$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
Currently, the confidential All-Inclusive guest room rates include the following amenities and benefits (subject to change with notice):
Accommodations as selected
Welcome drink and cool towel at arrival
Unlimited access for Daily Breakfast, Lunch, Dinner and snacks at any Food and Beverage outlets including a la carte restaurants, during published operating hours. Reservations are available and are optional. Walk ins are accepted.
24 hour Food and Beverage option available
Unlimited International alcoholic and non-alcoholic beverages and specialty cocktails at restaurants and Bars, during operating hours.
Daily refreshed mini-bar with soft drinks, juice, bottled water, and beer
Variety of creative daytime activities and live nightly entertainment program.
Access and activities at the Kid’s & Teen’s Club.
Complimentary Pool and Beach Waiter Service.
Complimentary Wi-Fi throughout the Resort
Complimentary access to our State-of-the-Art Fitness Center.
All taxes and gratuities
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaOur highly skilled chef specializing in the finest beef cooked to perfection. Enjoy with our many sides dishes including an assortment of vegetables, rice and potatoes.
- AzulindaCoffee shop, specializing in deli items, sandwiches, salads, and more.
- Azulinda Bar LoungeEnjoy your casual lunchtime dining, specialty assorted cocktails, juices and beers.
- Chiringuito CocomarExclusive access for Enclave guests. Relax and enjoy your fresh ceviche, made with fresh raw fish cured in fresh citrus juices and spiced with Mexican seasoning.
- Chiringuito SeasaltMexican Fusion grill serving assorted beef, chicken or vegetable tapas.
- La LuceAuthentic Italian cuisine where you can enjoy all of the natural flavors of Italy. Enjoy your favorite cooked-to-order pasta in a warm, friendly and inviting atmosphere.
- MaxalMexican Cuisine enhanced by the regional flavors and spices.
- NorikuContemporary Asian menu offering traditional and signature sushi rolls, sashimi and innovative, hand-crafted cocktails, wines and beer.
- Vela NorteAll Day Dining. Three-meal restaurant serving international and Mexican cuisine. This is the main restaurant serving breakfast, lunch and dinner
- Vela SurRelax and enjoy our in-house buffet area with assorted dishes including delectable starters, salads, delicious sandwiches, and hot meals.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- Children's nursery†
- Clothing store†
- Coffee shop†
- Communal bar area†
- Complimentary buffet breakfast†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Parking, Offsite†
- Parking fee managed by hotel†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Transportation services - local area†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Beach †Private Beach Available
- Children's program †Kids club; Daily Half/full-day, evening, and week-long programs for children. Daily Activities can be tailored for individual, sibling, and group participation with the opportunity to make new friends
- Gym †exerciseRoom
- Outdoor pool †8 Pools available at the All-inclusive Hotel including a pool at the Spa
- Cardiovascular exercise †Cardiovascular exercise
- Gym †Fitness center
- Pool †Pool
- Spa †Spa facility
- Cancun Country Club
- Cerveceria Tulum
- City Center
- Playa del Carmen
- Rivera Cancun Golf and Resorts
- Tulum Archeological Site
- Xcaret park
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1862 reviews
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Dec 25, 2025Unprofessional conduct on Christmas Day
Everything was going well until a rude staff member from this resort ruined what was supposed to be an enjoyable Christmas dinner. Yes, it was Christmas, yet this staff member who claimed to be a supervisor showed absolutely no compassion or hospitality. Julio, a host at Noriku Restaurant, was extremely unprofessional. We had an 8:30 PM teppanyaki reservation, and I arrived only five minutes late, which is within the stated 10-minute grace period. I stood in front of the host stand without being acknowledged. I understand it was busy, but a simple “Hi, I’ll be with you in a moment” would have been courteous. Unfortunately, there was no greeting at all. When Julio finally addressed me, he said our table had already been given away. I explained that I had been there the entire time but was not acknowledged, yet he continued to insist that we no longer had a table. I asked to speak to a supervisor, and he arrogantly replied that he was the supervisor and still refused to accommodate us. I even offered to wait, but he