$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
Currently, the confidential All-Inclusive guest room rates include the following amenities and benefits (subject to change with notice):
Accommodations as selected
Welcome drink and cool towel at arrival
Unlimited access for Daily Breakfast, Lunch, Dinner and snacks at any Food and Beverage outlets including a la carte restaurants, during published operating hours. Reservations are available and are optional. Walk ins are accepted.
24 hour Food and Beverage option available
Unlimited International alcoholic and non-alcoholic beverages and specialty cocktails at restaurants and Bars, during operating hours.
Daily refreshed mini-bar with soft drinks, juice, bottled water, and beer
Variety of creative daytime activities and live nightly entertainment program.
Access and activities at the Kid’s & Teen’s Club.
Complimentary Pool and Beach Waiter Service.
Complimentary Wi-Fi throughout the Resort
Complimentary access to our State-of-the-Art Fitness Center.
All taxes and gratuities
The hotel discount is already reflected in the vacation price.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaOur highly skilled chef specializing in the finest beef cooked to perfection. Enjoy with our many sides dishes including an assortment of vegetables, rice and potatoes.
- AzulindaCoffee shop, specializing in deli items, sandwiches, salads, and more.
- Azulinda Bar LoungeEnjoy your casual lunchtime dining, specialty assorted cocktails, juices and beers.
- Chiringuito CocomarExclusive access for Enclave guests. Relax and enjoy your fresh ceviche, made with fresh raw fish cured in fresh citrus juices and spiced with Mexican seasoning.
- Chiringuito SeasaltMexican Fusion grill serving assorted beef, chicken or vegetable tapas.
- La LuceAuthentic Italian cuisine where you can enjoy all of the natural flavors of Italy. Enjoy your favorite cooked-to-order pasta in a warm, friendly and inviting atmosphere.
- MaxalMexican Cuisine enhanced by the regional flavors and spices.
- NorikuContemporary Asian menu offering traditional and signature sushi rolls, sashimi and innovative, hand-crafted cocktails, wines and beer.
- Vela NorteAll Day Dining. Three-meal restaurant serving international and Mexican cuisine. This is the main restaurant serving breakfast, lunch and dinner
- Vela SurRelax and enjoy our in-house buffet area with assorted dishes including delectable starters, salads, delicious sandwiches, and hot meals.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- Children's nursery†
- Clothing store†
- Coffee shop†
- Communal bar area†
- Complimentary buffet breakfast†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Parking, Offsite†
- Parking fee managed by hotel†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Transportation services - local area†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Beach †Private Beach Available
- Children's program †Kids club; Daily Half/full-day, evening, and week-long programs for children. Daily Activities can be tailored for individual, sibling, and group participation with the opportunity to make new friends
- Gym †exerciseRoom
- Outdoor pool †8 Pools available at the All-inclusive Hotel including a pool at the Spa
- Cardiovascular exercise †Cardiovascular exercise
- Gym †Fitness center
- Pool †Pool
- Spa †Spa facility
- Cancun Country Club
- Cerveceria Tulum
- City Center
- Playa del Carmen
- Rivera Cancun Golf and Resorts
- Tulum Archeological Site
- Xcaret park
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1913 reviews
-
Feb 12, 2026Great service
Alexis and Ferdinanda in the enclave bar area were exceptional! The food, drinks, and attention to detail were unforgettable.
-
Feb 10, 2026
Amazing Kids Club
We cannot say enough amazing things about the kids club. Our 5½-year-old daughter absolutely LOVES it — it’s honestly all she wants to do every day. From the moment we arrive, she’s excited to jump in, and when it’s time to leave… she never wants to 😂 They offer such a great variety of crafts and activities, and it’s clear a lot of thought and care goes into planning each day. Most importantly, the staff are incredibly warm, welcoming, and genuinely kind. They greet her by name, make her feel safe, and create such a fun, positive environment. This was actually our first time ever doing something like this, and we were pretty nervous at first. But the second we met the staff, all of that anxiety disappeared. They immediately put us at ease, and we felt completely confident leaving our daughter in their care. Seeing how happy she is — and how much she looks forward to going back — says everything. This kids club has truly made our trip even more special, and we’re so grateful for the incredible team behind it.
-
Feb 05, 2026We will be back! Great stay
This is our second girls trip to the Hilton Tulum, all inclusive. Can’t say enough, good things about it from the service, to the rooms, to the cleanliness, to the food everything was great. There was a large convention in the hotel while we were there, and I would say that was the only drawback. Our concierge (as we stayed in the enclave) Gerardo was top-notch! Totally professional and helped us out with restaurants, ground transportation, and many other little added extra surprises! He should be up for a promotion. We will be back again next year. So sorry to leave.
-
Feb 03, 2026
Amazing kids club and team!
We had a wonderful experience with the Kids Club at Hilton Tulum. The team was kind, caring, and very professional. The activities are fun, rich, and varied, indoors, outdoors and even at the pool helping develop creativity, fine and gross motor skills and keeping children engaged all the day! we felt comfortable leaving our two children with them. Even though English is not my children’s first language and they only speak French, the team made them feel welcome and happy. My daughter understands and can communicate a little, but my younger child does not speak or understand English or Spanish at all. Still, he loved going to the Kids Club and asked to go every day. This says a lot about how great the team is. A big thank you to Angel, Roshy, Cristal, Montse, Mich, Joss, Angie, Iveth, Yadira, and Karla. You made our children feel safe and cared for, and you made our vacation even better. We truly recommend the Kids Club to all families. Thank you for everything!
-
Feb 03, 2026
Home away from home
It is the most amazing place!! This was our third vacation here and we are not people to repeat hotels. The service, food and drinks are impeccable. Too many people to shoutout to but here are some names I wanna say a special thanks to! Ivan (concierge who made our dinner reservations), Vicente (amazing bar tender), Kevin (entertainer), Natalie (entertainer)… everyone who works there is so kind and so amazing at what they do. The resort itself is beautiful but it is the kindness of the staff that keeps up wanting to return every year. We already booked a trip for next year! Thank you so much for always making this trip magical and fun.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $76 Mexican Pesos (approx. $5 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18