannot say enough how he truly made our stay! Our drinks and bellies were always full and nothing was ever too much to ask of him. I hope the Hilton realizes what a phenomenal employee he is-he truly made our stay beyond perfect. If you are considering staying here; do it!!! I am so beyond satisfied with our stay. Thank you to all of the wonderful staff for providing us a truly relaxing vacation.
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Jan 19, 2026
Excellent
Excellent stay! All of us enjoyed throughly and a very well thought out layout and level of service. Highly recommend!!
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Jan 19, 2026
A Profoundly Disappointing Experience
This stay fell dramatically short of the standards expected from a property marketed as a five-star Hilton resort. I arrived a little after 1:00 PM after more than 10 hours of travel with a confirmed reservation. I was informed my room was not ready and asked to wait, which I initially accepted. After approximately two hours, I was then told there were no rooms available at all, despite my confirmed booking. I was repeatedly pressured to accept a room I did not reserve or pay for, followed by further statements that nothing else was available. Only after I clearly stated that I would be contacting Hilton directly to escalate the matter did the narrative change. At that point, I was informed that a suite was available — for an additional $600. Given the circumstances and the amount of time already lost, I reluctantly agreed. Even then, the suite was not ready, and I waited an additional three hours. I arrived shortly after 1:00 PM and was not checked into a room until just after 6:00 PM — a total wait of five hours. This is unacceptable by any standard, let alone at a luxury resort. While managers Joel and Judith were polite, meaningful assistance only occurred after I became visibly upset. Guests should not have to escalate emotionally to receive basic accountability or service, particularly at this price point. Unfortunately, the dining experience mirrored the disorganization of the front desk. The steakhouse was extremely poor. The steak served was paper-thin and extremely tough, and the “blackened” fish arrived nearly raw. When concerns were raised and alternative options requested, the waiter failed to return. I ultimately ate cheesecake for dinner. Although the property itself is visually beautiful, aesthetics do not compensate for mismanagement, poor service execution, and lack of transparency. I spent nearly $3,000 for three nights, and the value delivered did not come close to justifying the cost. This experience was frustrating, exhausting, and deeply disappointing. Based on my stay, this resort does not meet the standards associated with the Hilton brand or a five-star designation.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $76 Mexican Pesos (approx. $5 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18