remained firm and dismissive, which left me extremely upset. Thankfully, another staff member named Daniel stepped in. He was kind, professional, and handled the situation properly by seating us. I truly appreciate Daniel’s professionalism. What I don’t understand is why Julio refused to help when there was clearly plenty of available seating. The audacity of his attitude, his argumentative tone, and the fact that he never apologized at any point was unacceptable. Even when I passed by him later, he simply looked at me no apology, no acknowledgment. I have been a Hilton Diamond member for many years and a loyal Hilton guest. I have traveled extensively around the world and stayed at far more luxurious resorts, and I have never been treated this way. Because of this incident, I completely lost my appetite and could not enjoy our meal or the evening with my family. Thank you for ruining what should have been a memorable Christmas celebration. On another note, I fully understand that Christmas is a busy season. We had reservations at several restaurants during our stay and still waited 30–40 minutes to be seated. Did I complain? Absolutely not because I understand how busy the holidays are. However, being only five minutes late and still within the grace period, yet being told our table was given away, is completely unacceptable. Please look at the attached photo. The way Julio looked at me says everything about his attitude. Someone with this demeanor should not be working in hospitality.
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Dec 25, 2025Not a five star hotel
I spent 8 days over December 25’ and the experience was terrible. I can list 20 things that are really bad but will keep it short and sweet: -The hotel ran out of water one day from 8am to 10pm. Lot of miscommunication from the hotel, the toilet in the room dirty, the concierge offering me a bucket of water instead of sending someone to clean. -The food service is very poor. It’s slow, things take ages to arrive if they do, you ask the waiters and they tell you that it’s not their table. -it’s not easy to move around. It’s a big hotel with places everywhere. You need to take shuttles to move around. -organisation is bad. The last day My luggage was supposed to be picked 11:30 from my room, called 11:40 because no one came and they told me that everything is delayed due to the Christmas parade that the hotel organised . I had to walk with all the bags to the lobby to not lose the taxi to the airport. I can continue with many more things but it’s enough. It’s not a bad hotel but not a 5 stars, they also charge you like a top hotel that it’s not.
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Dec 24, 2025Great
I had a great experience especially with bellboy Alberto he’s a great dude and really made a trip for me. The hotel was also very clean and the food was very good!!
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Dec 24, 2025
Amazing trip and would 100% go again!
Amazing place for a 2nd time! The kids club was absolutely amazing and we will be coming back. Our son wanted to just be at the kids club and not even hang out with us! This neve happens! 5 stars for the resort and 10 stars for the kids club and staff!
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Dec 24, 2025
Part incredible, part below average
We stayed at the resort in December 2025. Family of 4, 2 kids aged 12 and 9. Room - simple, clean. Perfect for us. Restaurants: Noriku - Amazing 5* Dinner buffet - Terrible 1* Maxal - Excellent 4* La Luce - Excellent 4* So, if you don't manage to get a reservation at 1 of the a la carte restaurants and you end up at the buffet then it's way below average. Poor food quality, most items unavailable after 8pm. The property is far away from any shops etc, don't run out of sun protection. The prices in the hotel are ridiculous - USD $46 for sun protection spray which costs USD $12 outside the hotel. Pool waiters are very friendly and efficient. Concierge and front desk aren't particularly helpful eg: re Sun protection where they have no other options or buffet dinner disappointment. Christmas week is obviously extremely high occupancy and they struggle to keep up with demand. Eg: they didn't give us 4 towels in our room. I waited over 2 hours to receive one after phoning housekeeping. All in all, a good experience. Probably substantially better in quieter weeks. Make sure to have reservations every night. And make sure you pack enough sun protection!
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $76 Mexican Pesos (approx. $5 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18